Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Monika Nielsen

Request FOI/10469

Further to your request received on 15/08/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act 2000.

Specifically, you have requested the following information:

1. The names of all banking providers that this institution has used in
the past two financial years (1st April 2022 – 1st April 2024).

2. The services that were used from the above banking providers in the
past two financial years (1st April 2022 – 1st April 2024).

Banking provider refers to: an institution that deals in money and its
substitutes which provides money-related services including but not
limited to accepting deposits, making loans and providing credit card
services.

3. The name of the insurance company or companies that currently provide
your institution with the following types of insurance coverage:

Employers" liability insurance
Public liability insurance
Professional indemnity insurance
Officials Indemnity
Business Interruption
Property Owners
Personal Accident
Casualty
Motor/Vehicle
Fine Art
Property
Event
Travel
Crime
Terrorism
Excess Liability

4. Any other type of insurance not listed above - please provide the name
of the company together with the type of the insurance cover

5. The start and end dates of the current insurance contract(s) for each
type of insurance coverage listed above

The Council uses Nat West as its bank and AON for all insurances

All policies are under a LTA until 1/4/26

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [2][email address]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

                  8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

[3][email address]

[4][email address]

References

Visible links
1. https://croydon.disclosure-log.co.uk/
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]

Dear Ms Nielsen,

Many thanks for your response as below:

Please note that we have forwarded your query to the service area, and as
soon as we are in receipt of a response we will update you.

Many thanks

Information Management Team
Croydon Digital Services

Assistant Chief Executive Directorate
Floor 3 Zone E, Bernard Wetherill House, Mint Walk, Croydon, CR0 1EA

Dear [Croydon Borough Council request email],

Many thanks for processing my FOI request regarding insurance and
banking service providers for Croydon Borough Council.

Could I please clarify whether AON is the councils insurance broker? If
so, this is not the information requested. Could you please revisit
requests 3 and 4 to provide the insurance companies that underwrite the
council, rather than the broker:

3. The name of the insurance company or companies that currently provide
your institution with the following types of insurance coverage:

Employers" liability insurance
Public liability insurance
Professional indemnity insurance
Officials Indemnity
Business Interruption
Property Owners
Personal Accident
Casualty
Motor/Vehicle
Fine Art
Property
Event
Travel
Crime
Terrorism
Excess Liability

4. Any other type of insurance not listed above - please provide the
name
of the company together with the type of the insurance cover

Yours sincerely,

Monika Nielsen

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Dear Ms Nielsen,

Please note as below  in response to your follow-up questions for
FOI-10469:

We can confirm AON are the Councils Insurance Broker
 
3. The name of the insurance company or companies that currently provide
your institution with the following types of insurance coverage:
Employers" liability insurance - Zurich
Public liability insurance - Zurich
Professional indemnity insurance - Zurich
Officials Indemnity - Zurich
Business Interruption - Protector
Personal Accident - AIG
Motor/Vehicle - Zurich
Property - Protector
Travel - AIG
Crime - QBE
Terrorism - Charles Taylor

We hope this resolves your queries.

Regards,

Information Management Team
Croydon Digital Services

Assistant Chief Executive Directorate
Floor 3 Zone E, Bernard Wetherill House, Mint Walk, Croydon, CR0 1EA

Dear [Croydon Borough Council request email],

Many thanks for processing my FOI request regarding insurance and
banking service providers for Croydon Borough Council.

Could I please clarify whether AON is the councils insurance broker? If
so, this is not the information requested. Could you please revisit
requests 3 and 4 to provide the insurance companies that underwrite the
council, rather than the broker:

3. The name of the insurance company or companies that currently provide
your institution with the following types of insurance coverage:

Employers" liability insurance
Public liability insurance
Professional indemnity insurance
Officials Indemnity
Business Interruption
Property Owners
Personal Accident
Casualty
Motor/Vehicle
Fine Art
Property
Event
Travel
Crime
Terrorism
Excess Liability

4. Any other type of insurance not listed above - please provide the
name
of the company together with the type of the insurance cover

Yours sincerely,

Monika Nielsen

show quoted sections

Dear Ms Nielsen,

Many thanks for your response as below.

With regards to:
 
2. The services that were used from the above banking providers in the
past two financial years (1st April 2022 – 1st April 2024).
This has been forwarded to our team, once we are in receipt of a response
we will update you.
 
Could you possibly send information for the services NatWest provides to
the council and confirm that NatWest is the councils only banking service
provider?
This will need to be submitted as a new request, please find the following
link to our online portal: [1]The Freedom of Information (FOI) Act |
Croydon Council

Many thanks 

Information Management Team
Croydon Digital Services

Assistant Chief Executive Directorate
Floor 3 Zone E, Bernard Wetherill House, Mint Walk, Croydon, CR0 1EA

Dear [Croydon Borough Council request email],

Many thanks for taking the time to clarify.

That just leaves request 2 unanswered from my original FOI request:

2. The services that were used from the above banking providers in the
past two financial years (1st April 2022 – 1st April 2024).

Could you possibly send information for the services NatWest provides to
the council and confirm that NatWest is the councils only banking
service provider?

Yours sincerely,

Monika Nielsen

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Dear Ms Nilsen,

Apologies for the delay, we are awaiting confirmation on the services that
Natwest provides the Council.

I have chased this with the service for an update and I will revert back
once a receive a response.

Again, apologies for the delay with this and many thanks for your
patience.

Regards,

Information Management Team

Dear [Croydon Borough Council request email],

Im just writing to check whether you will be able to finish processing
this FOI request? We are approaching the deadline of 20 days.

Yours sincerely,

Monika Nielsen

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