FOI request: Hospital-initiated cancellation of appointments

Response to this request is long overdue. By law, under all circumstances, Sheffield Teaching Hospitals NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Benjamin Butcher

Hello,

I am requesting information of hospital-initiated cancellation of appointments

1. How many hospital-initiated outpatient appointment cancellations were there in a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8, 2022? Hospital-initiated cancellations is defined as an appointment cancelled by the hospital rather than a patient.

2. How many outpatient appointments faced hospital-initiated cancellations of a) three or more times, b) five or more times and c) ten or more times. Please supply these for the years a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8, 2022.*

3. What is the most an appointment has faced hospital-initiated cancellations in the years a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8, 2022? Please identify the department which cancelled the appointment.*

*For points 2 and 3, I'd like this information to not be limited to repeat cancellations occurring within the same year. For example, if an appointment was cancelled in November 2019, December 2019 and January 2020, this should appear in the stats for 2017 as an appointment cancelled three or more times.

Please get in touch if you have any questions or advise on the request as per Section 16 of the Act.

Many thanks,

Ben Butcher

FOI (SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST), Sheffield Teaching Hospitals NHS Foundation Trust

1 Attachment

Dear Ben

 

Thank you for your request for information made under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 9^th August 2022 and we are treating it under Section 1.1 of
the Act.

 

We have 20 working days to respond to your request from the day after we
received your email into the Trust and will do so by 7^th September 2022.

 

Your request reference number is RFI 010094.

 

If you have any queries about your request, please contact us at
[1][Sheffield Teaching Hospitals NHS Foundation Trust request email]

 

Kind regards

Joanne

 

Joanne Sturdy

Information Governance Officer

Department for Information Governance, Caldicott & SIRO Support

Sheffield Teaching Hospitals NHS Foundation Trust

Royal Hallamshire Hospital

2 Claremont Place

Sheffield

S10 2TB

Tel: 0114 226 5151

email: [2][email address]

 

 

"This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. Any views or opinions expressed are those of the author and do
not represent the views of the Sheffield Teaching Hospitals NHS Foundation
Trust unless otherwise explicitly stated. The information contained in
this e-mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. If you have received this message in error, please notify me
and remove it from your system".

 

show quoted sections

Hello,

I am following up on this FOI request on cancelled appointments (010094) with a clarification.

In the initial request there was a typo in the guidance comment (marked with the asterisk *) underneath question 3.

It should read:

“*For points 2 and 3, I'd like this information to not be limited to repeat cancellations occurring within the same year. For example, if an appointment was cancelled in November 2019, December 2019 and January 2020, this should appear in the stats for 2020 as an appointment cancelled three or more times.”

The rest of the FOI request still stands and look forward to your response.

Please get in touch if you have any questions.

Best,

Benjamin Butcher

FOI (SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST), Sheffield Teaching Hospitals NHS Foundation Trust

1 Attachment

Dear Ben

 

Further to your recent email acknowledged by the Trust on 9^th August
2022.

 

We had originally stated that we would respond to your request by 7^th
September 2022. Please accept our apologies as we are unable to meet the
deadline, we are still waiting for the information requested from the
service/directorate.

 

We would hope however that the delay will not be too long and will
endeavour to have the information with you as soon as possible.

 

Should you have any questions or comments on the situation, please do not
hesitate to get in touch.

 

Kind regards

Joanne

 

Joanne Sturdy

Information Governance Officer

Department for Information Governance, Caldicott & SIRO Support

Sheffield Teaching Hospitals NHS Foundation Trust

Royal Hallamshire Hospital

2 Claremont Place

Sheffield

S10 2TB

Tel: 0114 226 5151

email: [1][email address]

 

 

"This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. Any views or opinions expressed are those of the author and do
not represent the views of the Sheffield Teaching Hospitals NHS Foundation
Trust unless otherwise explicitly stated. The information contained in
this e-mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. If you have received this message in error, please notify me
and remove it from your system".

 

From: FOI (SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST)
Sent: 09 August 2022 16:05
To: '[FOI #885648 email]'
<[FOI #885648 email]>
Subject: FW: Freedom of Information request - FOI request:
Hospital-initiated cancellation of appointments - Ref: RFI 010094

 

Dear Ben

 

Thank you for your request for information made under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 9^th August 2022 and we are treating it under Section 1.1 of
the Act.

 

We have 20 working days to respond to your request from the day after we
received your email into the Trust and will do so by 7^th September 2022.

 

Your request reference number is RFI 010094.

 

If you have any queries about your request, please contact us at
[2][Sheffield Teaching Hospitals NHS Foundation Trust request email]

 

Kind regards

Joanne

 

Joanne Sturdy

Information Governance Officer

Department for Information Governance, Caldicott & SIRO Support

Sheffield Teaching Hospitals NHS Foundation Trust

Royal Hallamshire Hospital

2 Claremont Place

Sheffield

S10 2TB

Tel: 0114 226 5151

email: [3][email address]

 

 

"This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. Any views or opinions expressed are those of the author and do
not represent the views of the Sheffield Teaching Hospitals NHS Foundation
Trust unless otherwise explicitly stated. The information contained in
this e-mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this e-mail and your reply cannot be
guaranteed. If you have received this message in error, please notify me
and remove it from your system".

 

show quoted sections