FOI Request – Printing / Mailing / Email / IT Services

Glen Charles made this Freedom of Information request to West Somerset District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, West Somerset District Council should have responded by now (details). You can complain by requesting an internal review.

Dear West Somerset District Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture? Can you identify the approximate spend on these items broken down by license costs, support costs, consultancy costs and external mailing costs?
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

Customer Services, West Somerset District Council

Thank you for contacting West Somerset Council.  Your email has been
received by our Customer Services Team who will process your enquiry or
forward it on to the relevant department for action.

If your enquiry relates to an urgent issue, you may like to contact us on
01643 703704 to discuss it further, or visit one of our offices at West
Somerset House, Killick Way, Williton or at Minehead Library, Bancks
Street (see [1]http://www.westsomersetonline.gov.uk/hom... for
opening hours)

Further information can also be found on our website
[2]http://www.westsomersetonline.gov.uk

Thank You

Customer Services

of Taunton Deane Borough Council and West Somerset Council

01643 703704

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