Dear Sir/Madam

I acknowledge receipt of your email which is receiving attention.

As per section 8(1)(b) of the Freedom of Information (Scotland) Act 2002, in order for your request to be considered valid, I require your full name.

I look forward to hearing from you.

Yours sincerely

Jacqueline Keachie
For Freedom of Information Co-ordinator
North Lanarkshire Council
Contact by email

show quoted sections

Dear Ms. Aharony

Request for Information

I refer again to your e-mail of 2 April 2024 seeking information in
relation to water complaints.

Having regard to the nature of your request it appears to me that it is
governed by the provisions of the Environmental Information (Scotland)
Regulations 2004 - rather than the Freedom of Information legislation -
and it is in terms of these Regulations that my response is made.

Returning to your request and having investigated, my response to your
enquiries is set out below.  If you have not already done so, you may wish
to contact Scottish Water who will also hold information relative to water
complaints.

(1)               Please find the table below which sets out the number of water
complaints received by North Lanarkshire Council in the last three years:-

Year 2021 2022 2023
Complaints Received 1 4 3

(2)(a)    6.

(2)(b)    0.

(2)(c)    0.

(2)(d)    0.

(2)(e)    2.

(2)(f)     0.

(2)(g)    0.

(2)(h)    0.

(3)               0.

I can advise that North Lanarkshire Council, having regard to the
provisions of Regulation 16 of the Environmental Information (Scotland)
Regulations 2004, has established a procedure whereby any person who has
requested information in terms of those Regulations, may make
representations if it appears to the applicant that the authority has not
complied with any requirements of the Regulations in relation to the
applicant’s request.  Any such representations require to be made in
writing and received by the Council not later than 40 working days after
either the date that the applicant receives any decision or notification
which the applicant believes does not comply with these Regulations or the
date by which such a decision or notification should have been made, or
any other action should be taken by the authority, but was not made or
taken.  Any such representations should be addressed to the Chief Officer
(Legal and Democratic), Civic Centre, Windmillhill Street, Motherwell,
ML1 1AB.  Accordingly, if you wish to seek a review, please write to the
Chief Officer (Legal and Democratic).

I would advise, also, that in terms of Regulation 17 of the Environmental
Information (Scotland) Regulations 2004, a person who is dissatisfied with
a notice given by the local authority under Regulation 16(4) of the
Regulations - ie. a notice following a review of a decision by a local
authority, or by the failure of a local authority to give such a notice -
may make application to the Scottish Information Commissioner for a
decision as to whether, in any respect specified in that application, the
request for information to which the requirement relates has been dealt
with in accordance with the Regulations.  Such an application must be made
within six months of the review decision and be in writing or in another
form which, by reason of it having some permanency is capable of being
used for subsequent reference.  The application must state the name of the
applicant and provide an address for correspondence.  The application must
also specify the request for information to which the requirement for
review relates, the matter which gave rise to the applicant’s
dissatisfaction with the original decision of the local authority and the
matter which gives rise to the applicant’s dissatisfaction with the
decision on review by the local authority or the failure of the local
authority to issue such a decision.  The Scottish Information Commissioner
can be contacted as follows:-

Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St. Andrews

KY16  9DS

email: [1][email address]

Appeals to the Scottish Information Commissioner can also be made online
via the following link: -

[2]www.itspublicknowledge.info/Appeal

I hope this information is sufficient for your purpose.  If, however, you
require further information – or I can assist in any other way – please
let me know.

Yours sincerely

Angelene Kirkpatrick

For Freedom of Information Co-ordinator

North Lanarkshire Council

Civic Centre

Windmillhill Street

Motherwell

ML1 1AB

Working from home

Please contact via email

show quoted sections