FOI request: Water complaints
Dear Warwickshire County Council,
I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.
My questions are as follows:
1) How many water complaints did you receive in the years, 2021, 2022 and 2023?
2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify
3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).
Yours faithfully,
Naomi
Thankyou for your email to the Information Rights Team at Warwickshire
County Council.
If we need further information to deal with a request you are making, we
will contact you.
Kind regards
Information Rights Team
This transmission is intended for the named addressee(s) only and may
contain confidential, sensitive or personal information and should be
handled accordingly. Unless you are the named addressee (or authorised to
receive it for the addressee) you may not copy or use it, or disclose it
to anyone else. If you have received this transmission in error please
notify the sender immediately. All email traffic sent to or from us may be
subject to recording and/or monitoring in accordance with relevant
legislation.
Information request
Our reference: 10137308
══════════════════════════════════════════════════════════════════════════
Dear Naomi (Surname Unknown)
Environmental Information Regulations 2004
Thank you for your request for information that was received on 2 April
2024. We are dealing with your request under the Environmental Information
Regulations 2004
Under our normal statutory requirements we are required to provide you
with a response within 20 working days of the receipt of your request.
Therefore we aim to send a response by 30 April 2024.
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
The Environmental Information Regulations 2004 may restrict the release of
some or all of the information you have requested. We will carry out an
assessment and if any exceptions apply to some or all of the information
then we might not provide that information to you. We will inform you if
this is the case and advise you of your right to request an internal
review and to complain to the Information Commissioner's Office.
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
Kind regards
Jonathan Sheward
Information Rights Officer
Information Governance Team
Strategy Planning and Governance
Resources Directorate
Warwickshire County Council
Shire Hall
Warwick
CV34 4RL
Tel: 01926 413716
NOTE: Please do not edit the subject line when replying to this email.
Information request
Our reference: 10137308
══════════════════════════════════════════════════════════════════════════
Dear Naomi,
Thank you for your request for information received on 2 April 2024.
Please find attached our response to your request.
Kind regards
Jonathan Sheward
Information Rights Officer
Information Governance Team
Strategy Planning and Governance
Resources Directorate
Warwickshire County Council
Shire Hall
Warwick
CV34 4RL
Tel: 01926 413716
Email: [email address]
NOTE: Please do not edit the subject line when replying to this email.
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now