Fake callout statistics in Lincolnshire

Daniel Jaines made this Freedom of Information request to East Midlands Ambulance Service NHS Trust

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Dear East Midlands Ambulance Service NHS Trust,

I am writing to you under the FOI act to please ask you to provide the number of “fake” or “time wasting” incidents your service has attended in Lincolnshire in the past five years (2017-2021 and to the time of this FOI request in 2022).

Please can you break this figure down by year?

Can you also list the reasons given by callers for the callouts even if they turned out to be untrue?

If possible, please can you tells us how many times each reason was given.

I look forward to your response,

Yours faithfully,

Daniel Jaines

FOI, East Midlands Ambulance Service NHS Trust

Dear Daniel,
Thank you for your request which we will process under the terms of the Freedom of Information Act 2000 and provide a response within the 20 working day statutory time limit.
After an initial assessment of the request we would like you to clarify the point below before we can commence to process it:
- could you please define what you mean by “fake” or “time wasting”?
EMAS like all emergency services receives a regular amount of calls which are inappropriate. The terms "fake" or "time wasting" can be interpreted in a number of ways and can mean different things to different people. We can supply the number of calls that we at EMAS define as "hoax call", but that might not match your definitions.
- Can you please specify whether you require the information split into calendar years (January - December) or financial years (April to March).

If I do not receive the clarification within three months from the date of this email your request will be considered to have lapsed. (Under section 1(3) of the Freedom of Information Act, a public authority need not comply with a request unless any further information reasonably required to locate the information is supplied).

Thank you in anticipation

If you have any queries about this process, please do not hesitate to contact me.
Best wishes
Mark

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Morning Mark,

I've had a quick glance around and I'm wondering if perhaps "Misuse of the 999 service" is the correct term as well as hoax?

We'd like to look at both those defined as "hoax" calls but also those where someone may be faking an illness such as a stroke for inappropriate reasons - eg to cause family members worry or to get attention.

It may be that they all come under the same umbrella but any help you can give to help us clarify the FOI further is appreciated.

Yours sincerely,

Daniel Jaines

FOI, East Midlands Ambulance Service NHS Trust

1 Attachment

Good morning,

Please find attached the response to your request.

Many thanks,
Ashleigh

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