Freedom of Information and the Coronavirus Covid-19  

During the height of the pandemic and lockdown period a number of our
staff were redeployed into Covid-19 response teams. This included our
Freedom of Information team and those who provide the responses from the
service areas. This has resulted in a backlog of requests, however we are
now working to recover this backlog and get up to date. 

We are still processing requests and sending responses as soon as we are
able, and hopefully within the prescribed deadlines though we can’t
guarantee that at the moment. 

Online Form:If you are sending a new freedom of information request, next
time try using our [1]online form which automates the processing of your
request and if you register, you will receive updates about your request
via email.

Help yourself

To some of the more common freedom of information requests we receive we
publish the information on the website.

·               Public Health Burials – we publish this information on
the [2]cemeteries and burials page.

Alternatively, it may be worth checking previous Freedom of Information
requests submitted via [3]What Do They Know

When submitting your Freedom of Information Request we will record your
data for the purposes of processing your request and this will be held in
our My Monmouthshire customer information system, please see our privacy
notices [4]here and [5]here (click on the Contact Centre policy) 

Rhyddid Gwybodaeth a Coronafeirws Covid-19

Diolch i chi am eich cais Rhyddid Gwasanaeth. Yn ystod brig y pandemig a’r
cyfnod clo cafodd nifer o’n staff eu hadleoli i weithio i dimau ymateb
Covid-19. Roedd hyn yn cynnwys ein tîm Rhyddid Gwybodaeth a’r rhai sy’n
darparu ymatebion o’r meysydd gwasanaeth. Mae hyn wedi arwain at
ôl-groniad o geisiadau, fodd bynnag rydym yn awr yn gweithio i leihau’r
ôl-groniad a dychwelyd i’r arfer.  

Rydym yn dal i brosesu ceisiadau ac anfon ymatebion cyn gynted ag sydd
modd, a gobeithio o fewn yr amserlenni a nodwyd er na allwn warantu hynny
ar hyn o bryd. 

Ffurflen Ar-lein:

Os ydych yn anfon cais newydd rhyddid gwybodaeth, y tro nesaf rhowch
gynnig ar ddefnyddio ein [6]ffurflen ar-lein sy’n awtomatig yn prosesu
eich cais ac os cofrestrwch byddwch yn derbyn diweddariadau am eich cais
drwy e-bost.

Cael mwy o wybodaeth:

Rydym yn cyhoeddi gwybodaeth ar ein gwefan ar rai o’r ceisiadau rhyddid
gwybodaeth mwyaf cyffredin a gawn

·         Claddedigaethau Iechyd Cyhoeddus – cyhoeddwn yr wybodaeth hon ar
y [7]dudalen mynwentydd a chladdedigaethau.

Gall hefyd fod yn werth gwirio ceisiadau Rhyddid Gwybodaeth blaenorol a
gyflwynwyd drwy’r wefan [8]What Do They Know

Pan fyddwch yn cyflwyno eich cais Rhyddid Gwybodaeth, byddwn yn cofnodi
eich data ar gyfer dibenion prosesu eich cais. Caiff hyn ei gadw yn ein
system gwybodaeth cwsmeriaid Fy Sir Fynwy. Gweler ein [9]Polisi
Preifatrwydd a [10]pholisi Canolfan Gyswllt.

