False Data, Ghost Patients.

Department of Health and Social Care did not have the information requested.

Dear Department of Health,

1) Can you tell me HOW, the <Coventry and Warwickshire Partnership Trust> manage to get away with fraud and the creation of Ghost Patients ?.

2) Can you tell me HOW they can create a patient record at the Psychiatric Hospital named the <Caludon Centre> without ever meeting the Victim of the false record ?.

3) Can you tell me HOW they can make records about the Victim of 'Home Visits' when they have NEVER MET them ?.

4) Can you tell me HOW they get away with phoning the Victim and accuse them of NOT REMEMBERING a said 'HOME VISIT'. Yet when they are caught out making the false records of home visits, they say it is a computer error ?.

5) Can you tell me HOW they can make false records of a mental health diagnosis about someone they have never met ?.

6) Can you tell me HOW they put serious criminal allegations about the Victim, whom they have never met and they cannot say, 'When Where or How' the said criminal offence took place ?.

7) Can you tell me HOW they make false records and allegations about the Victims GP ?.

8) Can you tell me HOW they are getting away with it, including a lot of staff taking part in the offences and the PT trying to cover it up ?.

9) Can you tell me HOW they place the Victim on the Finance Office Records, as having a Carer, so they can falsely obtain money from the Victim, whom they have never met ?.

10) Can you tell me HOW the Victim and their GP have NO KNOWLEDGE of the Victim being a said Patient of the Psychiatric Hospital ?.

Yours faithfully,

Yvonne Pears.

Department of Health and Social Care

Thank you for contacting the Department of Health.
This is an acknowledgement - please do not reply to this email.
Where a reply is appropriate we aim to send one within 20 working days.
If you have contacted the Department of Health about a current health or
social care campaign, please visit the [1]Department's website where a
response may have been published.

If your enquiry is about a medical matter, please contact NHS Direct on
0845 4647 or visit [2]NHS Choices, or contact your GP surgery.

For general health information you may also find it helpful to refer to
[3]Directgov, the UK Government’s Official information website, or the
Department of Health website’s [4]Frequently Asked Questions. 

Please note that the Department of Health does not process complaints
about the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the '[5]Making a complaint' page on the Department's website.

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Communications via the GSi may be automatically logged, monitored and/or
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References

Visible links
1. Department's website
http://www.dh.gov.uk/en/FAQ/index.htm
2. http://www.nhs.uk/
3. http://www.direct.gov.uk/en/index.htm
4. http://www.dh.gov.uk/en/FAQ/index.htm
5. http://www.dh.gov.uk/en/ContactUs/Compla...

Yvonne Pears. left an annotation ()

Please answer this FOI request. It is a question and answer request. No where does it say that it is a complaint. I require you to comply or are you saying that you have had complaints from the public in regard to the same. If you believe that you have, then, surely you may be required to hold a Public Enquiry into it.

Department of Health and Social Care

Our ref: DE00000647934
 
Dear Ms Pears,
 
Thank you for your recent email to the Department of Health about mental
health services in Warwickshire.  I have been asked to reply.
 
You requested your correspondence to be treated under the Freedom of
Information (FOI) Act.  However, as your correspondence asked for general
information, rather than requesting recorded information or documentation,
I should advise you that on this occasion we have not considered your
correspondence under the provisions of the Act.
 
The Department of Health is responsible for setting the legal and
strategic framework and for the overall allocation of resources to the
NHS.  It is for local NHS organisations to decide how to meet the
healthcare needs of their populations, taking into account local needs and
priorities.  Any concerns you have about mental health services in
Warwickshire, or any questions you have regarding information they may
hold, are best raised with Coventry and Warwickshire Partnership NHS
Trust.  If you are unhappy with aspect of the service you have received
from the Trust, you are entitled to make formal complaint.  Further
information about the complaints process and contact details are available
on the Trust’s website at:
http://www.covwarkpt.nhs.uk/AboutUs/Cont....
 
The Trust has a Patient Advice and Liaison Service to provide information
about local mental health services and support people who wish to make a
complaint.  Contact details for PALS are available at:
http://www.covwarkpt.nhs.uk/PALS/default....
 
Should you wish to submit a FOI request to the Trust, information about
how to do so is available at: 
http://www.covwarkpt.nhs.uk/AboutUs/Free....
 
You make a number of allegations in your email, including fraud.  If you
feel that anyone has acted illegally, I would advise that you contact the
police so that they can investigate. 
 
I hope this reply is helpful.
 
Yours sincerely,
 
Christopher Bird
Department of Health
 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Yvonne Pears. left an annotation ()

You say that this is Fraud and the Police should be contacted. The <West Midlands Police> REFUSE to take up and act upon PROVABLE Criminal Offences. They REFUSE to deal with Child Abuse, Paedophilia, Bribery, Threats, including Threats in hand written letters, Illegal Immigrants, Bogus Marriages, Kidnapping, Fraud, Insurance Fraud, and much much more.

