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FOI Request – Printing / Mailing / Email / IT Services

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Dear Harrogate Borough Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture?
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

Foi, Harrogate Borough Council

Dear Glen

 

Thank you for your email which we received on 05/12/2017. We are treating
this as a request for information under the Freedom of Information Act
2000. This means that —

 

o if we need more information about what you want, we will contact you
again as soon as we can; the twenty working days in which to give you
the information will start once we know exactly what you want
o if we do not hold the information, we will, if we can, transfer your
request to an authority who does hold it, and tell you what we have
done (please contact us immediately if you do not want us to do this);
otherwise, we will let you know that we do not hold the information
o if we hold the information and there is no reason to withhold it, we
will send it to you as soon as we can.  If there is likely to be a
delay for any reason, we will let you know
o if we believe that there is a good reason why the information should
not be disclosed, we will let you know as much as we can about how we
reached our decision

 

We will respond to your request promptly, and in any event, within the 20
working day limit as set out in s10 of the Act.

 

Regards

 

Rich Kemp

(Debt & Information Law)

Legal & Governance

Harrogate Borough Council

PO Box 787

Harrogate

HG1 9RW

 

tel: 01423 500600 (ext - 58602)

email:  [1][email address]

[2]www.harrogate.gov.uk

 

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Rich Kemp, Harrogate Borough Council

Dear Glen

 

Please find below Harrogate Borough Council’s response:

 

1.       No.

a.       N/a, we only use MFDs

b.      N/a

c.       N/a

d.      N/a

e.      For the MFDs – [1][email address]

 

2.       No

a.       N/a

b.      N/a

c.       N/a

d.      N/a

e.      None

f.        N/a

g.       N/a

 

3.       a. Council Tax – mixture

b. NNDR – mixture

c. Housing Benefits – in house

d. Elections – mixture

e. Social Housing – in house

f. Finance – in house

 

4.       I am awaiting information being sent from our ICT section in
relation to this part, unfortunately due to staff leave we have been
unable to collate this information within the deadline, please accept my
apologies, the information will be forwarded to you as soon as possible.

 

5.       Yes, Campaign Master

a.       Please contact the Marketing team at
[2][email address]

 

6.       Our Museums & Galleries section use MailChimp.

a.       Please contact [3][email address]

 

7.       As above at no4.

 

If you are not satisfied with the way your request has been handled,
please contact -  

 

Freedom of Information Officer, PO Box 787, Harrogate, HG1 9RW

 

or email [4][Harrogate Borough Council request email]

 

The Council has an internal appeal system.  If your complaint is about the
decision which has been made you will usually be entitled to have your
case reviewed by an officer from a department which has not been involved
in the decision previously.   

 

If, after their decision, you are still not happy, you may appeal to-  

 

The Information Commissioner

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113

website: [5]https://ico.org.uk/

 

Regards

 

Rich Kemp

(Debt & Information Law)

Legal & Governance

Harrogate Borough Council

PO Box 787

Harrogate

HG1 9RW

 

tel: 01423 500600 (ext - 58602)

email:  [6][email address]

[7]www.harrogate.gov.uk

 

show quoted sections

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