Dear North West Ambulance Service NHS Trust,
Would you be kindly able to assist me in answering the following questions, relating to elderly fallers.
a) On average in 2018, 2019, 2021 and so far in 2022, how many 999/111 calls were made to you regarding patients who had fallen, over the age of 65, at home?
b) In those same years, what was the average call category placed on those incidents, and what was/is the average waiting time?
c) How many of the patients, in those same years, were conveyed to hospital or discharged at home?
d) Do you know how many patients were conveyed due to a potential ‘long-lie’?
e) Across the Region, what local commissioned falls services work with you to respond to these calls?
f) What is the average cost to you in responding to those 999 calls?
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In response to your Freedom of Information request please find the
1. a) On average in 2018, 2019, 2021 and so far in 2022, how many 999/111
calls were made to you regarding patients who had fallen, over the age
of 65, at home?
999 Emergency Incidents 111 Triages
Number of Calls Number of Calls
2018 89060 2018 1331
2019 94312 2019 1684
2020 91969 2020 1636
2021 90834 2021 4314
2022 46375 2022 2476
Please note that from our data records we are unable to determine the
patient’s age, as this will be recorded separately in the patient notes,
or know if the patient was at their own home when they had fallen.
1. b) In those same years, what was the average call category placed on
those incidents, and what was/is the average waiting time?
C1 C2 C3 C4 C5 HCPIFT34 Grand Total
2018 00:09:30 00:28:02 01:11:20 01:02:45 00:38:03 00:55:52
2019 00:07:33 00:26:23 01:17:21 01:00:10 00:32:49 01:35:50 00:57:05
2020 00:07:36 00:28:18 01:18:36 01:16:26 00:45:12 01:36:45 01:00:26
2021 00:08:36 00:47:36 02:15:55 03:44:22 02:27:40 02:46:29 01:41:11
2022 00:09:00 00:49:45 02:29:34 03:05:18 03:09:56 04:46:20 01:45:23
Grand 00:08:25 00:35:52 01:36:31 01:13:30 01:43:49 02:12:42 01:12:28
1. c) How many of the patients, in those same years, were conveyed to
hospital or discharged at home?
Row Labels HEAR AND TREAT SEE AND TREAT Grand Total
2018 1767 55996 31297 89060
2019 2038 56855 35419 94312
2020 3384 52631 35954 91969
2021 4127 55047 31660 90834
2022 2480 28591 15304 46375
Grand Total 13796 249120 149634 412550
Please note, hear and treat are incidents in which the patient is given
medical advice over the phone, see and treat is when ambulance clinicians
have attended to that patient face to face and they did not require
transportation to hospital and see and convey is when an ambulance crew
has treated and transported a patient to hospital.
1. d) Do you know how many patients were conveyed due to a potential
are unable to determine this from our data records.
e) Across the Region, what local commissioned falls services work with you
to respond to these calls?
NWAS works with falls lifting services in the Fylde Coast, Lancashire,
Sefton and the Wirral. There are also schemes in the Greater Manchester
area due to go live within August/September 2022. The process in place
allows services to assist our patients when they have capacity within
their existing commissioned service. The falls services are automatically
notified of patients who have fallen via a paging device, and if they are
available to assist will telephone NWAS for details of the incident to
determine whether the patient is appropriate for them to attend. If so the
incident remains open within NWAS’ CAD until the falls team attend and
recontact NWAS to liaise with a clinician regarding the most appropriate
outcome for the patient.
I hope this information is of assistance.
Freedom of Information
North West Ambulance Service NHS Trust
Headquarters, Ladybridge Hall, 399 Chorley New Road, Bolton, BL1 5DD
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