FOI request: Water complaints

Naomi made this Environmental Information Regulations request to Pennon Water Services Limited as part of a batch sent to 452 authorities
You only have a right in law to access information about the environment from this authority This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, Pennon Water Services Limited should have responded by now (details). The person who made the request can complain by requesting an internal review.

Naomi
Delivered

Dear Pennon Water Services Limited,

I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

Link to this Report
eirenquiries, Pennon Water Services Limited

2 Attachments

Dear Naomi,

 

Thank you for your request for information received on 2^nd April 2024.

Please note that SWW is not subject to the Freedom of Information Act 2000
(FOIA) and is not therefore required to provide information under that
act.  

 

SWW is however subject to the obligations in the Environmental Information
Regulations 2004 (“Regulations”) and your request will be managed under
these regulations. 

 

We will respond to you within 20 working days from receipt of the request,
as prescribed in the Regulations. 

 

Kind regards 

 

South West Water

  South West Water

 

  [Pennon Water Services Limited request email]

Peninsula House, Rydon Lane, Exeter EX2 7HR

              [1]pennon-group.co.uk

The information and documents sent in this email from Pennon Group Plc’s
legal section are sent in confidence and if containing advice are intended
only for the use and benefit of South West Water Limited and their wholly
owned subsidiaries. This email should not be disclosed to any person other
than the addressee, without prior reference to the Group legal section.

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The information and documents sent in this email from a Pennon Group Plc
company are sent in confidence and are intended only for the use of the
individual or entity named above. Please note that the contents may
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please return it and any copies immediately without reading any attachment
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If you wish to view our full Privacy Notice, please visit our [2]website.

Pennon Group Plc - Registered in England & Wales (Company No: 02366640)
Registered Office:
Peninsula House
Rydon Lane
Exeter
Devon EX2 7HR

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References

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1. https://www.pennon-group.co.uk/
2. https://www.southwestwater.co.uk/about-u...

Link to this Report