We don't know whether the most recent response to this request contains information or not – if you are Glen Charles please sign in and let everyone know.

FOI Request – Printing / Mailing / Email / IT Services

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Dear Bury Metropolitan Borough Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture?
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

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Customer Contact Team

________________________________

Thank you for contacting us.

We aim to reply as soon as possible and this e-mail box is checked regularly. Our normal working hours are 8.45am to 5.00pm Monday to Friday, excluding bank holidays. Only If your request is urgent and requires immediate attention please telephone 0161 253 6606.

Customer Contact Team
Bury Council
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________________________________
Did you know what services are available at Whittaker St Digital Hub?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

Wednesday 9.30am - 12.30pm

Citizens Advice Drop in Session.

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Bury Metropolitan Borough Council

 Customer Contact Team

--------------------------------------------------------------------------

Thank you for contacting us regarding your FOI Request, your request has
been passed to the appropriate departments(s):

Resources and Regulation

Should you need to speak to us regarding this, your reference is: 
2903843.

If you have any further questions about this issue please E-mail
[1][Bury Council request email] quoting your reference number.

Customer Contact Team
Bury Council

[2][IMG] [3]Receive your council tax bill by e-mail.
Help reduce costs and preserve the environment
[4][IMG] [5]Pay your council tax bill by direct debit
[6][IMG] [7]Find out when we will empty your bins

show quoted sections

Nacarlo, Jessica, Bury Metropolitan Borough Council

Dear Mr Charles,

 

Request for Information - Freedom of Information Act 2000 (FOIA).
Reference – 8038

 

I confirm receipt of your email received by the Council on 05.12.17 in
which you request the information below regarding ICT Services.

 

Your request is being dealt with under FOIA.

 

In accordance with FOIA you will receive a response within 20 working days
from the date we received your request for information. If this is not
possible, you will be advised accordingly.

 

Should you have any queries, please let me know.

 

Many thanks.

 

 

Kind Regards, Jessica

 

Jessica Nacarlo | ICT FOI Champion | ICT Unit | Bury Council

J.Nacarlo[1]@bury.gov.uk | [2]www.bury.gov.uk

 

 

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic service accepted only at [email address] and on fax
number 0161 253 5119 .
*************************************************************

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.bury.gov.uk/
http://www.bury.gov.uk/

Nacarlo, Jessica, Bury Metropolitan Borough Council

Dear Mr Charles,

             

Request for Information - Freedom of Information Act 2000 (FOIA) – 8038

 

I write further to your e-mail received by the Council on 05.12.17 where
you made a request for information with regards to IT.

 

The Council’s response and our request for clarification of your request
is as follows;

1. Do you provide a centralised printing and / or reprographics service?
Yes
a. Who are the current suppliers of production digital printing systems?
(this does not include office MFD systems) – Clarification required -
Please define ‘digital printing’
b. Can you provide details of make / model of the equipment and when it
was installed?
c. Can you provide the last 3 years approximate costs for the supply of
digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who
is the current supplier/s are, annual spend for the last 3 years, and when
the contract is due to expire. (This does not include ad-hoc print
requests)
e. Can you please provide contact details for the person responsible for
the above?

2. Do you provide a centralised mail fulfilment service? - NO
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it
was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who
the current supplier/s are and when the contract is due to expire. (This
does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products
broken down by (Mailing Systems, Mailing Software, Franking Systems) for
the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for
the above?

3. Can you please confirm your line of business systems for the following
business areas and confirm if the printing / mailing is done in house,
outsourced or a mixture?
a. Council Tax – IBS Civica
b. NNDR -  IBS Civica
c. Housing Benefits –IBS Civica
d. Elections - Express
e. Social Housing - QL +
f. Finance – Unit 4

Mixture for all

4. Can you please confirm if you use any document composition /
personalisation / transactional software which may include but is not
limited to one or more of the following - Paris, Formscape, PlanetPress,
XMPie, Gandlake – ICT/Central Reporographics Unit do not use these.
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy
for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the
last 3 years broken down by license costs, support costs and consultancy
costs?
d. Can you please provide contact details for the person responsible for
the above?

5. Can you please confirm if the authority uses an ESP (Email Service
Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for
the above?

ICT do not and they are not set up as suppliers on our Financial System –
if you would like me to check with specific sections of the Council please
let me know which sections and I will contact them direct.

6. Can you please confirm if the authority uses MailChimp for sending bulk
email?
a. Can you please provide contact details for the person responsible for
the above?

ICT do not and they are not set up as suppliers on our Financial System –
if you would like me to check with specific sections of the Council please
let me know which sections and I will contact them direct.

7. Can you please confirm who provide your IT Services and what (if any)
elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for
the above?

ICT Services are in-house.

 

Please note: The supply of information in response to a Freedom of
Information request does not confer an automatic right to re-use the
information.  Under UK copyright law you can use any information supplied
for the purpose of private study and non-commercial research without
requiring permission.  Similarly, information supplied can also be re-used
for the purposes of news reporting.  An exception to this is photographs.

 

For other forms of re-use, for example publishing the information, you
would need the permissions of the organisation or the person who owns the
copyright.  In the case of information produced by government departments
and agencies you can re-use the information under the Open Government
Licence.  For more information about this please see:-

 

[1]http://www.nationalarchives.gov.uk/doc/o...

 

If, however, the copyright is identified as belonging to somebody else,
you will need to apply for permission.  For information how to obtain
permission from a third party, please go to Intellectual Property Office’s
website at [2]www.ipo.gov.uk

 

For transparency purposes, it is now the Council's policy to advise on the
costs of dealing with each Freedom of Information request.  Please note
that to deal with this request it has cost the Council £25 per hour.

 

 

Kind Regards, Jessica

 

Jessica Nacarlo | ICT FOI Champion | ICT Unit | Bury Council

J.Nacarlo[3]@bury.gov.uk | [4]www.bury.gov.uk

 

 

----------------------------------------------------------------- Why not
visit our website www.bury.gov.uk
----------------------------------------------------------------- Incoming
and outgoing e-mail messages are routinely monitored for compliance with
our information security policy. The information contained in this e-mail
and any files transmitted with it is for the intended recipient(s) alone.
It may contain confidential information that is exempt from the disclosure
under English law and may also be covered by legal,professional or other
privilege. If you are not the intended recipient, you must not copy,
distribute or take any action in reliance on it. If you have received this
e-mail in error, please notify us immediately by using the reply facility
on your e-mail system. If this message is being transmitted over the
Internet, be aware that it may be intercepted by third parties. As a
public body, the Council may be required to disclose this e-mail or any
response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
Electronic service accepted only at [email address] and on fax
number 0161 253 5119 .
*************************************************************

References

Visible links
1. http://www.nationalarchives.gov.uk/doc/o...
2. http://www.ipo.gov.uk/
3. mailto:[email address]
mailto:[email address]
4. http://www.bury.gov.uk/
http://www.bury.gov.uk/

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