Dear Neath Port Talbot County Borough Council,
I wish to know please whether your Director of Education sends out an annual questionnaire to all schools asking for feedback on private agencies who supply staff to LA maintained schools. If so, how many of these were returned in recent years since the NPS selected a preferred supplier?
Thank you for your Freedom of Information request received today, 29th October 2018. We are generally required by the Freedom of Information Act 2000 to provide you with a response promptly, and within no more than 20 working days of receipt of a request, which will be on or before 26th November 2018. If we require any clarification or further details we will contact you as soon as possible, if this is the case then the timescale for response specified above may be subject to change. If you have any queries, please do not hesitate to contact this team.
[Neath Port Talbot County Borough Council request email]
We welcome correspondence in Welsh and will deal with Welsh and English correspondence to the same standards and timescales.
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Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac at ddefnydd yr unigolyn neu'r corff y cyfeiriwyd hwy atynt yn unig. Os ydych wedi derbyn yr e-bost hwn mewn camgymeriad, dylech hysbysu'r person a anfonodd yr e-bost ar unwaith. Hefyd, sylwer nad oes unrhyw sicrwydd nad yw'r e-bost hwn neu unrhyw ymgysylltiad yn rhydd o firws ac nad yw chwaith wedi'i ryng-gipio na'i newid.
Further to your request for the information dated 26th October 2018, Neath
Port Talbot County Borough Council’s response is as below:-
1. I wish to know please whether your Director of Education sends out
an annual questionnaire to all schools asking for feedback on private
agencies who supply staff to LA maintained schools. If so, how many of
these were returned in recent years since the NPS selected a preferred
NPTCBC Response: No
If you are dissatisfied with this response or decision, the Authority has
in place a FOI Complaints Procedure. Complaints or appeals should be
forwarded in writing to the Authority's Monitoring Officer, setting out
the reasons for your dissatisfaction or why the decision should be
overturned. The address of the Monitoring Officer is:
Head of Legal & Democratic Services
If you are dissatisfied with this response you are entitled to complain
directly to the Information Commissioner. However, please note that he
normally requires complaints to have gone through the relevant public
authority's complaints procedure before he will deal with them. The
Commissioners address is:
Information Commissioner's Office
Performance Management / Complaints Officer
': 01639 763619
;: www.npt.gov.uk :: [email address]
The Data Unit rely on customer feedback to measure its performance
and improve the service provided.
It would be appreciated if you would visit the following link and
respond to the short questionnaire.
Data Unit – Customer Satisfaction Survey