Fields Group / Fields Data Recovery Trading Standards Enforcement visits, service requests and complaints

Andrew Butler made this Freedom of Information request to Vale of Glamorgan Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Vale of Glamorgan Council should have responded by now (details). You can complain by requesting an internal review.

Dear Vale of Glamorgan Council,

Since 2002 the Fields Group Companies now part of Fields Holdings have operated a pseudo Law Firm starting with Fields Law / Action Direct UK and now Endeavour Law Ltd

I appreciate you will only hold complaints from consumers and not businesses.

I also understand you do not record the European, US or Worldwide consumers and businesses affected by Fields despite the Bridgend based company processing all payments from companies and individuals including those for fake technical and research and development reports paid for by credit and debit cards over the phone.

I wish to know the total number of complaints received by trading standards and consumer direct.

To include Bridgend Trading Standards site visits, investigations and interventions, service requests and enforcement visits.

Additionally the recommendations recorded by Trading Standards investigators as per their close working relationship with Fields Group according to Dr Daryl Hamilton Wallis.

Fields Group many trading names, entities and subsidiaries are many and include Fields Associates Ltd aka Fields Data Recovery which operates a document spooling fake technical and R&D report publishing cover up of its sector domination scam designed to defraud consumers and prevent anyone else helping their victims.

All records from Date 1st Jan 2002 to 30th June 2019

If it helps a previous result yielded nearly 1000 complaints received by Bridgend Trading Standards and over 60 service requests and more than 25 enforcement visits but still just a small percentage of the £multimillion #fieldsdatarecoveryscam

https://www.whatdotheyknow.com/request/4...

https://www.whatdotheyknow.com/request/4...

Please list outcomes for
Consumer complaints
Trading Standards Service Requests
Trading Standards Enforcement Visits
Trading Standards Officer hours / cost to trading standards in attending to complaints of Fields Group Operations
Details to also include
Total Amount of the value of the claims from complainants and total amounts refunded
property seized and returned

Were any reports sent to National Trading Standards for England and Wales, Scotland, Northern Ireland or European / US to alert others of the deception / fraud against consumers and businesses ?

Include in the Bridgend Borough and National Search for
Data Recovery Services Ltd Penarth aka Fields Group member
Fields Data Recovery Ltd
Rapid Data Recovery Ltd
Action Direct UK Ltd
Debt Survival UK Ltd
Crossways Investments Ltd
Countable Accountancy Ltd
Quickie Divorce Ltd
UK Digital Solutions Ltd
Smart B2B Services Ltd
First Claims Direct Ltd
Fields Associates Ltd
Endeavour Law Ltd
Smart Company Formations Ltd
Compare IT Ltd
Digzoo Ltd
Fields Holdings Ltd
Companies Owned by Dr Daryl Hamilton Wallis and Dr Jamie Hamilton Wallis
Please note that these following websites were in the past or still are just a few used as trading names for the above and should therefore be included in your search.
www.fields-analytics.com
www.comparedatarecovery.co.uk
www.Fields-associates.co.uk
www.hard-drive-data-recovery.co.uk
www.datarecoveryspecialists.co.uk
www.rapid-data.net
www.fields-data-recovery.com
www.fields-data-recovery.co.uk
www.pronto-dati.com
www.dataphoenix.co.uk
www.salvataggio-dati.com
www.datenphoenix.de
www.recuperacionexpress.net
www.clinique-de-donnees.fr
www.computerforensicsspecialists.co.uk
www.www.clean-break.co.uk
www.www.managed-divorce.co.uk
www.solicitor-divorce.com
www.uk-divorce-uk.com
www.cohabitation-agreement.co.uk
www.divorce-solicitor.net
www.pre-nuptial-agreement.co.uk
www.separation-agreement.co.uk
www.injunction-direct.com
www.injunction-online.com
www.tribunal-action.com
www.tribunal-online.com
www.visaaction.co.uk
www.custody-action.com
www.driving-theorytest.co.uk
www.ukds.net
www.ukdigitalsolutions.com
www.online-conveyancing.net
www.which-mortgage.net
www.lushdates.com
www.ukds-recruitment.com
www.smartcompanyformations.co.uk
www.smartsitesolutions.net
www.smart-payroll.co.uk
www.smart-businessplans.co.uk
www.smart-b2b.com

Yours faithfully,

Andrew Butler

FOI Unit, Vale of Glamorgan Council

Dear Andrew Butler

Thank you for your request for information below.

Unfortunately, I cannot sufficiently identify the information you have requested from the details you have provided. Section 1[3] of the Freedom of Information Act says that we are not obliged to respond to your request until it is clear what you require.

