Fires & Spills

Olivia Taylor made this Freedom of Information request to National Highways Limited This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Highways England Company Limited,

For the last 5 calendar years, please send me in an excel format records of all fires, spills, causes, costs and repair methods.

Yours faithfully,

Olivia Taylor

Highways England,

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]http://www.highways.gov.uk/publications/... If
the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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6. mailto:[Highways England request email]

2 Attachments

Dear Ms Taylor

 

Thank you for your Freedom of Information request, dated 7 August 2018,
requesting fires and spills data.

 

Please find attached a response to your request and the requested data in
Excel format.

 

Kind regards

 

Operations - Directorate Services Team

Highways England | The Cube | 199 Wharfside Street | Birmingham | B1 1RN

Web: http://www.highways.gov.uk

 

show quoted sections

Dear Ops Dst,
Thank you. I was unaware this was such an issue.

Please send me the cause, costs and reinstatement procedure for December 2017.

Yours sincerely,

Olivia Taylor

1 Attachment

Dear Ms Taylor

 

I am writing regarding your further request for information, received on
05 October 2018. In that request, you asked us for the cause, costs and
reinstatement procedures for fires and spills that occurred in December
2017.

 

Highways England is committed to the wider government transparency and
open data agenda and is committed to help people obtain the information
they are looking for. Unfortunately, in this case the amount of
information you have requested is substantial. Gathering it together would
therefore be likely to involve a significant cost and diversion of
resources from the authority’s other work. This could mean that we might
have to refuse the request under the exceptions in the Environmental
Information Regulations 2004 covering requests that are manifestly
unreasonable or formulated in too general a manner.

 

As stated in my previous response, dated 07 September 2018, Highways
England does not assess what has caused each incident. We are required to
aid the appropriate emergency services to clear the incident site and
ensure that the road is opened safely and promptly. I am, therefore,
unable to provide this information.

 

Similarly, with regards to the requested cost information, our maintenance
contracts are structured so that our service providers are paid a “lump
sum” for a wide range of general maintenance duties. These activities are
performed on both a routine and ad-hoc basis to meet contractual
requirements. We do not disaggregate the budget and spend on the
individual types of activities you have requested, and therefore exact
repair costs cannot be extracted.

 

The best way that we can help you, with regard to the ‘reinstatement
procedure for December 2017’ aspect of your request, is to ask you to
consider whether you could narrow down your request further, to focus on
the precise information that you are seeking. In December 2017 there were
nearly 400 fires and spills logged on our incident management system;
please see attached spreadsheet. Our maintenance teams have reported that
it would take up to 30 minutes per incident, on average, to extract
reinstatement procedure/repair method information.  It would, therefore,
be helpful if you could limit your request to a maximum of 35 incidents,
from the list that makes up the December 2017 data.  It would also be
helpful if you could describe what level of descriptive ‘reinstatement
procedure’ detail you require.

 

If you are unable or unwilling to narrow down your request we will, of
course, consider it in accordance with our obligations under the
Environmental Information Regulations 2004. If you wish to discuss any of
the above, please contact me. Please remember to quote reference number
766,518 in any future communications.

 

Yours sincerely

 

Operations - Directorate Services Team

Highways England | The Cube | 199 Wharfside Street | Birmingham | B1 1RN

Web: [1]http://www.highwaysengland.co.uk

 

 

show quoted sections

Dear Ops Dst,
Dear Highways England Company Limited,
For the year to date, please send me in an excel format records of all fires, spills, causes, costs and repair methods.
Yours sincerely,
Olivia Taylor

1 Attachment

Dear Ms Taylor

 

Thank you for your Freedom of Information request, dated 31 October 2018,
requesting fires and spills data.

 

Please find attached a response to your request.

 

Kind regards

 

Operations - Directorate Services Team

Highways England | The Cube | 199 Wharfside Street | Birmingham | B1 1RN

Web: [1]http://www.highways.gov.uk

 

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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3. mailto:[Highways England request email]

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Fires & Spills'.

I cannot comprehend just how you have concluded I am being unreasonable. Upon receipt of information for a period, I have asked that this be extended. I am not asking you to undertake any more work that previously. I would be content to receive the information provided previously, extended tot he areas I have asked, the information that can be provided in the same format.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

Yours faithfully,

Olivia Taylor

Highways England,

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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6. mailto:[Highways England request email]

FOI Advice,

1 Attachment

Dear Ms Taylor

 

Please find attached the internal review reference: 768,763 for your
Freedom of Information request reference: 765,667.

