External IT service provider/Managed Service Provider (MSP)

Barry Salmon made this Freedom of Information request to Norwich City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Norwich City Council,

1) Do you use an external IT service provider/Managed Service Provider (MSP)?

Yes

No

2) Does your provider/MSP serve as a processor of your Personally Identifiable Information (PII)?

Yes

No

If No, thank you for your time.

If Yes, please see below

3) If yes, does your contract/service level agreement (SLA) with the provider(s) have clear provisions for the allocation of responsibilities in the event of a data breach?

Yes

No

4) Have you revisited your original contract(s) to ensure compliance with the General Data Protection Regulation (GDPR)?

Yes

No

5) Does the contract/SLA define the time frame in which a security breach at the provider must reported to you?

Yes

No

6) Do you have policies in place for privileged account management?

Yes

No

7) Has your organisation/service provider/MSP suffered a data breach involving your organisation’s PII in the last 12 months?

Yes

No

8)If yes, how long did it take for them to notify you?

<30 mins

31 mins – 1 day

1 – 2 days

2 – 3 days

More than 3 days

Yours faithfully,

Barry Salmon

CIVICA MAILBOXES, Norwich City Council

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FOI QUERIES, Norwich City Council

 
Dear Mr Salmon,
 
Please find below our response to your Freedom of Information request
regarding IT Service Provider:
 
1) Do you use an external IT service provider/Managed Service Provider
(MSP)?

Yes

2) Does your provider/MSP serve as a processor of your Personally
Identifiable Information (PII)?

Yes

3) If yes, does your contract/service level agreement (SLA) with the
provider(s) have clear provisions for the allocation of responsibilities
in the event of a data breach?

Yes

4) Have you revisited your original contract(s) to ensure compliance with
the General Data Protection Regulation (GDPR)?

Yes

5) Does the contract/SLA define the time frame in which a security breach
at the provider must reported to you?

Yes

6) Do you have policies in place for privileged account management?

Yes

7) Has your organisation/service provider/MSP suffered a data breach
involving your organisations PII in the last 12 months?

No

8)If yes, how long did it take for them to notify you?
N/A
 
 
 
Unless otherwise indicated our data is being offered under the Open
Government Licence for public sector information.
 
A copy of the licence is available on our website at
[1]https://www.norwich.gov.uk/foi
 
Please make sure you read this and understand the responsibilities of the
licence.
 
 
Kind Regards
 
FOI Team
Norwich City Council
Tel: 0344 980 3333
Email: [2][Norwich City Council request email]
 
 
 
 
 

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References

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1. https://www.norwich.gov.uk/foi
2. mailto:[Norwich City Council request email]