Dear Naomi,

I am writing in response to your request dated 02 April 2024. This has been dealt with under the Freedom of Information Act 2000.

You asked for the following information:

I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).

The Council’s response to your specific questions is set out below:

Not held - The Council does not hold this information. You may wish to redirect your query to Yorkshire Water.

If you are not content with the handling of your request, you have the right to ask for an internal review. Requests for internal reviews should be submitted within 2 months of the date of receipt of the response to your original request and should be addressed to the Monitoring Officer, PO Box 1720, Huddersfield HD1 9EL. Alternatively, you can send an email to: [email address].

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of any review you have the right under section 50 of the 2000 Act to apply to the Information Commissioner for a decision as to whether your request for information has been dealt with in accordance with the requirements of the Act. The Information Commissioner’s website is at www.ico.org.uk and gives more information about the role and duties of the Commissioner. The ICO telephone helpline on 0303 123 1113 or 01625 545745 is available between 9am and 5pm, Monday to Friday.

Yours sincerely

Information Governance Team
Kirklees Council
Governance Service
PO Box 1720
HUDDERSFIELD
HD1 9EL

Telephone: 01484 221000 (voice activated switchboard – please ask for Freedom of Information)

For more information about how we deal with your personal data, please see the Kirklees Council privacy notice

show quoted sections