FLR(o)

Response to this request is long overdue. By law, under all circumstances, John O'Gaunt Community Technology College, Hungerford should have responded by now (details). You can complain by requesting an internal review.

Dear John O�Gaunt Community Technology College, Hungerford,
Dear Sir/ Madam
We are living in Edinburgh. We are from Iran. I entered the UK through Tier4 student visa.My wife has had a dependent visa.
As my wife and I had to wait to get our Switzerland student visa, we applied for a visa extension through using FLR(o)form. First we applied on 13th of January 2013. We received an acknowledgment letter for that. As there was a problem with the payment, HO sent back our docs and we sent it back again along with payment confirmation on 04th of February 2013.
1)How long does it usually take to get the result? Some say 20 days but the other say 6 months?
2) Can I go to UK Border agency at Sheffield in person to get our passport if I need it urgently?
3) Can we shift from Postal into premium? I mean can we pay the difference between postal and premium so that our application is processed as premium?
3) As I could get the visa for Switzerland but my wife could not get it, could I ask HO to send back my passport only and continue processing my wife's?

Yours faithfully,
Mehdi