FOI request: Water complaints
Dear Greenwich Borough Council,
I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.
My questions are as follows:
1) How many water complaints did you receive in the years, 2021, 2022 and 2023?
2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify
3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).
Yours faithfully,
Naomi
Dear Sir/Madam
Thank you for your Freedom of Information request dated
Based on the information you have provided, we have considered your
request to be invalid because you have not provided us with your full name
in the body of your email to give us a reasonable indication of your
identity.
In order for a Freedom of Information Act request to be considered, the
request must be in writing, state the full name of the applicant, give a
contactable email address for correspondence and outline the information
requested.
If you provide us with your full name, we will consider your request in
accordance with the Act.
If you have any queries about this request, please contact me.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment & Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
Dear Ms Aharony,
FOI request: FOI-1714
Thank you for your request dated 10/04/2024
Your request will be answered by 08/05/2024
If you have any queries about this request, please contact me, quoting the
reference number above.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
ü Please consider the environment before printing this email
Dear Ms Aharony,
FOI request: FOI-1714
Thank you for your request dated 10/04/2024
Your request is currently being dealt with under the terms of the Freedom
of Information Act 2000 and will be progressed as soon as we have received
the clarification requested below.
Are you looking for complaints relating to the mains supply (clean water)
from regional water companies (i.e Thames Water), or something else?
If so, you should direct this FOI request to Thames Water instead of the
council.
Please quote the reference number in your reply.
If we have not received clarification within 2 months of this email, we
will close the request.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8 [1]www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
From: foi <[Greenwich Borough Council request email]>
Sent: Wednesday, April 10, 2024 3:11 PM
To: 'Naomi' <[FOI #1110155 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-1714: Freedom of Information request - FOI request: Water
complaints
Dear Ms Aharony,
FOI request: FOI-1714
Thank you for your request dated 10/04/2024
Your request will be answered by 08/05/2024
If you have any queries about this request, please contact me, quoting the
reference number above.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8 [2]www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
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