Feedback survey results for BBC beta homepage

Jim Valentine made this Freedom of Information request to British Broadcasting Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by British Broadcasting Corporation.

Dear British Broadcasting Corporation,

As part of planned development and changes to the BBC website homepage you conducted a beta phase which involved the collection of user feedback.

This feedback has been referred to in public comments about the homepage changes 'we've had three hundred comments on the blogs, over twenty thousand responses to our online survey, and over two and a half thousand direct emails. We have reviewed all your comments'

The amount of feedback received seems considerable but it's unclear what the results of this have been or how the feedback of licence fee payers has played a part in the new look of the homepage.

In order to clear up any confusion can the BBC release the findings of this feedback and survey (naturally without any personal details) so we can see how the BBC has taken into account the views of those involved in the Beta testing.

This should help address ongoing criticism of the BBC for not taking viewer opinion seriously.

Yours faithfully,

Jim Valentine

FOI Enquiries, British Broadcasting Corporation

Dear Jim,

Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 5th December. We will deal with your request as promptly as
possible, and at the latest within 20 working days. If you have any
queries about your request, please contact us at the address below.

The reference number for your request is RFI20111505.

Kind regards,

The Information Policy & Compliance Team
BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS
Email: [BBC request email]
Tel: 020 8008 2882
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

1 Attachment

<<RFI20111505 - final response.pdf>>

Dear Mr Valentine,

I refer to your request for information dated 5th December and now enclose
our response.

Kind regards

Yours sincerely,

H Padley
Advisor - Information Policy & Compliance

BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS

Email: [2][BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

P please consider the environment, think before you print.

This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.


Visible links
1. file://
2. mailto:[BBC request email]