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FOI request: Water complaints

Naomi made this Environmental Information Regulations request to Water Plus Select Limited as part of a batch sent to 452 authorities
You only have a right in law to access information about the environment from this authority This request has been closed to new correspondence. Contact us if you think it should be reopened.

We're waiting for Naomi Aharony to read recent responses and update the status.

Naomi
Delivered

Dear Water Plus Select Limited,

I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

Link to this Report
Water Plus Select Limited

3 Attachments

[1]Waterplus
Thank you for getting in touch with us.

We're currently receiving a high volume of customer contact, so it may
take up to 10 working days to reply - the team are working hard to get
back to you as soon as we can.

If you are contacting us in relation to a complaint a member of our
dedicated team will be in touch with you shortly.

In the meantime, you may be able to use your online MyAccount to help you
today. In MyAccount you can view and pay your bills, check your account
balance, submit meter readings, set up a Direct Debit, update your account
details and more. You can log in, or register for MyAccount at
[2]water-plus.co.uk/login.

the Water Plus Team.
© Water Plus 2017. Water Plus Group Limited (Company Number 10012579)
Water Plus Limited (Company Number 04141390) and Water Plus Select Limited
(Company Number 03511659), Registered Office: Water Plus, South Court,
Riverside Park, Campbell Road, Stoke-On-Trent, ST4 4DA.

Water Plus Group Limited (registered number 10012579) and its
subsidiaries, Water Plus Select Limited (registered number 03511659), and
Water Plus Limited (registered number 04141390) are all limited companies
registered in England and Wales with their registered offices at Water
Plus, South Court, Riverside Park, Campbell Road, Stoke-on-Trent, ST4 4DA

The information contained in this e-mail (including any attachments) is
not contractually binding on its own, and is intended only for the
individual to whom it is addressed. It may contain legally privileged or
confidential information or otherwise be exempt from disclosure. If you
have received this message in error or there are any problems, please
notify the sender immediately and delete the message from your computer.
You must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither Water Plus Limited nor any of its
subsidiaries will be liable for any direct, special, indirect or
consequential damages as a result of any virus being passed on, or arising
from the alteration of the contents of this message by a third party.
Water Plus Limited and its subsidiaries reserve the right to monitor email
communications in accordance with applicable law and regulations.

References

Visible links
2. https://water-plus.co.uk/login

Link to this Report
Water Plus Select Limited

 

Dear Naomi

 

Our ref: WP-0008078023

Thank you for getting in touch by email on 2 April 2024 about complaint
information.

I have spoken to our legal team; they have advised the Freedom of
Information Act does not apply to us as we are not a public body. As a
result, we do not have to comply with the request and provide the
information. 

Log in to your [1]MyAccount - your online MyAccount is how to keep track
of your account. You can view, print and download all your bills, check
your account balance, make payments, set up and amend Direct Debits, send
meter readings and more, all at any time that's best for you. If you're
not already using MyAccount, please set yours up at
[2]water-plus.co.uk/register.

Need more help? -  then please get in touch with us by:

Your MyAccount:   using the contact us page

Email:                      [Water Plus Select Limited request email]

Tel:                          0345 072 6072

Our office is open 8.30am - 5.30pm, Monday to Friday, except bank
holidays.

Kind regards

Suzanne
Customer Advisor

Water Plus

 

Water Plus Group Limited (registered number 10012579) and its
subsidiaries, Water Plus Select Limited (registered number 03511659), and
Water Plus Limited (registered number 04141390) are all limited companies
registered in England and Wales with their registered offices at Water
Plus, South Court, Riverside Park, Campbell Road, Stoke-on-Trent, ST4 4DA

The information contained in this e-mail (including any attachments) is
not contractually binding on its own, and is intended only for the
individual to whom it is addressed. It may contain legally privileged or
confidential information or otherwise be exempt from disclosure. If you
have received this message in error or there are any problems, please
notify the sender immediately and delete the message from your computer.
You must not use, disclose, copy or alter this message for any
unauthorised purpose. Neither Water Plus Limited nor any of its
subsidiaries will be liable for any direct, special, indirect or
consequential damages as a result of any virus being passed on, or arising
from the alteration of the contents of this message by a third party.
Water Plus Limited and its subsidiaries reserve the right to monitor email
communications in accordance with applicable law and regulations.

References

Visible links
1. http://www.water-plus.co.uk/login
2. http://www.water-plus.co.uk/register

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Naomi Aharony please sign in and let everyone know.