Many thanks/Diolch yn fawr,

Freedom of Information Team | Tîm Rhyddid Gwybodaeth

Monmouthshire County Council | Cyngor Sir Fynwy

Mae’r neges e-bost yma a’r ffeiliau a anfonir gyda hi yn gyfrinachol ac
fe’i bwriedir ar gyfer yr unigolyn neu gorff y’u cyfeiriwyd atynt yn unig.
Gall gynnwys gwybodaeth freintiedig a chyfrinachol ac os nad chi yw’r
derbynnydd bwriadedig, rhaid i chi beidio copïo, dosbarthu neu gymryd
unrhyw gamau yn seiliedig arni. Os cawsoch y neges e-bost yma drwy
gamgymeriad hysbyswch ni cyn gynted ag sydd modd os gwelwch yn dda drwy
ffonio 01633 644644. Cafodd y neges e-bost yma sgan firws gan Microsoft
Exchange Online Protection . Mae’r Cyngor yn croesawu gohebiaeth yn
Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl
eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi. Gwybodaeth
preifatrwydd: Os ydych wedi gofyn am wasanaeth neu wybodaeth gennym,
byddwn yn cofnodi eich data ar gyfer dibenion prosesu a chaiff hyn ei gadw
yn ein system gwybodaeth cwsmeriaid Fy Sir Fynwy. I gael gwybodaeth
preifatrwydd, cyfeiriwch at y dudalen Gwefan a Chwcis ar ein gwefan -
https://www.monmouthshire.gov.uk/cy/eich.... This email
and any files transmitted with it are confidential and intended solely for
the use of the individual or entity to whom they are addressed. It may
contain privileged and confidential information and if you are not the
intended recipient, you must not copy, distribute or take any action in
reliance on it. If you have received this email in error, please notify us
as soon as possible by telephone on 01633 644644. This email has been
virus scanned by Microsoft Exchange Online Protection. The Council
welcomes correspondence in English or Welsh or both, and will respond to
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References

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10. https://eur03.safelinks.protection.outlo...

Hi #FIRST_NAME#,

Thank you for sending us your Freedom of Information.

Freedom of Information and the Coronavirus Covid-19  

During the height of the pandemic and lockdown period a number of
our staff were redeployed into Covid-19 response teams. This
included our Freedom of Information team and those who provide the
responses from the service areas. This has resulted in a backlog of
requests, however we are now working to recover this backlog and get
up to date. 

We are still processing requests and sending responses as soon as we
are able, and hopefully within the prescribed deadlines though we
can’t guarantee that at the moment. 

Online Form:

  If you are sending a new freedom of information request, next time  
try using our [1]online form which automates the processing of your
request and if you register, you will receive updates about your
request via email.

Find out more:

We publish information on our website of some of the common freedom
of information requests we receive

• See our [2]Disclosure Log page for frequent requests
• Public Health Burials – we publish this information on
the [3]cemeteries and burials page.

  Alternatively, it may be worth checking previous Freedom of
Information requests submitted via the website [4]What Do They Know

Many thanks,

Freedom of Information

Monmouthshire County Council

Please note: this is an automated email, do not reply to this email
address.

 
[5]Login Portal | [6]News | [7]Privacy Notice
 

To view your customer details and submissions, please use the Login
Portal link located directly above this message.

For more information, visit us at [8]www.monmouthshire.gov.uk or
email [9][email address]

You are receiving this email because you have requested a service or
information from us and we use My Monmouthshire as a customer service
tool to administer this request. You can withdraw your information at
any time by de-registering. However, if you receive multiple services
from Monmouthshire County Council such as Tip Bookings this will mean
you will need to re-register to continue to receive these services. If
you have paid for and receive garden waste collections, this will remove
any contract information we hold against the address therefore the
service will not continue. If you wish to continue to remove all your
details, please [10]de-register here. You may continue to submit
requests anonymously; however, we will be unable to feedback any updates
on progress.

References

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https://eur03.safelinks.protection.outlo...
2. https://www.monmouthshire.gov.uk/freedom...
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6. http://www.monmouthshire.gov.uk/latest-n...
7. https://www.monmouthshire.gov.uk/your-pr...
8. http://www.monmouthshire.gov.uk/
9. mailto:[email address]
10. mailto:[email address]?subject=deregistration%20request%20-%20my%20monmouthshire&body=please%20can%20you%20deregister%20my%20account%3f%20%0a%0amy%20account%20details%20are%3a%0a%0afirst%20name%3a%0asurname%3a%0aemail%20address
mailto:[email address]?subject=Deregistration%20Request%20-%20My%20Monmouthshire&body=Please%20can%20you%20deregister%20my%20account%3F%20%0A%0AMy%20account%20details%20are%3A%0A%0AFirst%20name%3A%0ASurname%3A%0AEmail%20address%3A%0A%0AThanks

Hi Robyn,

I refer to your request under the Freedom of Information Act 2000. We hope you can accept our sincere apologies for the delay in responding and any inconvenience this may have caused. We thank you for your patience during this period.

In May 2021 you asked:

I am looking for information relating to farm welfare offences for 2019 and 2020. For each offence, I am looking for:

- The name and address

- A brief description of the offence

- The relevant laws or regulations

- The result.

