Fake callout statistics in Lincolnshire

Daniel Jaines made this Freedom of Information request to Lincolnshire Fire and Rescue Service

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Lincolnshire Fire and Rescue Service,

I am writing to you under the FOI act to please ask you to provide the number of “fake” or “time wasting” incidents your service has attended in Lincolnshire in the past five years (2017-2021 and to the time of this FOI request in 2022).

Please can you break this figure down by year?

Can you also list the reasons given by callers for the callouts even if they turned out to be untrue?

If possible, please can you tells us how many times each reason was given.

I look forward to your response,

Yours faithfully,

Daniel Jaines

Customer_Services, Lincolnshire Fire and Rescue Service

1 Attachment

           

Serco Local & Regional Government

Thomas Parker House

13/14 Silver Street

Lincoln

LN2 1DY

Tel: (01522) 782060

[1][email address]

[2]www.lincolnshire.gov.uk

 

 

Thank you for contacting Lincolnshire County Council.

 

Our aim is to reply to all emails within 1 business day, however if your
enquiry is urgent, please contact our Customer Service Centre on (01522)
552222.

 

If you require any further information, or would like to contact us in
relation to this or any other matter please call Lincolnshire County
Council on (01522) 552222 (Monday – Friday, 8am – 6pm). 

 

Thank you for your enquiry.

 

Customer Service Centre

Lincolnshire County Council

 

──────────────────────────────────────────────────────────────────────────

This e-mail may include legally privileged information and contains
confidential material intended only for the use of the addressee. If the
reader of this message is not the intended recipient, you are hereby
notified that any dissemination of information contained herein, together
with distribution or copying of this e-mail, is strictly prohibited. If
you have received this e-mail in error, please immediately notify me by
return e-mail.

The information you give to us is confidential and protected under the
Data Protection Act. The information will only be used to provide you with
the service/ information/advice requested unless you consent to the data
you have provided being shared across the County Council and/or other
Lincolnshire councils for the purposes of providing services to you.

If your email is a request under the Freedom of Information Act then
please send this to [3][email address] . This is the email account
that is used to process Freedom of Information Act requests.

 

Note: We are a Microsoft Office site. Our base version is 2010. Please
make sure that files you send can be read in this format. Any form of
reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail is strictly prohibited save
unless expressly authorised by the sender. The information contained in
this message is intended for the named recipients only. It may contain
privileged and confidential information and if you are not the addressee
or the person responsible for delivering this to the addressee, you may
not copy, distribute or take action in reliance on it. If you have
received this message in error, please notify the sender(s) immediately by
telephone. Please also destroy and delete as soon as possible the message
from your computer.

References

Visible links
1. mailto:[email address]
2. http://www.lincolnshire.gov.uk/
3. mailto:[email address]

Good morning,

Following a clarification request from another service, I wanted to update this FOI with the same response I sent them so that you all have the same response.

The original clarification can be found here: https://www.whatdotheyknow.com/request/f...

It reads as follows:

——

Morning Mark,
I've had a quick glance around and I'm wondering if perhaps "Misuse of the 999 service" is the correct term as well as hoax?
We'd like to look at both those defined as "hoax" calls but also those where someone may be faking an illness such as a stroke for inappropriate reasons - eg to cause family members worry or to get attention.
It may be that they all come under the same umbrella but any help you can give to help us clarify the FOI further is appreciated.
Yours sincerely,
Daniel Jaines

——

I hope that helps,

Kind regards,

Daniel

Customer_Services, Lincolnshire Fire and Rescue Service

Dear Mr Jaines

 

Thank you for your email.

 

This has been forwarded to our Customer Information Service team for a
response.

 

Yours Sincerely

 

Jeremy Wheeldon                 

Customer Service             [1][Lincolnshire Fire and Rescue Service request email]
Advisor
[2]www.lincolnshire.gov.uk

 

 

Note: We are a Microsoft Office site. Our base version is 2010. Please
make sure that files you send can be read in this format. Any form of
reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail is strictly prohibited save
unless expressly authorised by the sender. The information contained in
this message is intended for the named recipients only. It may contain
privileged and confidential information and if you are not the addressee
or the person responsible for delivering this to the addressee, you may
not copy, distribute or take action in reliance on it. If you have
received this message in error, please notify the sender(s) immediately by
telephone. Please also destroy and delete as soon as possible the message
from your computer

══════════════════════════════════════════════════════════════════════════

Original Message:
From: [FOI #857911 email]
Sent: Friday, April 29, 2022 11:43:28 AM
To: FOI requests at Lincolnshire Fire and Rescue Service
<[email address]>
Subject: Freedom of Information request - Fake callout statistics in
Lincolnshire

Dear Lincolnshire Fire and Rescue Service,

I am writing to you under the FOI act to please ask you to provide the
number of “fake” or “time wasting” incidents your service has attended in
Lincolnshire in the past five years (2017-2021 and to the time of this FOI
request in 2022).

