External IT service provider/Managed Service Provider (MSP)

Barry Salmon made this Freedom of Information request to Wolverhampton City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Wolverhampton City Council,

1) Do you use an external IT service provider/Managed Service Provider (MSP)?

Yes

No

2) Does your provider/MSP serve as a processor of your Personally Identifiable Information (PII)?

Yes

No

If No, thank you for your time.

If Yes, please see below

3) If yes, does your contract/service level agreement (SLA) with the provider(s) have clear provisions for the allocation of responsibilities in the event of a data breach?

Yes

No

4) Have you revisited your original contract(s) to ensure compliance with the General Data Protection Regulation (GDPR)?

Yes

No

5) Does the contract/SLA define the time frame in which a security breach at the provider must reported to you?

Yes

No

6) Do you have policies in place for privileged account management?

Yes

No

7) Has your organisation/service provider/MSP suffered a data breach involving your organisation’s PII in the last 12 months?

Yes

No

8)If yes, how long did it take for them to notify you?

<30 mins

31 mins – 1 day

1 – 2 days

2 – 3 days

More than 3 days

Yours faithfully,

Barry Salmon

FOI, Wolverhampton City Council

Dear Barry Salmon,
I am writing in regards to the Freedom of Information request we received on 16 July 2018.

Your request will be dealt with as quickly as possible, and a final response should be sent to you within 20 working days of receipt.

If you wish to enquire about the progress of your request, then please do not hesitate to contact us, quoting the reference number, in the heading above.

Yours sincerely,

Catherine Allin
Information Governance Assistant
Tel. Office: 01902 554498
E-mail: [email address]
Secure Email:[email address]
City Of Wolverhampton Council

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FOI, Wolverhampton City Council

1 Attachment

NOT PROTECTIVELY MARKED    

 

Dear Mr Salmon,

 

With reference to your above request received on 16 July 2018, please find
attached our response marked in blue.

 

I hope this provides the information that you require.  If not, please
contact me again.

If you are not happy with how we handle your request you can ask for an
internal review.  If you would like to do so, please detail your concerns
in writing and send them to:

Information Governance Team

Governance

City of Wolverhampton Council

Civic Centre
St Peter's Square
Wolverhampton
WV1 1SH

E-mail: [1][Wolverhampton City Council request email]

Under section 50 of the Freedom of Information Act 2000, you also have the
right to complain to the Information Commissioner.  However, the
Information Commissioner is unlikely to consider a complaint from you
unless you have first attempted to resolve the matter through our internal
review procedure. The Information Commissioner's details are:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113

 

[2]https://ico.org.uk/make-a-complaint/

 

Rita Rich

Information Governance Officer

Tel. Office: 01902 550363

 

[3]E-mail: [email address]

City of Wolverhampton Council

 

 

 

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