As an example, you can see here that I have gathered the data for 2014 to 2018 here:
[1]https://eur03.safelinks.protection.outlo...
  jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=z9s0pCojJBb8ykqpCO66j7ITsBiV5Sm8qm77VJJucEE%3D&reserved=0  

If any information cannot be provided due to data protection, please omit that but include the other details for each one (ie, if names cannot be provided, I would still like a summary of the offence and the other details that can be provided).

  During the height of the Covid-19 pandemic and lockdown period a number of our staff were redeployed into Covid-19 response teams. This included our Freedom of Information team and those who provide the responses from the service areas. This has resulted in a large backlog of requests, however we are now working to recover this and get up to date.

We wondered if you still wanted this information. If you do can you let us know by 29th October please?

With kind regards,

Freedom of Information

Monmouthshire County Council

Please note: this is an automated email, do not reply to this email address.

 
[2]Login Portal | [3]News | [4]Privacy Notice
 

To view your customer details and submissions, please use the Login Portal link located directly above this message.

For more information, visit us at [5]www.monmouthshire.gov.uk or email [6][email address]

You are receiving this email because you have requested a service or information from us and we use My Monmouthshire as a customer service tool to administer this request. You can withdraw your information at any time by de-registering. However, if you receive multiple services from Monmouthshire County Council such as Tip Bookings this will mean you will need to re-register to
continue to receive these services. If you have paid for and receive garden waste collections, this will remove any contract information we hold against the address therefore the service will not continue. If you wish to continue to remove all your details, please [7]de-register here. You may continue to submit requests anonymously; however, we will be unable to feedback any
updates on progress.

References

Visible links
1. https://eur03.safelinks.protection.outlo...
2. http://www.monmouthshire.mycouncilservic...
3. http://www.monmouthshire.gov.uk/latest-n...
4. https://www.monmouthshire.gov.uk/your-pr...
5. http://www.monmouthshire.gov.uk/
6. mailto:[email address]
7. mailto:[email address]?subject=deregistration%20request%20-%20my%20monmouthshire&body=please%20can%20you%20deregister%20my%20account%3f%20%0a%0amy%20account%20details%20are%3a%0a%0afirst%20name%3a%0asurname%3a%0aemail%20address
mailto:[email address]?subject=Deregistration%20Request%20-%20My%20Monmouthshire&body=Please%20can%20you%20deregister%20my%20account%3F%20%0A%0AMy%20account%20details%20are%3A%0A%0AFirst%20name%3A%0ASurname%3A%0AEmail%20address%3A%0A%0AThanks

Hi Robyn,

I refer to your request under the Freedom of Information Act 2000.

In May 2021 you asked:

I am looking for information relating to farm welfare offences for 2019 and 2020. For each offence, I am looking for:

- The name and address

- A brief description of the offence

- The relevant laws or regulations

- The result.

As an example, you can see here that I have gathered the data for 2014 to 2018 here:
  [1]https://eur03.safelinks.protection.outlo...  
jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=z9s0pCojJBb8ykqpCO66j7ITsBiV5Sm8qm77VJJucEE%3D&reserved=0

If any information cannot be provided due to data protection, please omit that but include the other details for each one (ie, if names cannot be provided, I would still like a summary of the offence and the other details that can be provided).

We haven't had a response to our email sent on 15th October asking if you still wanted the information. If you would like a response could you let us know by 15th November please? If we haven't heard from you by then, we will assume you no longer require the information and will close the request unanswered.
 
 

With kind regards,

Freedom of Information

Monmouthshire County Council

During the height of the Covid-19 pandemic and lockdown period a number of our staff were redeployed into Covid-19 response teams. This included our Freedom of Information team and those who provide the responses from the service areas. This has resulted in a large backlog of requests, however we are now working to recover this and get up to date.

Please note: this is an automated email, do not reply to this email address.

 
[2]Login Portal | [3]News | [4]Privacy Notice
 

To view your customer details and submissions, please use the Login Portal link located directly above this message.

