FOI: bereavement services
Dear North Highland College,
I am e-mailing to make a request under the Freedom of Information Act 2000.
If you have any questions or need clarification to complete my request, I would be grateful if you could contact me prior to the deadline of 20 working days from receiving my request.
I’m looking for information regarding the bereavement services which are available in your university or college. Please could you answer the following:
+Do you offer special provisions for counselling services for students specific to bereavement? Y/N
+Do you offer any support or counselling services for students? Y/N
+Do you have an institution wide policy/guidance regarding caring for students following a bereavement? Y/N
+Do your policies or practices exclusively relate to support for students who have lost parents or does your support factor in other forms of bereavement, such as losing a sibling?
+Can you tell me what special provision you have for offering extensions and academic breaks in study after a bereavement?
+How much money did you allocate to counselling and support services for bereavement per year (Jan 2016-Jan 2019)?
+If you feel you would like to offer an opinion, would you say your institution feels you are offered enough from the Government in order to support students who have experienced bereavement while studying?
I understand that under the Act, I should be entitled to a response within 20 working days. I would be grateful if you could confirm via e-mail that you have received this request.
Regards,
Georgia Coan + Poppy Damon
[Number Removed]
Yours faithfully,
Poppy Damon
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Original Message Details
Created Date: 7/3/2019 5:34:57 PM
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Recipient [email address]
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Subject: Freedom of Information request - FOI: bereavement services
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient
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Message Hops
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Date: Wed, 03 Jul 2019 18:34:57 +0100
From: Poppy Damon <[FOI #586726 email]>
To: FOI requests at North Highland College <[email address]>
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Subject: Freedom of Information request - FOI: bereavement services
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Sent request to North Highland College again, using a new contact address.
Your message to [email address] couldn't be delivered.
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entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
* Contact the recipient (by phone, for example) to check that the
address exists and is correct.
* The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
* Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.10 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
If the problem continues, forward this message to your email admin. If
you're an email admin, refer to the More Info for Email Admins section
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More Info for Email Admins
Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address
hosted by Office 365 but the address is incorrect or doesn't exist at the
destination domain. The error is reported by the recipient domain's email
server, but most often it must be fixed by the person who sent the
message. If the steps in the How to Fix It section above don't fix the
problem, and you're the email admin for the recipient, try one or more of
the following:
The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.
Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.
Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. Forwarding can be set up by an admin via mail flow rules or
mailbox forwarding address settings, or by the recipient via the Inbox
Rules feature.
Recipient has a valid license - Make sure the recipient has an Office 365
license assigned to them. The recipient's email admin can use the Office
365 admin center to assign a license (Users > Active Users > select the
recipient > Assigned License > Edit).
Mail flow settings and MX records are not correct - Misconfigured mail
flow or MX record settings can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.
For more information and additional tips to fix this issue, see [3]Fix
email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 7/18/2019 12:20:52 PM
Sender Address: [FOI #586726 email]
Recipient [email address]
Address:
Subject: Freedom of Information request - FOI: bereavement services
Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient
[email address] not found by SMTP address lookup
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Date: Thu, 18 Jul 2019 13:20:52 +0100
From: Poppy Damon <[FOI #586726 email]>
To: FOI requests at North Highland College <[email address]>
Message-ID: <[email address]>
Subject: Freedom of Information request - FOI: bereavement services
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Sent request to North Highland College again, using a new contact address.
Good afternoon Poppy,
I am responding to the Freedom of Information request in respect to
bereavement services.
Thank you for the request by email, I can confirm receipt as of the 14^th
of August 2019.
The request has been given the reference FOI/19/005 for my records and I
will respond within the 20 working days as outlined in the Freedom of
Information (Scotland) Act.
This date is the 11^th of September 2019.
Regards,
Struan
Struan Mackie
North Highland College UHI
Ormlie Road
Thurso
KW14 7EE
[1]NHC Web Logo
[2]NHC Email Footer
The North Highland College UHI is a registered charity (SC021215) The
contents of this message are intended for the addressee only and may
contain personal views which are not the views of the North Highland
College UHI unless specifically stated. The College does not accept
liability for any such views. Please note that all email traffic is
monitored for the purposes of security and spam filtering. As such,
individual e-mails may be examined in more detail to ensure that all
College employees are compliant with the College’s E-Mail Policy.
References
Visible links
Please find the following response to your Freedom of Information Request.
Do you offer special provisions for counselling services for students Answer: NO
Specific to bereavement? Y/N Do you offer any support or counselling Answer: NO
Policy/guidance regarding caring for students following a bereavement . Answer: YES, we provide guidance
Do your policies or practices exclusively relate to support for students who have lost parents or does your support factor in other forms of bereavement, such as losing a sibling? Answer: NO
Can you tell me what special provision you have for offering extensions and academic breaks in study after a bereavement? Answer: Application for Mitigating Circumstances
How much money did you allocate to counselling and support services for bereavement per year (Jan 2016-Jan 2019)? Answer: None
If you feel you would like to offer an opinion, would you say your institution feels you are offered enough from the Government in order to support students who have experienced bereavement while studying? Answer: NO
I trust this answers your request.
The North Highland College UHI is a registered charity (SC021215) The contents of this message are intended for the addressee only and may contain personal views which are not the views of the North Highland College UHI unless specifically stated. The College does not accept liability for any such views. Please note that all email traffic is monitored for the purposes of security and spam filtering. As such, individual e-mails may be examined in more detail to ensure that all College employees are compliant with the College’s E-Mail Policy.
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