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Failed numerous requests for meter read

Sue Goodwill made this Freedom of Information request to Scottish Water Business Stream Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Sue Goodwill
Delivered

Dear Scottish Water Business Stream Limited,

FAO Head of Customer Services
Dear Sir or Madam
I have spent the last 18 months trying to get Scottish Water to read my meter after being passed over from Yorkshire Water as a business, although with the greatest amount being used as a domestic supply I would question their reasoning on this. It has already come to light that Scottish Water must be employing a meter reading company that don’t even have the equipment to use a drive by meter. The ones they used have been using excuses like ‘ the grass is too long’ and ‘there’s no where to park’ This is absolutely rediculous as only a couple of weeks ago a Yorkshire Water employee came and fitted a new replacement meter and parked his van close by. I was pushed into paying the standing charge to prevent court action but actually maybe the best action would be to let a judge see the laughable comments by the meter reading company that you employ.

Yours faithfully,
Sue Goodwill

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FOI, Scottish Water Business Stream Limited

Dear Ms Goodwill,

Thank you for your email. I am sorry that you have been experiencing issues with your meter readings.

Business Stream engages Yorkshire Water Services to carry out meter readings for all our customers within the Yorkshire Water wholesale region. We would welcome the opportunity to resolve the issues you have experienced however, to locate your customer account, we need some additional information from you. Please let us know your account number, supply address and postcode. Once we have this, we can locate your account and work to resolve any issues.

Please get in touch using this email address or if you would like to speak to us directly, please call 0330 1232000 and ask to speak to our Customer Relations Manager, Rebecca Wilson.

We look forward to hearing from you.

Best regards,
Nicola

Nicola Power | Regulation and Market Analyst
Regulation and Compliance
1-3 Lochside Crescent | Edinburgh | EH12 9SE
Postal address: Business Stream, PO Box 17381, Edinburgh, EH12 1GT

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