External IT service provider/Managed Service Provider (MSP)

Barry Salmon made this Freedom of Information request to Salford City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Salford City Council,

1) Do you use an external IT service provider/Managed Service Provider (MSP)?

Yes

No

2) Does your provider/MSP serve as a processor of your Personally Identifiable Information (PII)?

Yes

No

If No, thank you for your time.

If Yes, please see below

3) If yes, does your contract/service level agreement (SLA) with the provider(s) have clear provisions for the allocation of responsibilities in the event of a data breach?

Yes

No

4) Have you revisited your original contract(s) to ensure compliance with the General Data Protection Regulation (GDPR)?

Yes

No

5) Does the contract/SLA define the time frame in which a security breach at the provider must reported to you?

Yes

No

6) Do you have policies in place for privileged account management?

Yes

No

7) Has your organisation/service provider/MSP suffered a data breach involving your organisation’s PII in the last 12 months?

Yes

No

8)If yes, how long did it take for them to notify you?

<30 mins

31 mins – 1 day

1 – 2 days

2 – 3 days

More than 3 days

Yours faithfully,

Barry Salmon

Bond, Julie, Salford City Council

Dear Mr Salmon
The answer to your question is "no" and therefore the remainder is "not applicable".
The council considers it has fulfilled your Freedom of Information request. If you are dissatisfied with the way your request has been handled, or wish to appeal this decision, you may wish to reply direct to this email. Your appeal review will be overseen by a senior officer.

Further details of how to lodge an appeal can be found at https://www.salford.gov.uk

If you are still dissatisfied following any internal appeal, you may wish to contact the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF - www.ico.org.uk
Tel: 0303 123 1113 (local rate) or 01625 545 745

Yours sincerely

Julie Bond
Principal Officer
Information Governance

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