Dear Sir/Madam

 

FREEDOM OF INFORMATION REQUEST X01-5959

 

We acknowledge your request for information received on 13 February 2017. 

 

We are considering your request and you should receive a response within
the statutory timescale of 20 working days, unless the information is
exempt or we require additional time to consider whether disclosure is in
the public interest in accordance with section 2 of the Freedom of
Information Act.

 

We will try to supply information in electronic format by email, but if
this is not possible we will let you know. If you have any special
requirements e.g. language, audio, large print, etc. then please let us
know.

 

The Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information will not be released. We will
tell you if this is the case, and you will have a right of appeal.

 

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. We will tell you if this is the case.

 

You may have to pay a fee for this information. We will consider this and
let you know. If so you will have to pay the fee before we process and
release the information.

 

If you have any queries or concerns, then please contact me directly. You
can find out more about the Act from the Information Commissioner at:

 

Information Commissioner’s Office – Wales

2nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

Telephone: 02920 678400 Fax: 02920 678399

Email: [email address]

Website: https://ico.org.uk/

 

Yours sincerely

 

 

Y Swyddfa Rhyddid Gwybodaeth | Freedom of Information Office

Gwasanaethau Gweithredol a Phartneriaethol  |  Operational and Partnership
Services

Cyngor Bwrdeistref Sirol Pen-Y-Bont ar Ogwr | Bridgend County Borough
Council

Ffon / Phone: (01656) 643473

Ffacs / Fax: (01656) 657899

 

E-bost / E-Mail [Bridgend County Borough Council request email]

Gwefan / Website: www.bridgend.gov.uk

Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch wybod i ni os mai Cymraeg
yw eich dewis iaith.

We welcome correspondence in Welsh. Please let us know if your language
choice is Welsh.

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Dear Mr Butler

The department assisting with the response to your request have asked that you provide a period of time for your request. For example, are you interested in complaints received within the last financial year?

I would be grateful if you could clarify this for us please and look forward to hearing from you.

Yours sincerely

Y Swyddfa Rhyddid Gwybodaeth | Freedom of Information Office
Gwasanaethau Gweithredol a Phartneriaethol | Operational and Partnership Services
Cyngor Bwrdeistref Sirol Pen-Y-Bont ar Ogwr | Bridgend County Borough Council
Ffon / Phone: (01656) 643473
Ffacs / Fax: (01656) 657899

E-bost / E-Mail [Bridgend County Borough Council request email]
Gwefan / Website: www.bridgend.gov.uk

Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch wybod i ni os mai Cymraeg yw eich dewis iaith.
We welcome correspondence in Welsh. Please let us know if your language choice is Welsh.

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Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli
safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu
hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr.
Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato
yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y
system ar (+44) 01656 642111.

Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'Mcafee' -
http://www.mcafee.com/
________________________________________________________________________

Dear Mr Butler,

 

FREEDOM OF INFORMATION REQUEST X01- 5959

 

We refer to your email dated 13 February 2017 which contained a request
for information as set out in italics below.  Following consideration of
your request, in accordance with the Freedom of Information Act 2000, I
respond to each point as follows:

 

I wish to know the exact number of complaints, trading standard site
visits, investigation and trading standards interventions recorded against
Fields Group Ltd and its many trading names and subsidiaries accross
Europe - most operated by Fields Associates Ltd. In particular:

 

Fields Data Recovery Ltd

Rapid Data Recovery Ltd

Action Direct UK Ltd

Debt Survival UK Ltd

Quickie Divorce Ltd

UK Digital Solutions Ltd

Smart B2B Services Ltd

First Claims Direct Ltd

Fields Associates Ltd

Endevour Law Ltd

 

Please note that the following websites are used as trading names for the
above and should therefore be included in your search:

 

