We don't know whether the most recent response to this request contains information or not – if you are Naomi Aharony please sign in and let everyone know.

FOI request: Water complaints

Naomi made this Freedom of Information request to Shetland Islands Council as part of a batch sent to 452 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for Naomi Aharony to read recent responses and update the status.

Naomi
Delivered

Dear Shetland Islands Council,

I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

Link to this Report
Shetland Islands Council

Hello Naomi

I refer to your email below.

Can you please provide your full name, for this to be a valid FOI request.

Thanks, Louise

show quoted sections

Link to this Report
Naomi
Delivered

Dear Shetland Islands Council,

My full name is Naomi Aharony.

Yours faithfully,

Naomi

Link to this Report
Shetland Islands Council

Ms Aharony

Thank you for providing your full name.

We acknowledge receipt of your request for information of 2 April.

This is now receiving attention, and we will provide you with a response as soon as possible.

Regards, Louise

Louise Adamson
Committee Officer
Shetland Islands Council

show quoted sections

Link to this Report
Shetland Islands Council

1 Attachment

Dear Ms Aharony

Thank you for your Freedom of Information enquiry. I can confirm the response from the Shetland Islands Council is detailed below:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?
2021 2022 2023
0 1 2

2) What are the reasons for the complaints?
2021 2022 2023
N/A Damages Other - Letter threatening disconnection

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).
N/A - as these were complaints about other organisations (and not complaints about Shetland Islands Council).

I trust that this response meets your request. However, if you are dissatisfied with the way in which the Council has dealt with your request for information then you may ask the authority to review its actions and decisions in relation to your request, by submitting a formal appeal. The process for lodging appeals is set out in the attached leaflet.

Kind regards

Shelley Kay
PA for Director of Infrastructure Services
Gremista Depot
Lerwick
Shetland
ZE1 0PX
Tel: 01595 744873

show quoted sections

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Naomi Aharony please sign in and let everyone know.