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FOI Request - Enterprise Application

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Dear The National Army Museum,

Hello!

This is an email to request information under the FOI Act.

I'd like to apologise for the length of this request, and how tedious it may be to handle. That being said, please make an effort to provide all of this information.

The information I'm requesting is regarding the software contracts that the organisation uses, for the following fields.

Enterprise Resource Planning Software Solution (ERP):

Primary Customer Relationship Management Solution (CRM):
For example, Salesforce, Lagan CRM, Microsoft Dynamics; software of this nature.

Primary Human Resources (HR) and Payroll Software Solution:
For example, iTrent, ResourceLink, HealthRoster; software of this nature.

The organisation’s primary corporate Finance Software Solution:
For example, Agresso, Integra, Sapphire Systems; software of this nature.

1. Name of Supplier: Can you please provide me with the software provider for each contract?

2. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.

3. Description of the contract: Can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also list the software modules included in these contracts.

4. Number of Users/Licenses: What is the total number of user/licenses for this contract?

5. Annual Spend: What is the annual average spend for each contract?

6. Contract Duration: What is the duration of the contract please include any available extensions within the contract.

7. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

8. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

9. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

10. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

Regarding the contract for your financial systems, please answer these questions to the best of your ability.

Thank you very much.

Kind regards,

Darren Dixon

Penny Hutchins, The National Army Museum

Dear Mr Dixon

Thank you for your request of 16 June 2020 made under the Freedom of
Information Act (2000) requesting information about Enterprise
Applications at the National Army Museum.
Your request is being dealt with under freedom of information requirements
and will be answered within 20 working days, although please be advised
that we are experiencing difficulty in collating some information due to
the present Coronovirus pandemic.
If you have any queries about your request do not hesitate to contact me.
Please note the information below about your personal information.

Your privacy: we use your personal information such as name and address so
that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
information request handling privacy notice on our website at
https://www.nam.ac.uk/privacy-and-cookies

Yours sincerely

Penny Hutchins
Records Officer
National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT
[email address]
020 7881 2442

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Penny Hutchins, The National Army Museum

1 Attachment

Dear Mr Dixon

Further to your request of 16 June made under the Freedom of Information
Act (2000) where you requested information about enterprise applications
at the National Army Museum. The information you requested is provided in
the attachment to this email. I have reproduced each of your questions
with the response to each.

Copyright and re-use: most of the information that we provide in response
to freedom of information requests will be subject to copyright
protection. In most cases the copyright will be owned by the National Army
Museum. The copyright in other information may be owned by another person
or organisation, and this will be indicated on the information itself.
You are free to use any information supplied for your own non-commercial
research or private study purposes. The information may also be used for
any other purpose allowed by a limitation or exception in copyright law,
such as news reporting. However, any other type of re-use, for example by
publishing the information in analogue or digital form, including on the
internet, will the permission of the copyright owner.
For information where the copyright is owned by the National Army Museum
details of the conditions on re-use can be found on our website at
https://www.nam.ac.uk/re-use-public-sect...

Your privacy: we use your personal information such as name and address so
that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
information request handling privacy notice on our website at
https://www.nam.ac.uk/privacy-and-cookies

Complaints: If you are dissatisfied with the handling of your request, you
have the right to ask for an internal review. Internal review requests
should be submitted within two months of the date of receipt of the
response to your original letter and should be addressed to the National
Army Museum’s SIRO, Mike O’Connor e:[email address]
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely
Penny Hutchins
Records Officer
National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT
[email address]
020 7881 2442

--------------- Original Message

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We don't know whether the most recent response to this request contains information or not – if you are Darren Dixon please sign in and let everyone know.