Please can you clarify:-

If your request for information is for complaints held by Bridgend Council or whether your request concerns the Vale of Glamorgan and Cardiff Council which comprises of the Trading Standards Departments of all three authorities under the Shared Regulatory Services.

Please note that whilst we have a duty to provide a response within 20 working days, the time count will stop until we receive this further clarification from you.

This is in accordance with section 1(3) which states:
1.—(3)Where a public authority—
(a) reasonably requires further information in order to identify and locate the information requested, and
(b) has informed the applicant of that requirement, the authority is not obliged to comply with subsection (1) unless it is supplied with that further information.

If we do not receive appropriate clarification of your information requirements within 3 months of the date of this email we will consider your request closed.

Once we receive clarification we will consider your request and you will receive the information requested within the statutory timescale of twenty working days, unless the information is exempt or we require additional time to consider whether the disclosure is in the public interest in accordance with Section 2 of the Freedom of Information Act.

Please do not hesitate to contact me if you have any queries or concerns about this matter.

Yours sincerely

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111
Consider the environment. Please don't print this e-mail unless you really need to.
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Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

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Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

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Dear FOI Unit, Vale of Glamorgan SRS

This request has been processed before by Bridgend Trading Standards and is in need of updating.

It is intended to save the necessity to submit dozens of separate requests for complaints recorded for each company or website used by Fields Group companies with HQ in Bridgend but also offices in London. St Louis and Chiang Mai

Please supply the number of complaints, service requests, enforcement visits and values of the complaints for the following Fields Group members directors along with the checks done to confirm the ISO 9001 and ISO 27001 certifications for date range 1st January 2002 to 30th June 2019

Keywords for your search are:-

Dr Daryl Hamilton Wallis
Dr Jamie Hamilton Wallis
Data Recovery Services Ltd Penarth
Fields Data Recovery Ltd
Rapid Data Recovery Ltd
Action Direct UK Ltd
Debt Survival UK Ltd
Crossways Investments Ltd
Countable Accountancy Ltd
Quickie Divorce Ltd
UK Digital Solutions Ltd
Smart B2B Services Ltd
First Claims Direct Ltd
Fields Associates Ltd
Endeavour Law Ltd
Smart Company Formations Ltd
Compare IT Ltd
Digzoo Ltd
Fields Holdings Ltd
www.fields-analytics.com
www.comparedatarecovery.co.uk
www.Fields-associates.co.uk
www.hard-drive-data-recovery.co.uk
www.datarecoveryspecialists.co.uk
www.rapid-data.net
www.fields-data-recovery.com
www.fields-data-recovery.co.uk
www.pronto-dati.com
www.dataphoenix.co.uk
www.salvataggio-dati.com
www.datenphoenix.de
www.recuperacionexpress.net
www.clinique-de-donnees.fr
www.computerforensicsspecialists.co.uk
www.www.clean-break.co.uk
www.www.managed-divorce.co.uk
www.solicitor-divorce.com
www.uk-divorce-uk.com
www.cohabitation-agreement.co.uk
www.divorce-solicitor.net
www.pre-nuptial-agreement.co.uk
www.separation-agreement.co.uk
www.injunction-direct.com
www.injunction-online.com
www.tribunal-action.com
www.tribunal-online.com
www.visaaction.co.uk
www.custody-action.com
www.driving-theorytest.co.uk
www.ukds.net
www.ukdigitalsolutions.com
www.online-conveyancing.net
www.which-mortgage.net
www.lushdates.com
www.ukds-recruitment.com
www.smartcompanyformations.co.uk
www.smartsitesolutions.net
www.smart-payroll.co.uk
www.smart-businessplans.co.uk
www.smart-b2b.com

Yours sincerely,

Andrew Butler
www.data-recovery-blog.com
The data recovery blog has helped victims of the #Fieldsdatarecoveryscam for a decade.

Everyweek victims of Fields are deceived and defrauded with most having no recourse or understanding of how they have been scammed.

Actionfraud / Trading Standards only record a very small percentage of the Fields Group complaints.

The operations manager of Fields Associates claimed Trading Standards and their ISO Certification auditors are taken out for Lunch

Dr Daryl Hamilton Wallis has been quoted in the news when asked about Action Direct Employment Tribunal sanctions to be on a close working relationship with Bridgend Trading Standards.

Fields own staff and ex directors talk of a conspiracy to defraud that has been facilitated by an ISO9001 complaints management system and dedicated in house legal department. Ex sales staff report that around 80% of sales are scams and are designed to achieve sector domination by preventing competition.

It should also be noted that Fields Data Recovery use fake reviews and there are examples of hacked reviewer profiles on Trustpilot as well as a gaming of Trustpilot to make a fake Trustscore.

