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failed BRP delivery not being resolved

Mikhail Mendelevich made this Freedom of Information request to Home Office

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Mikhail Mendelevich
Delivered

Dear Home Office,

We have received a positive decision on our ILR status on 12th of October 2020 with reference number 1212-0001-0713-1831.
Delivery was scheduled for 17th of November 2020 by TNT and claimed to be successful (consignment numbers 100432658 and 100432659), however, we have not received our BRPs and TNT does not have the proof of the delivery, but the photograph of the street sign made hundreds of meters from our postbox.
We have made daily requests to TNT since, having spent over 14 hours on the phone, in order to retrieve the parcel and have it delivered it to us with no success.
We have submitted an official claim to the Home Office after 10 working days but still have not heard back from you.
I have already missed my grandfather's funeral because of the mistake made by the driver and TNT being unable to take any resultful steps towards resolving their mistake in over 3 weeks.
What are the possible next steps and how this can be resolved?

Yours faithfully,
Mikhail Mendelevich

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FOI Requests, Home Office

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This is to acknowledge  receipt of your email.

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FOI Requests, Home Office

Dear Mikhail Mendelevich,

Please be aware that we have decided to handle your correspondence of 09 December 2020 outside the provisions of the Freedom of Information Act. This is because it does not meet the criteria for a Freedom of Information request, as it does not ask for recorded information.

Below is a link to the ICO guidance for the criteria for valid requests under the Act:
https://ico.org.uk/media/for-organisatio...

The Home Office will provide an answer to your query, but it will be answered outside of the provisions of the Act. You should expect to receive a response in due course from the appropriate business area.

N McKenzie
Home Office

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Digital Correspondence Allocation Team, Home Office

Dear Sir/Madam,

Thank you for your e-mail of 9 December 2020.

Our response to your enquiry will involve asking for or disclosing your personal data. We cannot do this via ‘WhatDoTheyKnow.com’, which is a public website. I would therefore be grateful if you would let us have your personal e-mail to which we can reply.

Please also refer to our website for guidance by using this link:

https://www.gov.uk/homeoffice

In accordance with the new data regulations we have updated our Privacy Information Notice and you can find out more by going to:

https://www.gov.uk/government/publicatio...

Or:

https://www.gov.uk/government/organisati...

Yours faithfully,

UK Visas and Immigration

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