FOI request summary

The request was partially successful.

Felicity Groombridge (Account suspended)

Dear Transport for London,

As you don't publish online a full log of FOI requests, can I please ask for a summary log covering the last 12 months of FOI requests made to TfL covering all modes under the TfL auspices as covered on http://www.tfl.gov.uk/corporate/modesoft...

I would like the date of the request and a summary of what information was requested.

Yours faithfully,

Felicity Groombridge

FOI, Transport for London

Dear Ms Groombridge

Thank you for your email received by Transport for London (TfL) on 17 May
2011 where you have asked for information about FOI requests received by
TfL over the past 12 months.

Your request will be processed in accordance with TfL’s Freedom of
Information Act 2000 procedure and a response will be provided to you by
15 June in accordance with the Act.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours Sincerely

Lee Hill
FOI Case Officer

FOI Case Management Team
Corporate Governance Directorate
General Counsel
Transport for London
[1][TfL request email]

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FOI, Transport for London

1 Attachment

Dear Ms Groombridge

Thank you for your email received by Transport for London (TfL) on 17 May
2011 asking for a summary log relating to the number of Freedom of
Information (FOI) requests received by TfL over the past 12 months.

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and I can confirm that TfL does hold the information
you require.

There were 2008 Freedom of Information (FOI) / Environmental Information
Regulation (EIR) requests in the 2010/11 financial year (1 April 2010 –
31 March 2011).

They are broken down into 13 four week periods below.

FOI Requests
Group Customer
Services 79 70 78 103 86 84 99 69 668
FOI Case
Management Team 12 109 104 122 125 108 580
London
Underground (LU) 55 30 38 35 57 39 36 56 51 58 68 73 61 657
Crossrail 3 6 2 0 5 1 2 2 1 8 3 2 2 37
Total 137 106 118 138 148 124 137 139 161 170 193 200 171 1942

EIR Requests
Group Customer Services 2 2 3 3 1 2 0 3 16
FOI Case Management Team 2 3 9 12 9 9 44
London Underground (LU) 2 2 0 0 1 0 1 0 0 0 0 0 0 6
Crossrail 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total 4 4 3 3 2 2 1 5 3 9 12 9 9 66

FOI and EIR requests for the different areas of TfL are dealt with using
different internal logging systems meaning that obtaining case summaries
would involve searching through five different databases used in 2010/11
and manually going through each individual case in order to retrieve and
extract the case summary. Four of these databases do not have the
functionality to report summaries of the FOI and EIR requests TfL
received. This work would substantially exceed the cost limit as set out
in section 12 of the FOI Act and accordingly we are not able to provide
you with a summary of all of the cases received in 2010/11.

However, I am able to provide case summaries and dates for all FOI and EIR
requests that have been handled by the FOI Case Management Team. The team
was set up on 11 November 2010 (when Group Customer Services ceased
handling FOI and EIR requests) to centrally process all FOI and EIR
requests received by TfL, except those received by LU and Crossrail, and
the attached file will contain date and summary information for all FOI
cases received from that date until 31 March 2011.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Lee Hill

FOI Case Officer

FOI Case Management Team

Corporate Governance Directorate

General Counsel

Transport for London

[1][TfL request email]

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [TfL request email]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at

[2]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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Felicity Groombridge (Account suspended)

Dear Mr. Hill,

Can I please have the information also for London Underground, including whether the request was successful or not?

Yours sincerely,

Felicity Groombridge

Felicity Groombridge (Account suspended)

Dear Transport for London,

Have you received my follow up question please as I haven't received an acknowledgement?

Yours faithfully,

Felicity Groombridge

LU CSC FOI, Transport for London

Thanks for taking the time to contact the London Underground Customer
Service Centre, requesting information under the Freedom of Information
Act.   I’m writing to let you know that we’ve received your
enquiry. 

We will deal with your request as soon as possible and in any case provide
you with a response within 20 working days.   However, if we are unable
to answer your comments within this time, we will keep you updated about
the progress of your case until you receive a full response. 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact us on 0845 3309880.  We’re
open 7 days a week from 8am to 8pm.

Kind Regards

LU Customer Services

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LU CSC FOI, Transport for London

1 Attachment

20 July 2011

Dear Ms Groombridge

Thank you for your email received by Transport for London (TfL) on 16 June
asking for information about FOI requests received by London Underground
in the last 12 months.  Your request has been considered in accordance
with the requirements of the Freedom of Information Act and TfL’s
information access policy.  I can confirm we do hold some of the
information you require.

Prior to August 2010 FOI and EIR requests were managed through a system
that does not allow me to report on case summaries, as explained by Lee in
his earlier response.    However I can provide data from August 2010
when we changed how we managed cases.   The attached file will contain
date and summary information for all FOI cases received from that date
until 31 March 2011.

If you would like any information for this financial year please let me
know.

I hope this information is useful, if you have any further questions or I
can help further please contact me on 0845 3309880. 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Shirley Xavier

Knowledge Manager

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