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Yours sincerely

Freedom of Information

Torridge District Council

[1][email address]

[2]LiveLoveLocalnorthdevon
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Dear Naomi

Thank you for your Freedom of Information request, please see the attached
in response to this.

Please also be aware that your full name needs to be provided when
submitting an FOI request.

Kind Regards

Freedom of Information Office

Torridge District Council Riverbank House, Bideford, EX39 2QG

Email [1][Torridge District Council request email]

[2][IMG]

From: Naomi <[FOI #1110390 email]>
Sent: Tuesday, April 2, 2024 11:22 AM
To: FOI <[email address]>
Subject: Freedom of Information request - FOI request: Water complaints

CAUTION: This email originated from outside Torridge District Council. Do
not click links or open attachments unless you recognise the sender and
know the content is safe.

Dear Torridge District Council,

I am making this request under the Freedom of Information Act 2000. I am
attempting to find which areas have received the most water complaints in
the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and
2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints
during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

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