Dear Benjamin

Reference Number FOI 2022 - 857

Thank you for your request for information from North West Anglia NHS Foundation Trust.

We anticipate being able to provide a response within the timescales allowed under the Act.

In the meantime if you have any questions regarding this request please contact us directly quoting the reference number above.

North West Anglia NHS Foundation Trust was formed on 1st April 2017 and comprises of Peterborough City Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The Trust also provides community clinics at Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further information is available via our website www.nwangliaft.nhs.uk.

Any future Freedom of Information requests should be addressed to North West Anglia NHS Foundation Trust using the email address below.

Kind Regards

The Freedom of Information Team
Hinchingbrooke Hospital
North West Anglia NHS Foundation Trust
[North West Anglia NHS Foundation Trust request email]

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Dear Benjamin

Thank you for your FOI request, we have looked at you request and we require further explanation or rewording on the information you require:

2. How many outpatient appointments faced hospital-initiated cancellations of a) three or more times, b) five or more times and c) ten or more times. Please supply these for the years a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8, 2022.*

3. What is the most an appointment has faced hospital-initiated cancellations in the years a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8, 2022? Please identify the department which cancelled the appointment.*

*For points 2 and 3, I'd like this information to not be limited to repeat cancellations occurring within the same year. For example, if an appointment was cancelled in November 2019, December 2019 and January 2020, this should appear in the stats for 2017 as an appointment cancelled three or more times.

Question 2 - do you mean face to face?
Question 3 - Please could you re word this question.

* do you mean 2019 or 2017

Please note that due to the volume of Freedom of Information requests we receive, we are unable to administrate further reminders for clarification. Therefore, should we not hear from you by 7th September, we shall assume that you no longer require the information and the FOI request will be closed.

North West Anglia NHS Foundation Trust was formed on 1st April 2017 and comprises of Peterborough City Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The Trust also provides community clinics at Princess of Wales Hospital in Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further information is available via our website www.nwangliaft.nhs.uk.

Any future Freedom of Information requests should be addressed to North West Anglia NHS Foundation Trust using the email address below.

The Freedom of Information Team
Hinchingbrooke Hospital
[email address]

Kellie Lay
Freedom of Information & Risk Management Administrator
Email [email address]
Tel | 01480 416416 ext 8169

North West Anglia NHS Foundation Trust
Hinchingbrooke Hospital|L05 Orchard Centre|Hinchingbrooke Parkway | Hinchingbrooke | Huntingdon| PE29 6NT

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Dear Ben

Reference Number FOI 2022 - 857

Thank you for your request for information about North West Anglia NHS
Foundation Trust.

We anticipate being able to respond within the specified timescale.​

In the meantime if you have any questions regarding this request please
contact us directly quoting the reference number above.

North West Anglia NHS Foundation Trust comprises of Peterborough City
Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital.  The
Trust also provides community clinics at Princess of Wales Hospital in
Ely, Doddington Hospital and North Cambs Hospital in Wisbech.  Further
information is available via our website [1]www.nwangliaft.nhs.uk.

Any future Freedom of Information requests should be addressed to North
West Anglia NHS Foundation Trust using the email address below.

FOI Team

North West Anglia NHS Foundation Trust

Email: [2][North West Anglia NHS Foundation Trust request email]

[3]www.nwangliaft.nhs.uk

This message may contain legally privileged, confidential, commercial or
patient information intended to be for the use of the individual (s) or
entity named above. If you are not the intended recipient, please advise
the sender and destroy all copies of the message as you would any other
confidential waste (shredding or incineration for printed-copies, deletion
for electronic copies). Please note that any dissemination, distribution
or copying of this message is strictly prohibited.

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Ref: FOI/2022/857

Dear Ben

Thank you for your recent enquiry under the Freedom of Information Act.
Please find your response detailed below.

Requesters Questions:

1. How many hospital-initiated outpatient appointment cancellations were
there in a) 2018, b) 2019, c) 2020, d) 2021 and e) the year to August 8,
2022? Hospital-initiated cancellations is defined as an appointment
cancelled by the hospital rather than a patient.

2. How many outpatient appointments faced hospital-initiated cancellations
of a) three or more times, b) five or more times and c) ten or more times.
Please supply these for the years a) 2018, b) 2019, c) 2020, d) 2021 and
e) the year to August 8, 2022.*

3. What is the most an appointment has faced hospital-initiated
cancellations in the years a) 2018, b) 2019, c) 2020, d) 2021 and e) the
year to August 8, 2022? Please identify the department which cancelled the
appointment.*

*For points 2 and 3, I'd like this information to not be limited to repeat
cancellations occurring within the same year. For example, if an
appointment was cancelled in November 2019, December 2019 and January
2020, this should appear in the stats for 2017 as an appointment cancelled
three or more times.

Clarification received:

For question 2, it's however you identify an appointment - so if it
includes remote appointments that's fine.

For the second point - there was a typo. It should read:

"*For points 2 and 3, I'd like this information to not be limited to
repeat cancellations occurring within the same year. For example, if an
appointment was cancelled in November 2019, December 2019 and January
2020, this should appear in the stats for 2020 as an appointment cancelled
three or more times."

Trust Response:

Please see attached document – NWAngliaFT FOI 2022 – 857 response for the
answers to points 1 and 2. Please be aware that these cancellations are
all within the same episode of care (referral) but may or may not be for
the same appointment - we cannot tell this.  Most appointments are
cancelled and rebooked.

We are unable to answer point 3 as we are unable to identify whether
cancellations are for the same appointment or not.  We can only identify
cancellations within the same episode of care (referral).

Please note that this response has been provided within the 20 working day
timeframe as stipulated in the Act.

North West Anglia NHS Foundation Trust comprises of Peterborough City
Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital.  The
Trust also provides community clinics at Princess of Wales Hospital in
Ely, Doddington Hospital and North Cambs Hospital in Wisbech.  Further
information is available via our website [1]www.nwangliaft.nhs.uk.

If you disagree with our decision or are dissatisfied with how we have
dealt with your request in the first instance you may contact me on the
following email address [2][North West Anglia NHS Foundation Trust request email] to request an
internal review.

Should you remain dissatisfied with the outcome you have a right under s50
of the Freedom of Information Act to appeal against the decision by
contacting:

Information Commissioner

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Phone: 0303 123 1113

Email: [3][email address]

Yours sincerely

FOI Team

North West Anglia NHS Foundation Trust

Email: [4][North West Anglia NHS Foundation Trust request email]

[5]www.nwangliaft.nhs.uk

This message may contain legally privileged, confidential, commercial or
patient information intended to be for the use of the individual (s) or
entity named above. If you are not the intended recipient, please advise
the sender and destroy all copies of the message as you would any other
confidential waste (shredding or incineration for printed-copies, deletion
for electronic copies). Please note that any dissemination, distribution
or copying of this message is strictly prohibited.

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