Fields-associates.co.uk

hard-drive-data-recovery.co.uk

datarecoveryspecialists.co.uk

rapid-data.net

fields-data-recovery.com

fields-data-recovery.co.uk

pronto-dati.com

dataphoenix.co.uk

salvataggio-dati.com

datenphoenix.de

clinique-de-donnees.fr

computerforensicsspecialists.co.uk

[1]www.clean-break.co.uk

[2]www.managed-divorce.co.uk

[3]www.solicitor-divorce.com

[4]http://uk-divorce-uk.com

[5]www.cohabitation-agreement.co.uk

[6]www.divorce-solicitor.net

[7]www.pre-nuptial-agreement.co.uk

[8]www.separation-agreement.co.uk

[9]www.injunction-direct.com

[10]www.injunction-online.com

[11]www.tribunal-action.com

[12]www.tribunal-online.com

[13]www.visaaction.co.uk

[14]www.custody-action.com

[15]http://driving-theorytest.co.uk

[16]www.ukds.net

[17]www.ukdigitalsolutions.com

[18]www.online-conveyancing.net

[19]www.which-mortgage.net

[20]http://lushdates.com

[21]www.lushdates.com

[22]http://ukds-recruitment.com

[23]www.smartcompanyformations.co.uk

[24]www.smartsitesolutions.net

[25]www.smart-payroll.co.uk

[26]www.smart-businessplans.co.uk

[27]http://smart-b2b.com

 

 

For the time period indicated (periods 1 January 2008 to 17 February 2017)
this section has received:

 

829 -Complaints

64  -Service Requests

20 - Enforcement visits

 

In relation to the trading entities identified.  

 

The Authority does not hold information in relation to subsidiary across
Europe.

 

I hope this response satisfies your request. If you are dissatisfied with
the handling of the request, under the Freedom of Information Act 2000 you
have the right to request a review of the Council’s response to your
request for information.  If you wish to request a review, please write
to:

 

Mr P A Jolley

Corporate Director, Operational and

Partnership Services and Monitoring Officer

Bridgend County Borough Council

Civic Offices,

Angel Street

Bridgend, CF31 4WB

 

within 28 days of the date of this letter.  If you remain dissatisfied
with the outcome of that review, you may seek further recourse by lodging
an appeal with the Information Commissioner at:

 

Information Commissioner’s Office – Wales

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

Tel:  02920 678400

Fax:  02920 678399

E:mail : [28][email address]

Website:  [29]www.ico.org.uk

 

Yours sincerely

--

Freedom of Information Office

Bridgend County Borough Council

Level 2, Civic Offices

Angel Street

Bridgend

CF31 4WB

Tel: 01656 643565

Email: [Bridgend County Borough Council request email]

 

 

 

 

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Dear Mr Butler

I write in response to your email of 8 March.

I would advise you that any complaints should be made to the Trading Standards Department which is part of the Shared Regulatory Services.

I attach a hyperlink to assist you.

http://www.srs.wales/en/Contact-Us.aspx

I can also advise you that the telephone number for the Shared Regulatory Services is 0300 123 6696 or you can e-mail [email address].

Please note that the Trading Standards Department will not be able correspond with you via the Whatdotheyknow website therefore I would ask that you provide them with your private e-mail address. I confirm that I have today forwarded your email to the Trading Standards Section for information purposes.

Yours sincerely

Y Swyddfa Rhyddid Gwybodaeth | Freedom of Information Office
Gwasanaethau Gweithredol a Phartneriaethol | Operational and Partnership Services
Cyngor Bwrdeistref Sirol Pen-Y-Bont ar Ogwr | Bridgend County Borough Council
Ffon / Phone: (01656) 643473
Ffacs / Fax: (01656) 657899

E-bost / E-Mail [Bridgend County Borough Council request email]
Gwefan / Website: www.bridgend.gov.uk

Rydym yn croesawu gohebiaeth yn Gymraeg. Rhowch wybod i ni os mai Cymraeg yw eich dewis iaith.
We welcome correspondence in Welsh. Please let us know if your language choice is Welsh.

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