Exit interviews / employee feedback on leaving post

Response to this request is long overdue. By law, under all circumstances, Department for Work and Pensions should have responded by now (details). You can complain by requesting an internal review.

Dear Department for Work and Pensions,

I am writing today to request the below information as it applies to the last 18 months :

- when your employees leave their posts, is there an exit interview or some other process - written or otherwise - by which feedback might be submitted by an outgoing employee?

- please provide copies of the questions asked / the areas people are invited to feedback on. If it is a form or survey of some kind please provide a blank copy of this.

- is this feedback collated, reported on, and/or submitted to any specific area or areas of the DWP? If so, where are these findings submitted to?

- please provide copies of any reports or findings you to show those areas or concerns most frequently raised as an issue by your employees as part of their exit interview / feedback process.

- advise how many times claimant wellbeing / safety has been raised as a concern

Yours faithfully,

Finn Keaney

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
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a response within 20 working days.
 
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[2]http://www.gov.uk/dwp
 
 

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2. http://www.gov.uk/dwp

Dear Department for Work and Pensions,

Just checking on the progress of this, I understand that the situation with COVID has caused interruptions to services but services have also now had the best part of a year to roll out new processes in response.

Please let me know about this query - thanks so much as always.

Yours faithfully,

Finn Keaney

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

6 Attachments

Dear Finn Keaney,

I am writing in response to your request for information, received 16th
September.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information Reviews.

Thank you for your reply and for providing some of the information I requested in my reply. However you have noted that that which you have not provided is because it does not exist, yet :

- your Survey of Leavers PDF states "The information provided is analysed at a departmental level to identify any trends in the reasons why people are choosing to leave the organisation"
- and your reply states that information from Annexes A, B and C are collated and presented to the Learning and Development and Analysis teams

As such there must be reports which indicate trends in reasons for employees leaving posts or areas of particular concern. As such please could you provide this information, which formed the fourth and fifth bullet points in my original request?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/e...

Yours faithfully,

Finn Keaney

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP HR PQ & FOI Focal Point,

Dear Finn Keaney,

Our Ref: IR2020/68320

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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Dear Department for Work and Pensions,

I put in this internal review request 65 calendar days / 44 working days ago, please provide the information requested in my initial request and underlined in my IR request.

Yours faithfully,

Finn Keaney

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp