Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Jermaine Agyapong

Freedom of information request - FOI/7462

Subject: FOI and SAR''s

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Jermaine Agyapong

Request FOI/7462

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Please accept our apologies for the lengthy delay in
responding to you. Specifically, you have requested the following
information:

 1. Number of Subject Access Requests Received for the period 1st April
2022 to 31st March 2023?

• Total number of SAR’s received for the local authority
• Total number of SAR’s received for Adult Social Care
• Total number of SAR’s received for Children’s Social
• Total number of SAR’s received for Education Services

 2. Number of Subject Access Requests completed within the statutory
timeframe of 30 days for the period 1st April 2022 to 31st March 2023?

• Total number of SAR’s completed within the statutory timeframe of 30
days by the local authority
• Total number of SAR’s completed within the statutory timeframe of 30
days by Adult Social Care
• Total number of SAR’s completed within the statutory timeframe of 30
days by Children’s Social Care
• Total number of SAR’s completed within the statutory timeframe of 30
days by Education Services

 3. Number of subject access requests that did not meet the statutory
timeframe and were overdue for period 1st April 2022 to 31st March
2023?

• Total number of SAR’s that did not meet the statutory timeframe and
were overdue for the local authority
• Total number of SAR’s  that did not meet the statutory timeframe and
were overdue for Adult Social Care
• Total number of SAR’s that did not meet the statutory timeframe and
were overdue for Children’s Social Care
• Total number of SAR’s that did not meet the statutory timeframe and
were overdue for Education Services

 4. Average length of days that overdue subject access requests were late
by for the  period 1st April 2022 to 31st March 2023?

• Average length of days that overdue subject access requests were late
by for the local authority
• Average length of days that overdue subject access requests were late
by for Adult Social Care
• Average length of days that overdue subject access requests were late
by for Children’s Social Care
• Average length of days that overdue subject access requests were late
by for Education

 5. What was your longest overdue subject access request by days for
period 1st April 2022 to 31st March 2023?

• longest overdue subject access request by days for the local authority
• longest overdue subject access request by days for Adult Social Care
•  longest overdue subject access request by days for Children’s Social
Care
• longest overdue subject access request by days for Education Services

Please find the requester information for question 1-5 attached.

6) Do you have a dedicated resource/team to process subject access
requests?

Yes.

If yes, do they cover all SARs in the local authority, or is this resource
just for certain areas? –

Yes. other than HR SAR requests.

And, if yes, what roles and how many does this team comprise of?

4 Information Co-Ordinators 1 Information Manager

If no, do departments handle their own SARs?

HR dept handle employee SARs.

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

7^th Floor - Zone B

8 Mint Walk

Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

References

Visible links
1. https://croydon.disclosure-log.co.uk/