Fire at Clandon Park - 29th April 2015

The request was successful.

Dear Surrey County Council,

Please could you provide the following information:
1. Whilst you have indicated that the fire call was made at 16.09.05 - but there is an earlier call shown at 16.09.01 that is logged as a REPEAT CALL - How can this be?
007905-29042015 29/04/15 16:09:05 CLANDON PARK HOUSE, THE STREET, WEST CLANDON FIRE
007950-29042015 29/04/15 20:58:05 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007929-29042015 29/04/15 18:43:07 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007930-29042015 29/04/15 18:43:52 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007933-29042015 29/04/15 19:02:00 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007926-29042015 29/04/15 18:02:31 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007918-29042015 29/04/15 17:25:34 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007906-29042015 29/04/15 16:09:01 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007927-29042015 29/04/15 18:15:25 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007920-29042015 29/04/15 17:31:50 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL
007941-29042015 29/04/15 20:17:17 CLANDON PARK HOUSE, THE STREET, WEST CLANDON REPEAT CALL

2. Could you indicate which calls were made from a landline and which ones from mobiles?
3. Could you indicate which call was received from the ARC - Alarm Receiving Centre?

Yours faithfully,

Alan Cox

FOI, Surrey County Council

Dear Mr Cox
YOUR REQUEST REF NO 14505 UNDER THE FREEDOM OF INFORMATION ACT 2000
Thank you for your request for information received on the 26.04.2016.
Your request reference is as above.

We will respond to your request as soon as possible and in any event
within 20 working days from the date of receipt of your request.  If you
wish to contact me to discuss the progress of your request, please use the
contact details given below and quote the reference number given above.
Kind regards
Maggie Mc Cormack
Legal Support Officer
Corporate Information Governance Team
Legal and Democratic Services

From:        Alan Cox <[FOI #330891 email]>
To:        FOI requests at Surrey County Council <[Surrey County Council request email]>,
Date:        26/04/2016 18:28
Subject:        Freedom of Information request - Fire at Clandon Park -
29th April 2015

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Dear Surrey County Council,

Please could you provide the following information:
1. Whilst you have indicated that the fire call was made at 16.09.05 - but
there is an earlier call shown at 16.09.01 that is logged as a REPEAT CALL
- How can this be?
007905-29042015                 29/04/15 16:09:05                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 FIRE
007950-29042015                 29/04/15 20:58:05                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007929-29042015                 29/04/15 18:43:07                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007930-29042015                 29/04/15 18:43:52                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007933-29042015                 29/04/15 19:02:00                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007926-29042015                 29/04/15 18:02:31                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007918-29042015                 29/04/15 17:25:34                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007906-29042015                 29/04/15 16:09:01                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007927-29042015                 29/04/15 18:15:25                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007920-29042015                 29/04/15 17:31:50                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007941-29042015                 29/04/15 20:17:17                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL

2. Could you indicate which calls were made from a landline and which ones
from mobiles?
3. Could you indicate which call was received from the ARC - Alarm
Receiving Centre?

Yours faithfully,

Alan Cox

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Chris Ilott, Surrey County Council

2 Attachments

Dear Mr Cox

RE:  YOUR REQUEST 14505 UNDER THE FREEDOM OF INFORMATION ACT 2000

We have considered your request which was as below:

Please could you provide the following information:
1. Whilst you have indicated that the fire call was made at 16.09.05 - but
there is an earlier call shown at 16.09.01 that is logged as a REPEAT CALL
- How can this be?
007905-29042015                 29/04/15 16:09:05                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 FIRE
007950-29042015                 29/04/15 20:58:05                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007929-29042015                 29/04/15 18:43:07                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007930-29042015                 29/04/15 18:43:52                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007933-29042015                 29/04/15 19:02:00                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007926-29042015                 29/04/15 18:02:31                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007918-29042015                 29/04/15 17:25:34                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007906-29042015                 29/04/15 16:09:01                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007927-29042015                 29/04/15 18:15:25                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007920-29042015                 29/04/15 17:31:50                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL
007941-29042015                 29/04/15 20:17:17                 CLANDON
PARK HOUSE, THE STREET, WEST CLANDON                 REPEAT CALL

2. Could you indicate which calls were made from a landline and which ones
from mobiles?
3. Could you indicate which call was received from the ARC - Alarm
Receiving Centre?

I now enclose the following information:
Q1 I am sorry this was my error - I added the original call manually to
the list of repeat calls and copied the wrong time. The original call was
in fact received at 16:08:19.

The attached spreadsheet has the corrected time, and the additional
information you have requested (Source of FAC is the call from the Alarm
Receiving Centre)

We supply this information based on your original request. Please do not
hesitate to contact me at the address below if you have any queries
regarding the information enclosed.  Remember to quote the reference
number above in any future communications.

If you are unhappy with the handling of your request for information and
wish to make a complaint or request a review of our decision, in the first
instance you should contact the County Council, quoting your request
number given above, at:

Freedom of Information Officer
Surrey County Council
Room 134
County Hall
Penhryn Road
Kingston Upon Thames
Surrey
KT1 2DN
[Surrey County Council request email]

If you are not satisfied by the County Council’s response to your
complaint, you have the right to apply to the Information Commissioner for
a decision.  The Information Commissioner will normally expect you to have
exhausted our complaints procedure.  The Information Commissioner can be
contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely

Chris Ilott
Information Access Officer
Surrey Fire and Rescue Headquarters
Croydon Road
Reigate
RH2 0EJ

Tel 01737 224047

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