Department of Health and Social Care

1 Attachment

Our ref: DE00000686588
 
Dear Ms Pears,
 
Thank you for your further recent email to the Department of Health about
mental health services in Warwickshire.  I have been asked to reply.
 
You again requested that your correspondence be treated under the Freedom
of Information (FOI) Act.  However, as your correspondence asked for
general information, rather than requesting recorded information or
documentation, I should advise you that on this occasion we have not
considered your correspondence under the provisions of the Act.
 
I was sorry to read of your ongoing concerns about local mental health
services and, specifically, that you have received unsolicited contact
from a community psychiatric nurse (CPN).
 
As I explained in my reply to your previous email (our ref: DE00000647934,
a copy of which is attached), the provision of healthcare services is
matter for local NHS organisations.  If you have any concerns about the
conduct of a CPN or that your data has been used inappropriately, these
are best raised with Coventry and Warwickshire Partnership NHS Trust. 
Further information about the complaints process and contact details are
available on the Trust’s website at:
http://www.covwarkpt.nhs.uk/AboutUs/Cont...
 
You may also wish to approach the Information Commissioner’s Office, the
UK independent public body responsible for data protection compliance,
including access to health records.  Further information about the ICO and
contact details are available at www.ico.gov.uk.
 
I hope this reply is helpful.
 
Yours sincerely,
 
Christopher Bird
Department of Health
 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Yvonne Pears. left an annotation ()

A response is required to this FOI request under the FOI Act. As there are formal records, including and beyond the <<Coventry and Warwickshire Partnership Trust>> that the aforementioned events have and do take place, are you suggesting that there has been further computer misuse, inter alia ?. A formal response is required to the aforementioned FOI under the FOI ACT. The <<Coventry and Warwickshire Partnership Trust>> and <<PALS>> have already taken complaints in 2010 in regard to the above FOI request and the PT have already made formal admissions of Computer Misuse. I would consider that under their Complaints Procedures, they would have to formally record Complaints made against them. Are you further suggesting that YOU have not been notified of very serious formal complaints made against and to the C&W PT ?. Please answer this FOI request under the terms and conditions of the FOI Act.

Department of Health and Social Care

Thank you for contacting the Department of Health.
This is an acknowledgement - please do not reply to this email.
Where a reply is appropriate, we aim to send one within 18 working days or
20 working days if your query is a Freedom of Information request.
If you have contacted the Department of Health about a current health or
social care campaign, please visit the [1]Department's website where a
response may have been published.

If your enquiry is about a medical matter, please contact NHS Direct on
0845 4647 or visit [2]NHS Choices, or contact your GP surgery.

For general health information you may also find it helpful to refer to
[3]Directgov, the UK Government’s Official information website, or the
Department of Health website’s [4]Frequently Asked Questions. 
Please note that the Department of Health does not process complaints
about the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [5]'How to make a complaint' page on the Department's
website.
 
You can find out more about the Department’s commitments from our
[6]Customer Charter and [7]Information Charter.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. Department's website
http://transparency.dh.gov.uk/category/t...
2. http://www.nhs.uk/
3. http://www.direct.gov.uk/
4. http://www.dh.gov.uk/en/FAQ/index.htm
5. http://www.dh.gov.uk/health/contact-dh/c...
6. http://www.dh.gov.uk/health/contact-dh/
7. http://www.dh.gov.uk/en/FreedomOfInforma...

Department of Health and Social Care

Our ref: DE00000701583 
 
Dear Ms Pears,
 
Thank you for your further email of 14 May to the Department of
Health about mental health services in Warwickshire.  I have been asked to
reply.

I note that you have previously emailed the Department on this matter, and
requested that your correspondence be considered under the Freedom of
Information Act.  As explained in my colleague's previous reply (our ref:
DE00000686588), your correspondence does not request recorded information
or documentation.  I can only reiterate that we have not therefore
considered your email under the provisions of the Act.

I am afraid there is nothing I can add to my colleague's previous
replies.  As previously stated, your concerns are best raised with
Coventry and Warwickshire NHS Trust.  If you are dissatisfied with its
response, you are entitled to raise a formal complaint if you wish to do
so.  Further information about the complaints procedure and contact
details may be found at:

[1]http://www.covwarkpt.nhs.uk/AboutUs/Cont...

I hope this reply is helpful.

Yours sincerely,
 
Peter Wozniak
Ministerial Correspondence and Public Enquiries
Department of Health
 

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Dear Department of Health,

Thank You for your interest. You have made it clear and concise that you and any of your Department, are not able to do anything about the Crimes made known to you, within the above FOI.
I would like to let you know that it has been passed onto the Border Agency, whom are very keen to deal with this. In addition the British High Commission in India and the South African Embassy are also keen to deal with the above matters. So as you do not consider yourselves in a position to effectively deal with the above, at least there are others whom take this very seriously indeed.
Yours faithfully,

Yvonne Pears.