Fields Director Dr Daryl Hamilton Wallis and his son Dr Jamie Hamilton Wallis are involved in Welsh politics and benefitted from substantial grant assistance from the Welsh Assembly which has helped them dominate the market and believe they own the internet and the law.

There are many more documented cases than those recorded by Trading Standards which only records consumers in England and Wales reports.

Thousands of consumers & businesses across Europe the UK and increasingly the US have been damaged by Fields Data Recovery / Fields Associates.

Action Direct UK has also been sanctioned by the Ministry of Justice and has been forced to surrender its claims management licence by the regulator.

Dear FOI Unit Vale of Glamorgan Shared Regulatory Services.

Please advise on the delay for this request regarding Fields Group Companies and websites not least Fields Data Recovery / Data Recovery Specialists / Fields Associates

For your reference Bridgend Trading Standard had this update as of 2018

https://www.whatdotheyknow.com/request/4...

Yours sincerely,

Andrew Butler

FOI Unit, Vale of Glamorgan Council

19 SRS 779

Dear Sir

Thank you for your Freedom of Information request and please accept my apologies for the delay in replying.

I have considered your request and having liaised with the relevant department please find the information held.

576 Complaints during the period specified.
25 – Enforcement/Inspection visits

We are unable to provide information regarding ISO 9001 and ISO 27001 as we do not regulate this and we do not hold data with regards to the Fields Group Directors.

I hope that this information is of assistance but if you are dissatisfied with this response and would like to have it reviewed, please contact the Council’s Monitoring Officer at the Civic Offices, Holton Road, Barry CF63 4RU.

Further information regarding FOI and the appeals process is available at https://ico.org.uk/

Kind regards

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111
Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.

Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
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Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

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Dear FOI Unit,

Thank you for updating the information about Fields Data Recovery / Fields Associates / Fields Group 576 complaints and 25 Enforcement visits.

How many service requests were there ?

Yours sincerely,

Andrew Butler

FOI Unit, Vale of Glamorgan Council

Dear Andrew Butler

Thank you for your recent request for information which is currently being processed.

Your reference is 19 SRS 869

I hope to respond to you within the statutory time scale of 20 working days.

Kind regards,

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111

Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.

Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
Follow us on Twitter / Dilynwch ni ar Twitter

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

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FOI Unit, Vale of Glamorgan Council

19 SRS 869

Dear Sir

Thank you for your Freedom of Information request.

I have considered your request and having liaised with the relevant department please find the information held.

Complaints are Service Requests = 576
Enforcement Visits are Inspections = 25

I hope that this information is of assistance but if you are dissatisfied with this response and would like to have it reviewed, please contact the Council’s Monitoring Officer at the Civic Offices, Holton Road, Barry CF63 4RU.

Further information regarding FOI and the appeals process is available at https://ico.org.uk/

Kind regards

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111

Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.

Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
Follow us on Twitter / Dilynwch ni ar Twitter

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

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Dear FOI Unit SRS Vale of Glamorgan

Thank you for repeating the previous response.

Can you confirm the number of service requests ?

Is there an updated document as per the previous one sent by Bridgend Trading Standards ?

https://www.whatdotheyknow.com/request/4...

Has any of the Vale of Glamorgan SRS / Trading Standards Officers Investigated the #Fieldsdatarecoveryscam and how these and other Fields Group companies are operating to hide the number of consumers that have been misled, defrauded or otherwise treated badly by Fields Group companies involved in document spooling scams.

Has any direction been given by Trading Standards to the victims of Fields of how to get help / a second opinion ?

Yours sincerely,

Andrew Butler

FOI Unit, Vale of Glamorgan Council

Dear Sir

Thank you for your email.

I consulted with the relevant department today and was provided with the information that was forwarded to you.

As you are dissatisfied with the response, it will be forwarded to the Monitoring Officer to review and you will be updated in due course.

Your reference is AF 19 125 - 19 SRS 869

Kind regards

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111

Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.

Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
Follow us on Twitter / Dilynwch ni ar Twitter

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

show quoted sections

FOI Unit, Vale of Glamorgan Council

Dear Sir

Thank you for your email.

I consulted with the relevant department today and was provided with the information that was forwarded to you.

As you are dissatisfied with the response, it will be forwarded to the Monitoring Officer to review and you will be updated in due course.

Your reference is AF 19 125 - 19 SRS 869

Kind regards

Information Governance Officer / Swyddog Rheolaeth Gwybodaeth
Democratic Services / Gwasanaethau Democrataidd
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111

Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.

Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk

Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
Follow us on Twitter / Dilynwch ni ar Twitter

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

show quoted sections