24 January 2018
Dear Highways England Company Limited,
Request for information under the Freedom of Information Act 2000
A21 at Whatlington, East Sussex
I am writing to request information under the Freedom of Information Act relating to a trunk road you are responsible for maintaining.
Specifically, my query relates to the A21 at Whatlington, East Sussex, including the southbound carriageway between Benham Cottage and White Chapel Fireplaces.
Please can you send me:
1) A copy of your current road maintenance policy relating to that road. Please send me the full policy, but this should include details of the intended frequency of road safety inspections, how these inspections should be conducted and the maximum time between identification of a defect and repairs being carried out.
2) A copy of the road repair history for that road over the past year. Again, please send me the full road repair history, but this should include:
- dates of all safety inspections between 20 November 2017 and 20 January 2018
- details of how safety inspections were undertaken (walked or driven, speed of inspection vehicle etc)
- details of all carriageway defects identified, with description, date and time
- details of how the authority handled these defects, what repairs were undertaken and the time between the identification of each defect and a repair being carried out.
Please confirm by email that you have received this request. I look forward to your response within 20 working days, as outlined by the statute.
Mrs Diane Diggins
This is an automated response:
Thank you for your email to Highways England.
If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000.
A map of the roads for which we are responsible can be found here
the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority. You can find details of local
authorities using the search facility on the gov.uk website
If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.
If you’ve made a request under the Freedom of Information Act we will
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[Highways England request email]
Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ
Consider the environment. Please don't print this e-mail unless you really
6. mailto:[Highways England request email]
Dear Mrs Diggins,
Thank you for your email to the Highways England Customer Contact Centre
dated 24 January regarding your Freedom of Information request.
Your enquiry has been given the reference number 18627749, please quote
this in any future correspondence regarding this issue.
Your Freedom of Information request has been referred to the relevant team
within Highways England and they will respond to you within a maximum of
20 working days.
If you have any further questions regarding this or any other Highways
England issue please feel free to contact us via our 24 hour Customer
Contact Centre on 0300 123 5000. Alternatively, please e-mail us at
[Highways England request email] or access our website
http://www.highways.gov.uk where information on all Highways England
policies and procedures can be found.
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Customer Contact Centre | Advisor
Highways England | National Traffic Operations Centre | 3 Ridgeway,
Quinton Bus. Park | Birmingham | B32 1AF
Email: [email address]
Tel: 0300 123 5000
Highways England Company Limited | Registered Office: Bridge House, 1
Walnut Tree Close, Guildford GU1 4LZ | Registered in England and Wales No.
Dear Ms Diggins
Thank you for your FOI request for information dated 24 January 2018 about
the road maintenance of the A21 Whatlington, East Sussex. I am dealing
with it under the terms of the Environmental Information Regulations 2004.
This is because the information requested concerns measures and activities
affecting or likely to affect elements of the environment or affect
factors such as noise, pollution discharges and other releases into the
In the case of your request, we need to extend the time-limit by
approximately 15 working days because the information requested is complex
and voluminous and it is impracticable to comply with the request, or make
a decision to refuse to do so, within the earlier period.
We hope to respond to you by 9 March 2018.
In the meantime if you have any queries about this correspondence, please
contact us at the above email address. Please remember to quote reference
number CRS 758934 in any future communications.
Business Management Team
Highways England | Bridge House | 1 Walnut Tree Close | Guildford | Surrey
| GU1 4LZ
Dear Ms Diggins
I attach above a copy of our signed letter together with a copy of the relevant Inspection Report, the dates of the Safety Inspections, a copy of our Asset Maintenance and Operational Requirements (AMOR) and a copy our Maintenance Requirement Plan (MRP).
Mrs Anne Nugent
Business Management Team
Highways England | Bridge House | 1 Walnut Tree Close | Guildford | Surrey | GU1 4LZ
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