Public Interest Disclosure.
Dear NHS England,
Re: Patricia Towner. YMCA. Eva House. Croydon.
Please could you explain why South London and Maudsley NHS Foundation Trust have refused to answer complaints regarding alleged abuse, negligence and neglect since August 2012?
The Trust is supporting the eviction of a vulnerably ill adult from a bed they pay for to save money and put her inappropriately in a nursing home against her will. What can NHS England do to get the Trust to answer the damning and scandalous allegations.
PHSO cannot get involved as SLaM have delayed responding to the complaints indefinitely and they prefer local resolution but the Trust refuse any resolution.
[name removed] [name removed]
Thank you for contacting NHS England.
Your Freedom of Information (FOI) request, which we received on 13
February 2014 has been allocated a reference number of SDR 211327. Please
quote this reference in any further communication regarding this matter.
Your FOI request has been passed to the Case Management Team and a Case
Officer will acknowledge your request within two working days. We will
respond to your FOI request within 20 working days in line with the FOI
If you require any further information or wish to speak to someone about
your request, please contact NHS England at the email address and
telephone number shown below.
PO Box 16738 | Redditch | B97 9PT
0300 3 11 22 33
[NHS England request email]
Dear Mr [name removed],
Thank you for your enquiry regarding South London and Maudsley NHS
I note that you have made this request under the provisions of the Freedom
of Information (FOI) Act 2000. However, NHS England is unable to progress
your enquiry as a Freedom of Information Request as the FOI Act allows you
to request information that is recorded and held rather than statements of
Please note NHS England is responsible for commissioning primary care
services (i.e. GPs, dentists and pharmacies) and some specialised
secondary care services; NHS England is not responsible for the entirety
of the NHS in England. Hospital Trusts are separate organisations and NHS
England is unable to investigate complaints relating to other NHS
If you feel the organisation you have originally complained to has become
unresponsive and local resolution cannot be completed, you can still refer
the matter to the Parliamentary and Health Service Ombudsman (PHSO) whose
details can be found at:
Customer Contact Centre Case Officer
PO Box 16738
Tel: 0300 311 22 33
Email: [NHS England request email]
2. mailto:[NHS England request email]
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