SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...

·     Business Rates - refer to details about all Business Rate
accounts
·     Contracts - refer to the Council’s Contract Register
·     Council Budgets - refer to our Budget Books
·     Licenced HMO Properties - Refer to the HMO section
·     Money spent - refer to data relating to spending over
£250
·     Public Health Funerals - Refer to Public Funerals page
·     Staff - refer to the Senior Structure Chart

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][Broadland District Council request email]  to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[broadland%20district%20council%20request%20email]

Good morning Naomi

Your Freedom of https://www.anglianwater.co.uk/formation request, to both Broadland and South Norfolk Councils, regarding water complaints needs to be directed to Norfolk County Council [email address] or Local Water supply providers https://www.anglianwater.co.uk/

Regards

Suzanne

Suzanne Edwards
Governance Support Officer
t 01603 430450 e [email address]

We’ve moved! South Norfolk Council has a new home. Find out more about how you can access our services by visiting our website or by calling us on 01508 533633
This email and any attachments are intended for the addressee only and may be confidential. If they come to you in error you must take no action based on them, nor must you copy or show them to anyone. Please advise the sender by replying to this email immediately and then delete the original from your computer. Unless this email relates to Broadland District Council or South Norfolk Council business it will be regarded by the council as personal and will not be authorised by or sent on behalf of the councils. The sender will have sole responsibility for any legal actions or disputes that may arise. We have taken steps to ensure that this email and any attachments are free from known viruses but in keeping with good computing practice, you should ensure they are virus free. Emails sent from and received by members and employees of Broadland District Council and South Norfolk Council may be monitored. 

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