Thanks for emailing our Customer Services.  We usually aim to respond
within ten working days, however, we are experiencing a high demand for
our services right now, so our response may take a little longer.

Don’t forget you can use our website to report, apply and find
information:

To report a missed bin or environmental issues click [1]here.

For Council Tax, Housing Benefit or Business Rates click [2]here.

To manage your Housing, Leasehold and Garage accounts click [3]here.

For payments and balances click [4]here.  

You may also like to know that our phone lines are also very busy at the
moment.  If your email isn’t urgent and you can wait for our response,
we’d really appreciate it.  This leaves our phone lines available for
those most in need and requiring urgent support.

Emergencies – if you have an emergency please call us on 01438 242242
Monday to Friday 8-6 or outside of these hours 01438 314963.

FOI Requests – For FOI/Environmental Information requests, please use the
online request form available on our [5]Website.  This will really help us
to ensure your request is received by the right team as quickly as
possible.

To find out how we use, share and process your information, take a look at
our privacy policy on our website: [6]www.stevenage.gov.uk/privacy-policy

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [7]Click Here.

References

Visible links
1. https://myaccount.stevenage.gov.uk/Forms...
2. https://my.stevenage.gov.uk/publicaccess...
3. https://housingonline.stevenage.gov.uk/o...
4. https://services.stevenage.gov.uk/~?a=pa...
5. https://www.stevenage.gov.uk/foi
6. http://www.stevenage.gov.uk/privacy-policy
7. http://www.mimecast.com/products/

Dear Ms Berti,

Thank you for your recent enquiry.

The customer service centre email is not used for freedom of information
requests

Please use the following links instead:

•FOI requests - [1]https://www.stevenage.gov.uk/foi

•Data Protection Requests -
[2]https://www.stevenage.gov.uk/about-the-c...

If you have any further enquiries please do not hesitate to contact us.

Kind Regards,

Simon
Customer Services

You can sign up for a new online account for your housing, garage or
leasehold account here.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at the following link
[3]https://www.stevenage.gov.uk/about-the-c...

Stevenage Borough Council | Daneshill House | Danestrete | Stevenage |
Hertfordshire | SG1 1HN | 01438 242242 | [4][email address] |

show quoted sections

Thank you for your email. We aim to respond to all queries within 7
working days. If your query is urgent, please contact customer services at
[email address]

The information in this E-Mail is intended for the named recipients only.
It may contain privileged and confidential information. If you are not the
intended recipient you must not copy, distribute or take any action or
place reliance on it. If you have received this E-Mail in error, please
notify the sender immediately by using the E-Mail address and then delete
the message. The views expressed in this message are personal and not
necessarily those of Stevenage Borough Council.

Please be aware that E-Mails sent to or received from Stevenage Borough
Council may be intercepted and read by the Council. Interception will only
occur to ensure compliance with Council policies or procedures or
regulatory obligations, to prevent or deter crime, or for the purpose of
essential maintenance or support of the E-Mail system.

Our Privacy Policy has been updated to reflect changes to data protection
legislation and can be viewed at www.stevenage.gov.uk/privacy-policy

****This is an automated response and acknowledgement ******

The reference number for your request is FOI/240.

 Thank you for your request for information, which will be handled in
accordance with the Freedom of Information Act 2000/ Environmental
Information Regulations 2004.  You will receive a response within the
statutory timescale of 20 working days, subject to the information not
being exempt or containing reference to a third party. If the Council is
unable to provide the information, you will be informed of the reasons in
writing.

If the information you request contains reference to a third party, they
may be consulted prior to a decision being taken on whether or not to
release the information to you.  You will be informed if this is the case.

There may be a fee payable for this information, and if this is considered
you will be informed if any fees are payable.  In this event the fee must
be paid before the information is processed and released.  The 20 working
day time limit for the response will be suspended until receipt of
payment.

