FOI Request – Printing / Mailing / Email / IT Services

The request was successful.

Dear Wirral Metropolitan Borough Council,

1. Do you provide a centralised printing and / or reprographics service?
a. Who are the current suppliers of production digital printing systems? (this does not include office MFD systems)
b. Can you provide details of make / model of the equipment and when it was installed?
c. Can you provide the last 3 years approximate costs for the supply of digital printing equipment and indicate when the contract is to expire?
d. If you outsource this function in whole or in part, please indicate who is the current supplier/s are, annual spend for the last 3 years, and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please provide contact details for the person responsible for the above?

2. Do you provide a centralised mail fulfilment service?
a. Who are the current suppliers of mail fulfilment systems?
b. Can you provide details of make / model of the equipment and when it was installed?
c. When does the contract expire?
d. If you outsource this function in whole or in part, please indicate who the current supplier/s are and when the contract is due to expire. (This does not include ad-hoc print requests)
e. Can you please tell me how many franking machines the Council has?
f. Can you please identify the financial spend on all these products broken down by (Mailing Systems, Mailing Software, Franking Systems) for the last 3 years (total per year not per device will suffice)?
g. Can you please provide contact details for the person responsible for the above?

3. Can you please confirm your line of business systems for the following business areas and confirm if the printing / mailing is done in house, outsourced or a mixture? Can you identify the approximate spend on these items broken down by license costs, support costs, consultancy costs and external mailing costs?
a. Council Tax
b. NNDR
c. Housing Benefits
d. Elections
e. Social Housing
f. Finance

4. Can you please confirm if you use any document composition / personalisation / transactional software which may include but is not limited to one or more of the following - Paris, Formscape, PlanetPress, XMPie, Gandlake
a. Can you please provide details of the core supplier of these products?
b. Can you please provide details of any external support or consultancy for these products and the name/s of the supplier?
c. Can you please identify the financial spend on these products for the last 3 years broken down by license costs, support costs and consultancy costs?
d. Can you please provide contact details for the person responsible for the above?

5. Can you please confirm if the authority uses an ESP (Email Service Provider) such as Mandrill, Mailgun, SparkPost etc for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

6. Can you please confirm if the authority uses MailChimp for sending bulk email?
a. Can you please provide contact details for the person responsible for the above?

7. Can you please confirm who provide your IT Services and what (if any) elements are outsourced, who to and when the contract is due to end?
a. Can you please provide contact details for the person responsible for the above?

Yours faithfully,

Glen Charles

InfoMgr, FinDMT, Wirral Metropolitan Borough Council

1 Attachment

Dear Mr Charles

Further to your recent Freedom of Information request, please see attached the Council's response.

Please note that some information has been withheld as it is considered to be exempt information under Section 43 of The Freedom of Information Act 2000 – Commercial Interests. The Council believes that to disclose the information would be likely to prejudice the commercial interests of any person. (A person may be an individual, a company, the public authority itself or any other legal entity.)

The concept of commercial interest is wide and a commercial interest relates to a person’s ability to participate competitively in a commercial activity, i.e. the purchase and sale of goods or services.

The Council has had regard to the advice contained within the guidance on the Information Commissioner’s Office website at http://ico.org.uk/for_organisations/guid...

The public interest test has been considered and the Council believes that disclosure of any such information would be likely to prejudice the commercial interests of any person. The Council needs to operate in a commercial and competitive environment and disclose of information, in this case, could prejudice the ability for the Council to operate competitively.

You have the right under Section 17 of the Freedom of Information Act 2000 to ask for an internal review of the refusal of the information requested. Please direct any request for an internal review to [Wirral Borough Council request email] and your request will be allocated for review.

Yours sincerely

Lynette Paterson
Senior Information Management Officer
Business Services - Digital

Treasury Building
Argyle Street
Birkenhead
Wirral
CH41 1AH

Tel: 0151 691 8201
[Wirral Borough Council request email]

This information supplied to you is copyrighted and continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non commercial research you are doing and for the purposes of news reporting. Any other reuse, for example commercial publication, would require our specific permission, may involve licensing and the application of a charge

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Dear InfoMgr, FinDMT,

Many thanks for replying to my FOI request. I know these can take some time and it is appreciated.

Yours sincerely,

Glen Charles

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