 

Yours Sincerely

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

Tel: +44 (0) 300 4701536
Web: [1]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
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strictly prohibited. If you have received this email in error, please
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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[2]https://www.gov.uk/government/organisati... |
[3][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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3. mailto:[Highways England request email]

FOI Advice,

1 Attachment

Dear Ms Taylor,

 

I am writing to confirm that we have now completed our search for the
information, which was requested on 27 January 2019, it has been dealt
with under Environmental Information Regulations.

 

Please find attached the requested fire and spills data in Excel format.

 

If you are unhappy with the way we have handled your request you may ask
for an internal review within 2 months of the date of this response for
Freedom of Information requests and within 40 days for Environmental
Information Regulations requests.      

 

Our internal review process is available at:
[1]https://www.gov.uk/government/organisati...
 

 

If you require a print copy, please phone the Information Line on 0300 123
5000; or e-mail [2][Highways England request email]. You should contact me if
you wish to complain.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

                Information Commissioner’s Office

                Wycliffe House

                Water Lane

                Wilmslow

                Cheshire

                SK9 5AF

 

If you have any queries about this e-mail, please contact us. Please
remember to quote reference number 769,050 in any future communications.

 

Yours Sincerely

Highways England FOI Team 
Web: [3]http://highwaysengland.co.uk

 

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[4]https://www.gov.uk/government/organisati... |
[5][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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5. mailto:[Highways England request email]

Dear FOI Advice,

Thank you for your consideration.

Yours sincerely,

Olivia Taylor

Mr P Swift left an annotation ()

this indicates an almost 100% increase in fires between 2017 and 2018 over the same period.
Can this be correct?
http://www.englandhighways.co.uk/mot-che...

Dear Highways England Company Limited,

From where did you obtain the information in response to my request, from where was the information below obtained and why do they differ?

Baroness Vere of Norbiton, the Department for Transport, has provided the following answer to your written parliamentary question (HL16041):
The number of fires and spillages on the Strategic Road Network since the formation of Highways England are as follows:
Financial Year Incident Type
Spillage Fire
FY 2015-16 3,346 2,364
FY 2016-17 3,429 2,660
FY 2017-18 3,860 2,816
FY 2018-19 3,562 3,105
Grand Total 14,197 10,945

Yours faithfully,

Olivia Taylor

Highways England,

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
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References

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https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

FOI Advice,

Dear Ms Taylor,

Thank you for your enquiry of 25 June 2019 concerning Fires and Spills.

In your enquiry you asked where we obtained the information in response to your request from, where the information that Baroness Vere of Norbiton (DfT) provided was obtained and why do they differ.

The information that was provided to you as part of response 765,667 was obtained from Highways England’s incident management system(s) which records incidents Highways England have been made aware of or have had involvement in.

In reference to your second question about where the information the Baroness provided was obtained I will have to refer you to the Department for Transport, as they will be able to provide you with the answer as to where the Baroness obtained the information she provided in response to parliamentary question (HL16041). Therefore, please contact the Department for Transport on [email address] in relation to this question.

In reference to your third question about why the data in 765,667 differs to that which you received in response to the parliamentary question (PQ) the reason the data appears to differ is likely for the following reason.

Your initial request to Highways England about Fires and Spills was received in August 2018 and asked for the data for the last 5 calendar years, therefore in response 765,667 the data that was provided was from the start January 2013 to the end of December 2017 as these were the last 5 full calendar years data that was held at this time. The question that you appear to have asked in the PQ is for data on Fire and Spills since the formation of Highways England which was in 2015. The data has also been provided in the financial years rather than calendar years so the dates run from the start of April to the end of March, rather than the January to December dates provided in 765,667. Therefore, as the PQ response provides data from in financial years from April 2015 and runs up to the end of the 2018/19 financial year and our response under 765,667 runs in calendar years from 2013 to 2017 the two datasets will not look the same due the differences described here.

I trust this has provided clarity on this information and answered your enquiry.

Yours Sincerely

Highways England FOI Team 
Web: http://highwaysengland.co.uk

show quoted sections

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Fires & Spills'.

You referred me to the DFT. They refer me to yourselves.
https://www.whatdotheyknow.com/request/f...
Information relating to fires and spills for the last 5 calendar years is
held by Highways England and therefore you should submit a request for
information to that department. You can make a request for information to
Highways England via the following link: [1][email address]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

Yours faithfully,

Olivia Taylor

Highways England,

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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References

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6. mailto:[Highways England request email]

Dear FOI Advice,
You have provided me information in excel format by date.
Spills for April to March number
2015-2016 1,723
2016- 2017 2,508

Baroness Vere of Norbiton (DfT) was provided:

FY 2015-16 3,346
FY 2016-17 3,429

Why do the figures differ so substantially?

