External/3rd party hosting
1. Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet.
2. E-commerce hosting is a business that furnishes merchants with solutions for selling their merchandise online. The merchant is typically billed monthly for using space on the hosting company's server. Software is also leased for online order processing. E-commerce hosting businesses usually manage all the technical facets of commercial website development and maintenance for their clients. E-commerce hosting can also include electronic data interchange (EDI).
3. Exchange Hosting is a service in the telecommunications industry whereby a provider makes a Microsoft e-mail box and space available on a server so its clients can host their data on the server. The provider manages the hosted data of its clients on the server.
4. Web Hosting is the activity or business of providing storage space and access for websites.
5. VOIP Hosting is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, IP communications, and broadband phone service.
6. Contact Centre: A hosted contact centre offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan. This means that managers don’t need to buy prohibitively expensive hardware, instead they can add software as needed and get deeper in their involvement as they grow.
7. Unified communications is the integration of real-time communication services such as instant messaging, presence information, telephony, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging.
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I can confirm that the Brighton & Hove City Council holds the information that you have requested. However, because the cost of complying with your request would exceed the limit set by the Freedom of Information Act 2000, on this occasion we are unable to provide a response and as such are applying the exemption found in Section 12 of the Act. This exemption allows public authorities to refuse to respond to a request that will take more than 18 hours to comply, this includes work to identify, locate, extract, and then provide the information that has been asked for. Due to the size and complexity of a Unitary Authority such as Brighton & Hove City Council there is a devolved system of contract ownership with a number of departmental systems teams. Consequently there is no single ICT register of all ICT contracts.
Therefore to provide a response to your request it would be necessary to examine the finance system to extract what suppliers might be providing these services, we currently have over 1000 different suppliers on the system. Once we have indentified the organisations or companies that provide these services we would have to contact individual contract owners to provide responses for your individual questions. We are unable to estimate a total time to complete this request, but estimate that to just identify the potential suppliers and assign the questions to the individual contract owners would take the request over the 18 hours prescribed by law.
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This request was made by an anonymous user through mySociety's now defunct FOI Register software (https://www.mysociety.org/2014/02/10/bri...). The integration has now been removed. The external URL for the request was http://foi.brighton-hove.gov.uk/requests....