Please can you break this figure down by year?

Can you also list the reasons given by callers for the callouts even if
they turned out to be untrue?

If possible, please can you tells us how many times each reason was given.

I look forward to your response,

Yours faithfully,

Daniel Jaines

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #857911 email]

Is [Lincolnshire Fire and Rescue Service request email] the wrong address for Freedom of
Information requests to Lincolnshire Fire and Rescue Service? If so,
please contact us using this form:

https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Customer_Services, Lincolnshire Fire and Rescue Service

Dear Mr Jaines

 

Thank you for your email.

 

This has been forwarded to the Customer Information Service team.

 

Yours Sincerely

 

Jeremy Wheeldon                 

Customer Service             [1][Lincolnshire Fire and Rescue Service request email]
Advisor
[2]www.lincolnshire.gov.uk

 

 

Note: We are a Microsoft Office site. Our base version is 2010. Please
make sure that files you send can be read in this format. Any form of
reproduction, dissemination, copying, disclosure, modification,
distribution and/or publication of this e-mail is strictly prohibited save
unless expressly authorised by the sender. The information contained in
this message is intended for the named recipients only. It may contain
privileged and confidential information and if you are not the addressee
or the person responsible for delivering this to the addressee, you may
not copy, distribute or take action in reliance on it. If you have
received this message in error, please notify the sender(s) immediately by
telephone. Please also destroy and delete as soon as possible the message
from your computer

══════════════════════════════════════════════════════════════════════════

Original Message:
From: [FOI #857911 email]
Sent: Tuesday, May 03, 2022 9:27:44 AM
To: Customer_Services <[email address]>
Subject: Re: Auto response: Thank you for your enquiry

Good morning,

Following a clarification request from another service, I wanted to update
this FOI with the same response I sent them so that you all have the same
response.

The original clarification can be found here:
https://www.whatdotheyknow.com/request/f...

It reads as follows:

——

Morning Mark,

I've had a quick glance around and I'm wondering if perhaps "Misuse of the
999 service" is the correct term as well as hoax?

We'd like to look at both those defined as "hoax" calls but also those
where someone may be faking an illness such as a stroke for inappropriate
reasons - eg to cause family members worry or to get attention.

It may be that they all come under the same umbrella but any help you can
give to help us clarify the FOI further is appreciated.

Yours sincerely,

Daniel Jaines

——

I hope that helps,

Kind regards,

Daniel

show quoted sections

Customer Information Service,

Information request
Our reference: 4048553

══════════════════════════════════════════════════════════════════════════

Dear Daniel Jaines
 
Thank you for your request for information that was received on 29 April
2022 regarding Fake callout statistics in Lincolnshire.
 
A unique reference for this request has been generated and is quoted
above. Please can you quote this in any correspondence relating to this
request.

We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 31 May 2022. This is 20 days from the day
following receipt of your request.

We continue to work towards providing responses by this date stated above,
but may face some delays. We will keep you updated on the progress of
your request should this be the case.

In the meantime, if you want to contact us regarding your request, please
do so by return of this e-mail.

Kind regards,
 
Finley 
Customer Information Advisor
01522 554011
[email address]
 
[1]Lincolnshire logo
 
NOTE: Please do not edit the subject line when replying to this email.

This e-mail may include legally privileged information and may contain
confidential information intended only for the use of the addressee.  If
the reader of this message is not the intended recipient, you are hereby
notified that any dissemination of information contained herein, together
with the distribution or copying of this e-mail, is strictly prohibited.
If you have received this e-mail in error, please notify me by return
e-mail. Thank you.

 

If your email is a response under the Freedom of Information Act please
send this to [2][email address]. This is
the email account which is used to process Freedom of Information
requests.

References

Visible links
2. mailto:[email address]

Customer Information Service,

1 Attachment

Information request
Our reference: 4048553

══════════════════════════════════════════════════════════════════════════

Dear Daniel Jaines
 
Thank you for your request for information received on 29 April 2022.
 
Please find attached our response to your request.
 
Kind regards,
 
Finley 
Customer Information Advisor
01522 554011
[email address]
 
[1]Lincolnshire logo
 
NOTE: Please do not edit the subject line when replying to this email.

This e-mail may include legally privileged information and may contain
confidential information intended only for the use of the addressee.  If
the reader of this message is not the intended recipient, you are hereby
notified that any dissemination of information contained herein, together
with the distribution or copying of this e-mail, is strictly prohibited.
If you have received this e-mail in error, please notify me by return
e-mail. Thank you.

 

If your email is a response under the Freedom of Information Act please
send this to [2][email address]. This is
the email account which is used to process Freedom of Information
requests.

References

Visible links
2. mailto:[email address]