Yours sincerely,

Olivia Taylor

FOI Advice,

Dear Ms Taylor,

Thank you for your e-mail of 2nd July 2019 where you have asked for an internal review of your request of Fires & Spills however I regret to inform you we will not be undertaking the review of this request on this occasion. This is because the response to your request was provided over 40 working days ago and as such, under Regulation 11 of the Environmental Information Regulations 2004, your request for a review has been sent too late to Highways England.

We are, however, in receipt of a second e-mail from you received shortly after your request for internal review. In it you have asked a new question about two data sets that you have been provided and I am dealing with it under the terms of the Freedom of Information Act 2000/Environmental Information Regulations 2004.

The due date for issuing a response is 30th July 2019.

If you have any queries about this letter, please contact me. Please remember to quote reference number 100072 in any future communications.

Yours sincerely

Highways England FOI Team 
Web: http://highwaysengland.co.uk

show quoted sections

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Fires & Spills'.

I have just learned the information you provided and was working with differs from data sent to another. This results from your actions not my lack of action. Where are the limits for conducting a review stated within the Act?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

Yours faithfully,

Olivia Taylor

Highways England,

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
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6. mailto:[Highways England request email]

FOI Advice,

Dear Ms Taylor,

Thank you for your e-mail.

The limits for conducting a review are stated in at Regulation 11(1) & 11(2) of the Environmental Information Regulations 2004 which are the regulations your request was handled under. Reg 11(2) is referenced below and a link has been included to the relevant Legislation.gov page.

11.—(1) Subject to paragraph (2), an applicant may make representations to a public authority in relation to the applicant’s request for environmental information if it appears to the applicant that the authority has failed to comply with a requirement of these Regulations in relation to the request.

(2) Representations under paragraph (1) shall be made in writing to the public authority no later than 40 working days after the date on which the applicant believes that the public authority has failed to comply with the requirement.

http://www.legislation.gov.uk/uksi/2004/...

Upon reflection, on this occasion, I have reversed my decision and rather than treating this as new request I have decided that an Internal Review would be appropriate here and will be treating it such from now on. Please accept my apologies for my original misclassification of this case.

I would like to clarify a couple of points before I complete my review which are as shown below -

You appear to be asking for a review based on the Department for Transport redirecting you on a request for information made to them on fire and spills for the last 5 calendar years to us, which they were correct to do.

This request is materially the same as the one you sent to Highways England in August 2018, the response to which was provided in September 2018. Now at that point the last full calendar year of information available was up to December 2017. As the full 2018 calendar year has now passed information up until Dec 2018 is now likely to be available and whilst you have referenced what you asked DfT in your request for internal review to us, I am unsure if you would like the last 5 calendar years information providing (now up to December 2018) or whether you were just making reference to what you asked from the DfT.

Therefore, I would appreciate if you could confirm whether you are making the request for the last 5 calendar years information on fire and spills? Please note that if confirmed this will be treated as a new request and not form part of the internal review

We directed you to them off the back of your previous e-mail to answer the question of where Baroness Vere of Norbiton obtained the information for the parliamentary question answer from. The answer was most likely Highways England, however I believe that that question was still for the Department of Transport to answer as it related to their response.

To summarise the, now, internal review will look into the apparent discrepancies between the two data sets and only that, it will not look into why DfT redirected you to us regarding information they do not hold and I have explained above why we redirected you to DfT regarding Baroness Vere of Norbitons response. If you confirm that you are requesting the last 5 calendar years fire and spill information from us, this will be treated as a new request and actioned as such.

Yours Sincerely

Jonathan Drysdale
Freedom of Information Officer (HE)
Information & Technology
Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD
Web: http://highwaysengland.co.uk

show quoted sections

Dear Mr Drysdale
Thank you for your reconsideration.
Baroness Vere of Norbiton was provided information for financial years.
https://www.parliament.uk/business/publi...
The figures vastly differ to those I was provided. Did Highways England provide this data?
For comparision, I require spill and fire data for each financial year April 2014 to April 2019
Yours sincerely,
Olivia Taylor

FOI Advice,

2 Attachments

Dear Ms Taylor

 

Please find attached the internal review reference: IR 100072 of your
Environmental Information Regulations request reference: 765,667

 

Yours Sincerely

 

Jonathan Drysdale

Freedom of Information Officer (HE)

Information & Technology

Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD

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