Dear Naomi n/a

Case reference number: FOI007218

Thank you for your request. The Freedom of Information Act creates two
general rights in relation to information:

 1. The right to be told whether or not the information requested is held
 2. The right to be given that information within 20 working days

A response to your request for information will be sent to you promptly;
and in any event no later than 30-04-2024.

Kind regards, 

Information Governance Team
Swindon Borough Council

To Naomi

Re: FOI Request FOI007218

We must apologise for the delay in responding to your FOI request and hope
it hasn’t caused any inconvenience, please see below;

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and
2023?
2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify
3) How much have you had to pay out in connection with water complaints
during the years 2022, 2022 and 2023? In pounds (£).

Unfortunately we are unable to provide this information as our system
doesn’t hold that level of detail.

If you are unhappy with the service you have received in relation to your
request and wish to make a review you should contact:

Customer Services

Civic Offices

Euclid Street

Swindon

[1]www.swindon.gov.uk

The complaints/review procedure involves a full review by the Information
Governance Manager.

If you are not content with the outcome of our conclusion, you may apply
directly to the Information Commissioner's Office for a decision before
contacting the Council. Generally, the ICO cannot make a decision unless
you have exhausted the Council's own complaints procedure.

The Information Officer can be contacted at :

The Information Commissioner's Office,

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Yours sincerely

Swindon Borough Council

[2]www.swindon.gov.uk

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