Financial redress for maladministration

Lizzie Earwaker made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

1. I understand claimants can make a claim for financial redress for maladministration against the DWP. Please provide me with any recorded information held by the DWP stating exactly what constitutes maladministration. Including the contact details of the relevant government department: email address, telephone number and physical address.

2. Please also me provide with all the guidance used by DWP staff when processing and/or challenging a claim for financial redress. Please also include copies of template forms completed by DWP staff and claimants in this process, including screenshots of electronic forms. Thank you.

Yours faithfully,

Elisabeth Earwaker

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DWP Central FOI Team,

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Dear Lizzie Earwaker,

I am writing in response to your request for information, received 7th

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

You may be interested in this:

David Allen Green in a blog entitled "Whatever happened to the concept of ‘maladministration’?" writes:

'Given the ombudsman scheme – formally known as the parliamentary commissioner for administration – and given the sheer amount of public sector failings, one would expect that the term ‘maladministration’ would be a commonplace in law and policy discussions.

But it hardly features.

So: is the real reason we hear so little of the term ‘maladministration’ in United Kingdom law and policy that the scheme of (to use the ombudsman’s full title) is not working?

Some posts coming up on this blog are going to find out.'

Ultimately, a claim of maladministration against the DWP may reach the PHSO. The following requests are dated, but they include some useful annotations:

The PHSO released information in 2017 showing the redress recommended in ten cases involving a death - one payment of £10,000 and nine ranging between £1,000 and £2,000:

Annex O –Severity of Injustice scale (p160)

'How we decide what to recommend'

J Roberts left an annotation ()

In the month following your request the DWP updated its guidance:

' Financial redress for maladministration: staff guide

Updated 30 November 2020

Special payment scheme: policy and guiding principles April 2012

This guide replaces all previous versions and applies to all special payment decisions made on or after 1 April 2012.'