FOI Case Management System

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Customer Service Centre

Southend City Council

Civic Centre

Victoria Avenue

Southend-on-Sea

Essex SS2 6EP

Email: [3][Southend-on-Sea City Council request email]

Web: [4]http://www.southend.gov.uk

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References

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2. http://www.southend.gov.uk/contact_us
3. mailto:[Southend-on-Sea City Council request email]
4. http://www.southend.gov.uk/

Good morning

Thank you for your email.

Your enquiry has been sent to the Freedom of Information Requests Department for assistance.

Regards

Customer Service Centre
Zoe, Southend-on-Sea City Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]
Web: http://www.southend.gov.uk/
Do It Online...
Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

@southendbc
SouthendBCOfficial
Flickr.com/southendbc
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The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. It is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. Communications sent to or from this organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
At present the integrity of e-mail across the Internet cannot be guaranteed and messages and documents sent via this medium are potentially at risk. You should perform your own virus checks before opening any attachments.
Consider the environment. Please don't print this e-mail unless you really need to.

show quoted sections

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend City Council to individual officers. Please instead direct them
to [1][email address] where our central team will
direct their registration and completion.

Dear A
Bell                                                                                              

Thank you for your request received on 18^th January 2024 for information
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Your request should receive a reply by 15^th February 2024.

If you have any other queries, please get in touch quoting the FOI
reference number FOI 14071. Where possible please use email as telephone
contact may not always be possible.

Kind Regards,

Lewis Hepton – Corporate Freedom of Information Team

Information Governance, Complaints and Resolution Hub | Information Rights
Support | Southend-on-Sea City Council

* [2][email address] | 8 [3]www.southend.gov.uk

Southend-on-Sea City Council, Civic Centre, Victoria Avenue, Southend on
Sea, Essex, SS2 6ER

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.southend.gov.uk/
http://www.southend.gov.uk/

Dear A Bell,

Re: Freedom of Information Request – FOI 14071

I am writing regarding your request for information, which was received on
18^th January 2024.

In that request you asked us for information below:

I would like to know all the boxes that are available to be filled in on
your case management system for recording and handling Freedom of
Information Requests.

E.g. Name of Requestor, Email Address, Service Area, Date Response Due,
Allocated to, Exemptions Applied, Internal Review Status, ICO Involvement.

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

• Reference ID
• Due Date
• Opened Date
• Title
• Description
• How reported
• Notes

Contact details

• Email address

If contact not identified by email, create a new contact

◦ Title
◦ First Name
◦ Middle Name
◦ Surname
◦ Full Name
◦ Telephone Number
◦ Email
◦ Address

Owners

• Responsible Ous
• Assigned to
• Portfolio Owner
• Also visible to

Additional Information

• Type of FOI

Exemption

• Exemption Agreed
• Exemption applied
• Full or part?

• Documents

If you are unhappy with the service you have received and would like a
formal review of our response, you can write to the Information Rights
Support Service via email at [1][email address].

If you are not content with the outcome of your review, you can make a
complaint under the Council’s complaints process by writing to the
Corporate Complaints Team via email at
[2][email address] or via post to Civic Centre,
Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER.

You can also apply directly to the Information Commissioner (ICO) for a
decision although generally the ICO cannot make a decision unless you have
exhausted the Council’s complaints procedure. The Information Commissioner
can be contacted at: The Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Lewis Hepton

Customer Support Co-Ordinator

Information Rights Support Team

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]