Fake Reviews on NHS Website about Brecknock Dental

C Shah made this Freedom of Information request to NHS England

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

NHS England did not have the information requested.

Dear NHS England,

I have been asked to contact you by the Dept of Health following a FOIA request made to them https://www.whatdotheyknow.com/request/n....

1. Please explain why they are so many fake reviews appearing on the NHS website for Brecknock Dental https://www.nhs.uk/Services/dentists/Rev... (I believe that most of the reviews giving 5 stars are fake).

2. Please also explain why NHS website rejected publishing my truthful review for Brecknock Dental on the untrue grounds that "We have removed your contribution because you have already posted an identical message or a similar message about the same experience". This was the review that I tried publishing:

Beware
Avoid this dentist. Dentist knew that I had periodontal disease but did not tell me. He let my teeth become loose so he could remove them in order to meet his NHS targets (he gets 3 UDAs for each tooth extraction). I lost many teeth like this. Further, like other reviewers on NHS Choices have mentioned, he also rushes through appointments – again in order to meet NHS targets (he gets 1 UDA for a simple appointment). Takes conveyor-belt approach to patients and gaming the system, putting profits before patients – read Times investigation The Great Dental Rip-Off https://www.thetimes.co.uk/article/the-g... .

In response to my FOIA request https://www.whatdotheyknow.com/request/d...., the dentist informed me that for 2018/2019 he has to achieve 29,639 UDAs and 1614 UOAs. In July 2018, the dentist informed me that for 2018/2019 “We are currently running on target and have completed around 7000 UDAs and 400 UOAs”. Patient care should NOT be target driven!!! Many more teeth will be needlessly extracted in order to help this dentist meet these targets.

Dentist has a warning on the GDC register due to a complaint I made to the GDC https://olr.gdc-uk.org/SearchRegister/Se... . If any other patient has had their tooth or teeth extracted by this dentist, please urgently inform the GDC https://contactus.gdc-uk.org/Complaint/P....

Yours faithfully,

C Shah

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear C Shah,

Thank you for your communications dated 27 October 2019.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, your request is being dealt with
under the terms of the FOI Act, and has been allocated the following
reference number: FOI-1910-1089927.

Your exact request was:

“I have been asked to contact you by the Dept of Health following a FOIA
request made to them

1.  Please explain why they are so many fake reviews appearing on the NHS
website for Brecknock Dental
https://www.nhs.uk/Services/dentists/Rev...
(I believe that most of the reviews giving 5 stars are fake).

2.  Please also explain why NHS website rejected publishing my truthful
review for Brecknock Dental on the untrue grounds that "We have removed
your contribution because you have already posted an identical message or
a similar message about the same experience".

NHS England does not hold information in relation to your request.

It may help if we first explain that NHS England is not the same as ‘the
NHS in England’. The NHS in England is not a single organisation but is
made up of a range of organisations such as Hospitals, Clinical
Commissioning Groups (CCGs) and Ambulance Trusts. NHS England is
responsible for commissioning primary care services such as GP and dental
surgeries, as well as some specialised secondary care services. Therefore,
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Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [9][NHS England request email]

 

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