If responding to an existing request, providing more information or asking
for further information

Your email will be automatically queued to your case (provided you have
included the case reference inside of square brackets (e.g. [FOI/240] )
If you have not done so, we will try to manually allocate your email to
your case (we may have to contact you for the case reference).

If you have emailed for any other reason

 We will try to make sure it is passed to the correct person or
department.  We may have to contact you for further information.

Dear Ms Berti,

RE Freedom of Information Request– Reference [FOI/000240]

I am writing to you in relation to your FOI Request [FOI/000240]  

It is not clear, from your e-mail, exactly what information you require.
To help us to deal with your request properly, I would be grateful if you
could clarify the information you have asked for in Question (1).

Q. 1. i.) Please state the local authority’s expenditure (including use of
Government grants) on clearing the arrears of tenants in the following
financial years.

a.   2017/2018

b.   2018/2019

c.   2019/2020

d.   2020/2021

e.   2021/2022

ii.) For each of the above years, please provide a breakdown of
expenditure on clearing the arrears of council housing tenants, housing
association tenants and private rental sector tenants.

Please can you clarify if this question is in relation to:

• Clearing arrears only
• Assisting with income recovery of arrears
• Providing assistance to help tenants manage their arrears

Once we ask for clarification, this means we have ‘stopped the clock’ and
your request has been put on hold. Once you provide a response to our
email, we will ‘restart the clock’ and will aim to send you a full
response to your request within the remainder of days available (out of
twenty working days) to respond to your enquiry. If we do not receive
clarification of your request within three months from the date of this
letter, we will consider this request to be closed.

Yours sincerely

Freedom of Information Team

Yours sincerely,

Freedom of Information Team

Stevenage Borough Council

Re Use of Public Sector Information

Where Stevenage Borough Council is the copyright holder of any information
that may be released, re-used for personal, educational or non-commercial
purposes, this is permitted without further reference to the Council.
Where the re-use is for other purposes, such as commercial re-use, the
applicant should notify the Council in writing to seek approval or agree
terms for re-use.

Dear Ms Berti,

We contacted you on 19^th August 2022 in relation to your FOI request
[FOI/000240]

Please see below the email that was sent to you

Message to the Customer - Send to
[FOI #881702 email]

Sent by Natasha Wharton on 19/08/2022 16:29:22
 

Dear Ms Berti,

RE Freedom of Information Request– Reference [FOI/000240]

I am writing to you in relation to your FOI Request [FOI/000240]  

It is not clear, from your e-mail, exactly what information you require.
To help us to deal with your request properly, I would be grateful if you
could clarify the information you have asked for in Question (1).

Q. 1. i.) Please state the local authority’s expenditure (including use of
Government grants) on clearing the arrears of tenants in the following
financial years.

a.   2017/2018

b.   2018/2019

c.   2019/2020

d.   2020/2021

e.   2021/2022

ii.) For each of the above years, please provide a breakdown of
expenditure on clearing the arrears of council housing tenants, housing
association tenants and private rental sector tenants.

Please can you clarify if this question is in relation to:

• Clearing arrears only
• Assisting with income recovery of arrears
• Providing assistance to help tenants manage their arrears

Once we ask for clarification, this means we have ‘stopped the clock’ and
your request has been put on hold. Once you provide a response to our
email, we will ‘restart the clock’ and will aim to send you a full
response to your request within the remainder of days available (out of
twenty working days) to respond to your enquiry. If we do not receive
clarification of your request within three months from the date of this
letter, we will consider this request to be closed.

Yours sincerely

Freedom of Information Team

As we have not heard back from you in relation to the above, we
will mark your request as closed. 

Yours sincerely

Freedom of Information Team

Yours sincerely,

Freedom of Information Team

Stevenage Borough Council

Re Use of Public Sector Information

Where Stevenage Borough Council is the copyright holder of any information
that may be released, re-used for personal, educational or non-commercial
purposes, this is permitted without further reference to the Council.
Where the re-use is for other purposes, such as commercial re-use, the
applicant should notify the Council in writing to seek approval or agree
terms for re-use.