Falls
Dear North East Ambulance Service NHS Foundation Trust,
Would you be kindly able to assist me in answering the following questions, relating to elderly fallers.
a) On average in 2018, 2019, 2021 and so far in 2022, how many 999/111 calls were made to you regarding patients who had fallen, over the age of 65, at home?
b) In those same years, what was the average call category placed on those incidents, and what was/is the average waiting time?
c) How many of the patients, in those same years, were conveyed to hospital or discharged at home?
d) Do you know how many patients were conveyed due to a potential ‘long-lie’?
e) Across the Region, what local commissioned falls services work with you to respond to these calls?
f) What is the average cost to you in responding to those 999 calls?
Yours faithfully,
Matt Firestone
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Karen Greenacre
FOI Governance Officer | Chief Executive’s Directorate
Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
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Please find attached response letter to your Freedom of Information
request.
Karen Greenacre
FOI Governance Officer | Chief Executive’s Directorate
Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
Unmatched quality of care every time we touch lives
CQC rated good
[1]www.neas.nhs.uk | [2]Twitter: @NEAmbulance | [3]Facebook:
North-East-Ambulance-Service
The North East Ambulance Service NHS Foundation Trust accepts no
responsibility or liability for the contents of this email or any changes
made after the original email. Any views or opinions presented are solely
those of the sender and do not necessarily represent those of the North
East Ambulance Service NHS Foundation Trust unless otherwise specifically
stated. If you are not the intended recipient (or responsible for
delivery) of this email and its attachments, please notify the sender and
delete the email and any copies made. The confidentiality of this email
cannot be guaranteed unless the contents are exempt from the FOI Act 2000.
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Dear Karen Greenacre,
Thank you for your time and response, it is greatly appreciated.
With regards to the question: b) In those same years, what was the average call category placed on those incidents, and what was/is the average waiting time?
If I reworded it to focus on years 2020 and 2021, in line with the ambulance response programme. What call categories, by number, were placed on 999 or 111 calls coded as a fall?
Do you think this is something the Trust would be able to look into?
Yours sincerely,
Matt Firestone
I will reply to your e-mail on my return to work - Friday 26 August 2022.
The North East Ambulance Service NHS Foundation Trust accepts no
responsibility or liability for the contents of this email or any changes
made after the original email. Any views or opinions presented are solely
those of the sender and do not necessarily represent those of the North
East Ambulance Service NHS Foundation Trust unless otherwise specifically
stated. If you are not the intended recipient (or responsible for
delivery) of this email and its attachments, please notify the sender and
delete the email and any copies made. The confidentiality of this email
cannot be guaranteed unless the contents are exempt from the FOI Act 2000.
Hi Matt
Thank you for your e-mail.
I have forwarded your query on to our Informatics Team and will respond once I receive a reply from the Team.
Regards
Karen Greenacre
FOI Governance Officer | Chief Executive's Directorate
Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
Unmatched quality of care every time we touch lives
CQC rated good
www.neas.nhs.uk | Twitter: @NEAmbulance | Facebook: North-East-Ambulance-Service
Hi Matt
Further to your e-mail, please find the following information:
Number of falls calls per category per year
Year C1 C2 C3 C4 Other TOTAL
2021 62 6847 5008 1067 1236 14220
2022* 32 3786 2305 543 590 7256
Please note 2022 is a part year January-June inclusive and the data has changed slightly, with 1 extra call than previously reported (one more in June 2022). The column 'Other' is for calls not categorised, as they are usually classed as a C5 which does not require on-scene treatment.
Kind regards
Karen Greenacre
FOI Governance Officer | Chief Executive's Directorate
Usual working days: Tuesday, Wednesday, Friday
North East Ambulance Service NHS Foundation Trust
Bernicia House | Goldcrest Way | Newburn Riverside Business Park
Newcastle Upon Tyne | NE15 8NY | 0191 430 2000
Unmatched quality of care every time we touch lives
CQC rated good
www.neas.nhs.uk | Twitter: @NEAmbulance | Facebook: North-East-Ambulance-Service
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