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FOI Request – Printing / Mailing / Email / IT Services

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Dear Wigan Metropolitan Borough Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture? Can you identify the approximate spend on these items broken down by license costs, support costs, consultancy costs and external mailing costs?
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

Wigan Metropolitan Borough Council

Please quote ID 6282 on all correspondence
Dear Glen
I am emailing to confirm the receipt of your recent FOI request to Wigan
Council. This has been logged and will be forwarded to the relevant
department for action.
We will respond as soon as possible and in most cases no later than 20
working days after the receipt of your request i.e., 14th December 2017.
If you have any comments or questions in the meantime, please direct them
to [1][Wigan Council request email], or to Freedom of Information, Resources
Directorate, Wigan Council, PO Box 100, WN1 3DS
The Council does not charge for most FOI requests, but charges may be made
for actual disbursements incurred such as photocopying, printing, postage
and packaging, and only if these charges amount to more than £20.00. If a
charge is to be made, confirmation of the payment due will be given before
the information is provided and payment may be requested prior to the
provision of the information.
Your contact is Kath MacDonald.
Regards
Freedom of Information
Legal Service - Resources Directorate
Wigan Council, PO Box 100
Town Hall, Library Street, Wigan WN1 3DS
[2]www.wigan.gov.uk
[3]www.twitter.com/wigancouncil
[4]www.facebook.com/WiganCouncilOnline
As a public body, the Council may be required to disclose this email or
any response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
 
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Wigan Metropolitan Borough Council

Dear Sirs
I am writing to respond to your recent request for information. This
request has been handled under the Freedom of Information Act 2000.

The response to your request is detailed below.

 1. Do you provide a centralised
printing and / or
reprographics service?

 

 a. Who are the current suppliers
of production digital printing
systems? (this does not  
include office MFD systems)  
 a. Can you provide details of Yes – this is outsourced to Agilisys as
make / model of the equipment part of a wider managed ICT service
and when it was installed? contract – until 2020
 a. Can you provide the last 3 The expenditure via Document Solutions
years approximate costs for is published via our website
the supply of digital printing  
equipment and indicate when  
the contract is to expire?  
 a. If you outsource this function  
in whole or in part, please  
indicate who is the current Steve Morgan, Agilisys
supplier/s are, annual spend
for the last 3 years, and when
the contract is due to expire.
(This does not include ad-hoc
print requests)
 a. Can you please provide contact
details for the person
responsible for the above?
 2. Do you provide a centralised
mail fulfilment service?

 

 a. Who are the current suppliers
of mail fulfilment systems?
 a. Can you provide details of
make / model of the equipment
and when it was installed?
 a. When does the contract expire?
 a. If you outsource this function
in whole or in part, please
indicate who the current
supplier/s are and when the
contract is due to expire. Yes – as above
(This does not include ad-hoc
print requests)
 a. Can you please tell me how
many franking machines the
Council has?
 a. Can you please identify the
financial spend on all these
products broken down by
(Mailing Systems, Mailing
Software, Franking Systems)
for the last 3 years (total
per year not per device will
suffice)?
 a. Can you please provide contact
details for the person
responsible for the above?
 3. Can you please confirm your
line of business systems for
the following business areas
and confirm if the printing /
mailing is done in house,
outsourced or a mixture? Can
you identify the approximate
spend on these items broken
down by license costs, support
costs, consultancy costs and As above
external mailing costs?

 

 a. Council Tax
 a. NNDR
 a. Housing Benefits
 a. Elections
 a. Social Housing
 a. Finance
 4. Can you please confirm if you
use any document composition /
personalisation /
transactional software which
may include but is not limited
to one or more of the
following - Paris, Formscape,
PlanetPress, XMPie, Gandlake

 

 a. Can you please provide details
of the core supplier of these
products? Planet Press – As above
 a. Can you please provide details
of any external support or
consultancy for these products
and the name/s of the
supplier?
 a. Can you please identify the
financial spend on these
products for the last 3 years
broken down by license costs,
support costs and consultancy
costs?
 a. Can you please provide contact
details for the person
responsible for the above?
 5. Can you please confirm if the
authority uses an ESP (Email
Service Provider) such as
Mandrill, Mailgun, SparkPost
etc for sending bulk email?

 

 a. Can you please provide contact
details for the person
responsible for the above?
 6. Can you please confirm if the
authority uses MailChimp for
sending bulk email?

 

 a. Can you please provide contact
details for the person
responsible for the above?
 7. Can you please confirm who
provide your IT Services and
what (if any) elements are See above
outsourced, who to and when  
the contract is due to end?  
Alison Hughes, Assistant Director
  Strategic ICT Partnerships
[email address]
 a. Can you please provide contact
details for the person
responsible for the above?

If you are unhappy with any aspect of this response, an independent senior
officer will review this decision. If you are not satisfied with our
response you must put your complaint in writing within 40 working days of
receipt of this response giving the reasons for your complaint.  You can
either email [1][Wigan Council request email] or write to Freedom of Information
at the address below.
You can also complain to the Information Commissioner, who is the
regulator for Freedom of Information. Her website is
[2]https://ico.org.uk/ and her helpline number is 0303 1231113.
Her staff may ask you to exhaust our internal complaints procedure if you
choose to complain to her office now.
May I take this opportunity to apologise for the delay in responding to
your request, this is due to the high volumes currently being received.
Kind Regards
Freedom of Information
Legal Services - Resources Directorate
Wigan Council, PO Box 100
Town Hall, Library Street, Wigan WN1 3DS
[3]www.wigan.gov.uk
[4]www.twitter.com/wigancouncil
[5]www.facebook.com/WiganCouncilOnline
 
 
As a public body, the Council may be required to disclose this email or
any response to it under the Freedom of Information Act 2000 unless the
information in it is covered by one of the exemptions in the Act.
This email together with any files transmitted with it are confidential
and intended solely for the use of the individual to whom they are
addressed. The information may be covered by legal professional privilege.
Do not copy, disclose or distribute the information. If you are not the
addressee, please contact the sender and immediately delete this email and
any attachments'
Please don't print this e-mail unless you really need to.
 
 
>>Corporate Logo<<
 
>>Corporate Disclaimer<<
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager.

Email may be automatically logged, monitored and/or recorded
for legal purposes.

As a public body, the Council may be required to disclose this
email or any response to it under the Freedom of Information
Act 2000 unless the information in it is covered by one of the
exemptions in the Act.

This footnote also confirms that this email has been swept for
the presence of computer viruses.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

References

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2. https://ico.org.uk/
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We don't know whether the most recent response to this request contains information or not – if you are Glen Charles please sign in and let everyone know.