Fire Extinguisher Maintenance
Dear Royal Botanic Gardens, Kew,
1. How many fire extinguishers do you have?
2. Who services your fire extinguishers?
3. When is your contract for servicing due for renewal?
4. When are they next due a service?
5. What is the name and contact details for the person responsible
for the contract renewal
Yours faithfully,
Steve Hagger
Thank you for your email.
We aim to respond to general queries submitted by email within one to
three working days.
However, if you are submitting a request for information under the Freedom
of Information Act 2000 or the Environmental Information Regulations 2004,
your email will be forwarded to the relevant department and you will
receive a further acknowledgment from them. These requests will usually be
dealt with within 20 working days.
If you have an enquiry about lost property or booking an electric mobility
scooter, please call the Kew Constabulary on 0208 332 5121.
You can find general information about a forthcoming visit to Kew Gardens
on the Kew website
at [1]http://www.kew.org/visit-kew-gardens/pla...
by calling the recorded information line 0208 332 5655.
We value your enquiry and thank you for your patience.
The Customer Information Team
Royal Botanic Gardens, Kew
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References
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1. http://www.kew.org/visit-kew-gardens/pla...
Dear Mr Hagger,
Thank you for your request for information, sent by email on 20th August 2018.
This is to confirm that we are dealing with your request under the Freedom of Information Act 2000 as detailed at:
http://www.kew.org/about-our-organisatio....
As required by the legislation, we aim to answer such requests within 20 working days following the date of receipt. If for any reason we are unable to meet this deadline we will keep you fully informed of the reasons for this.
Yours Sincerely.
C.Giles
FOI Administrator
The Royal Botanic Gardens, Kew
To inspire and deliver science-based plant conservation worldwide enhancing the quality of life
please consider the environment before printing this e-mail
Dear Mr Hagger,
I am writing on behalf of the Royal Botanic Gardens, Kew ("RBG Kew") in
response to your request for information dated 20 August 2018. I have
treated your request in accordance with the Freedom of Information Act
2000.
You asked for the following information:
RBG Kew
How many fire extinguishers do you have?
839 in total
Who services your fire extinguishers?
ITS Fire & Security
When is your contract for servicing due for renewal?
February 2019
When are they next due a service?
June 2019
What is the name and contact details for the person responsible for the
contract renewal?
[1][email address] and [2][email address] at Engie.
Wakehurst
How many fire extinguishers do you have?
220 items
Who services your fire extinguishers?
ITS Fire & Security
When is your contract for servicing due for renewal?
March 2019
When are they next due a service?
June 2019
What is the name and contact details for the person responsible for the
contract renewal?
[3][email address] and [4][email address] at Engie.
Please note that the overall maintenance contract is held between RBG Kew
and ENGIE. The fire extinguisher services are then subcontracted to ITS,
which is the information given above. I have given this information
specifically as this is what I believe is being sought. However, the ENGIE
contract currently extends to the summer of 2019 and the people
responsible for the renewal are: [5][email address] and
[6][email address].
I hope that you are satisfied with the way in which I have dealt with your
request. However, should you not be satisfied, you are encouraged to
contact the person within RBG Kew who is responsible for assessing RBG
Kew’s responses to information requests. This person is Ms Diane Scott,
our General Counsel. You can write to her at the Royal Botanic Gardens,
Kew, Richmond, Surrey TW9 3AB, or email her at [7][email address].
If you remain dissatisfied with the way in which RBG Kew has dealt with
your request, you are entitled to ask the Information Commissioner to
review our decision. You can contact the Office of the Information
Commissioner at the address below.
FOI/EIR Complaints Resolution
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Details of what you should do are available on the Information
Commissioner’s website: [8]www.ico.gov.uk.
I hope that you find the information attached helpful. Please do not
hesitate to contact me if I can be of further assistance.
Yours sincerely
Sarah
Sarah Lockwood (née Kerrigan)
Senior Facilities Manager
Estates & Capital Development
Royal Botanic Gardens, Kew,
Richmond, Surrey TW9 3AE
020 8332 5812
0781 050 6291
[9][email address]
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