For more information, visit us at [5]www.monmouthshire.gov.uk or email [6][email address]

You are receiving this email because you have requested a service or information from us and we use My Monmouthshire as a customer service tool to administer this request. You can withdraw your information at any time by de-registering. However, if you receive multiple services from Monmouthshire County Council such as Tip Bookings this will mean you will need to re-register to
continue to receive these services. If you have paid for and receive garden waste collections, this will remove any contract information we hold against the address therefore the service will not continue. If you wish to continue to remove all your details, please [7]de-register here. You may continue to submit requests anonymously; however, we will be unable to feedback any
updates on progress.

References

Visible links
1. https://eur03.safelinks.protection.outlo...
2. http://www.monmouthshire.mycouncilservic...
3. http://www.monmouthshire.gov.uk/latest-n...
4. https://www.monmouthshire.gov.uk/your-pr...
5. http://www.monmouthshire.gov.uk/
6. mailto:[email address]
7. mailto:[email address]?subject=deregistration%20request%20-%20my%20monmouthshire&body=please%20can%20you%20deregister%20my%20account%3f%20%0a%0amy%20account%20details%20are%3a%0a%0afirst%20name%3a%0asurname%3a%0aemail%20address
mailto:[email address]?subject=Deregistration%20Request%20-%20My%20Monmouthshire&body=Please%20can%20you%20deregister%20my%20account%3F%20%0A%0AMy%20account%20details%20are%3A%0A%0AFirst%20name%3A%0ASurname%3A%0AEmail%20address%3A%0A%0AThanks

Hi Robyn,

I refer to your request under the Freedom of Information Act 2000.

During the height of the Covid-19 pandemic and lockdown period a
number of our staff were redeployed into Covid-19 response teams.
This included our Freedom of Information team and those who provide
the responses from the service areas. This has resulted in a backlog
of requests, however we are now working to recover this backlog and
get up to date. 

We wrote to you on 15th October and 1st November asking if you still
wanted a response to your request. As we haven't received a
reply, we are assuming it is no longer required and are closing the
request unanswered. If you decide that you would like the
information, you can submit a new request using the form on
our [1]website, or by emailing us
  at [2][email address]. We will be very  
happy to gather a response for any future requests you submit to
us. 

In the meantime, we would like to wish you all the very best for the
rest of this year and for 2022!  

With kind regards,

Freedom of Information

Monmouthshire County Council

  During the height of the Covid-19 pandemic and lockdown period a
number of our staff were redeployed into Covid-19 response teams.
This included our Freedom of Information team and those who provide
the responses from the service areas. This has resulted in a large
backlog of requests, however we are now working to recover this and
get up to date.

Please note: this is an automated email, do not reply to this email
address.

 
[3]Login Portal | [4]News | [5]Privacy Notice
 

To view your customer details and submissions, please use the Login
Portal link located directly above this message.

For more information, visit us at [6]www.monmouthshire.gov.uk or
email [7][email address]

You are receiving this email because you have requested a service or
information from us and we use My Monmouthshire as a customer service
tool to administer this request. You can withdraw your information at
any time by de-registering. However, if you receive multiple services
from Monmouthshire County Council such as Tip Bookings this will mean
you will need to re-register to continue to receive these services. If
you have paid for and receive garden waste collections, this will remove
any contract information we hold against the address therefore the
service will not continue. If you wish to continue to remove all your
details, please [8]de-register here. You may continue to submit requests
anonymously; however, we will be unable to feedback any updates on
progress.

References

Visible links
1. https://www.monmouthshire.gov.uk/home/fr...
2. mailto:[email address]
3. http://www.monmouthshire.mycouncilservic...
4. http://www.monmouthshire.gov.uk/latest-n...
5. https://www.monmouthshire.gov.uk/your-pr...
6. http://www.monmouthshire.gov.uk/
7. mailto:[email address]
8. mailto:[email address]?subject=deregistration%20request%20-%20my%20monmouthshire&body=please%20can%20you%20deregister%20my%20account%3f%20%0a%0amy%20account%20details%20are%3a%0a%0afirst%20name%3a%0asurname%3a%0aemail%20address
mailto:[email address]?subject=Deregistration%20Request%20-%20My%20Monmouthshire&body=Please%20can%20you%20deregister%20my%20account%3F%20%0A%0AMy%20account%20details%20are%3A%0A%0AFirst%20name%3A%0ASurname%3A%0AEmail%20address%3A%0A%0AThanks