FOI request: Water complaints

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Dear Naomi

Thank you for your request for information received by Mid Ulster District
Council on 2 April 2024. 

Before your request can be considered,  you will need provide your full
name, including surname. 

Section 8(1)(b) requires that a request for information must state the
name of the applicant. Applicants must provide their real name and not use
a pseudonym.  Once you provide this information, we will begin to process
your request under FOIA.  Public authorities do not have to comply with
requests that do not meet the requirements set out in section 8.  If we do
not receive clarification of your request by close of play on 22 April
2024, we will consider this request closed and will take no further
action.  

If you have any queries about this communication, please do not hesitate
to contact me. 

Yours sincerely 

 Ursula Roberts

Information Governance Officer

Ursula Roberts

Information Governance Officer

Corporate Services and Finance

Mid Ulster District Council

Main: 03000 132 132

Ext: 24305

 Web: [1]www.midulstercouncil.org

From: Naomi <[2][FOI #1110230 email]>
Sent: Tuesday, April 2, 2024 11:16 AM
To: Mid Ulster Info <[3][Mid Ulster District Council request email]>
Subject: Freedom of Information request - FOI request: Water complaints

Dear Mid Ulster District Council,

I am making this request under the Freedom of Information Act 2000. I am
attempting to find which areas have received the most water complaints in
the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and
2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints
during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

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Dear Ms Aharony

Thank you for your information request, submitted with Mid Ulster District
Council regarding water complaints.   Please note as this request is being
considered under the Environmental Information Regulations 2004 (EIR).

The Council has considered your request and confirms that local councils
in Northern Ireland are not responsible for water services, therefore I am
unable to answer your enquiry.  The public body responsible is Northern
Ireland Water, contact details are available at the the following
link [1]Northern Ireland Water. 

I hope this is of assistance. However, under the EIR, if you are not happy
with the way in which your request has been handled, you have the right to
ask for an internal review. This review, should be requested within 2
months of the date of this response and should be sent to:

Chief Executive
Mid Ulster District Council
Dungannon Office
Circular Road
DUNGANNON BT71 6DT
[2][email address]

If you are not content with the outcome of the internal review, you can
ask the Information Commissioner for a decision on whether the Council has
complied with its responsibilities under the EIR. The Information
Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

[3]https://ico.org.uk/global/contact-us/

[4]https://ico.org.uk/make-a-complaint/

If I can be of any further assistance, please do not hesitate to contact
me.

Yours sincerely

Ursula Roberts

Mid Ulster District Council

Tel: 03000 132 132

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